Excellent trainer's knowledge
and openness for communication.
and openness for communication.
Mr. Dmitrii Kropotov, Tele2 Russia
Trainer understands local market experience.
Mr. Andrew Sweetman, Wataniya
Training was above
expectations!
expectations!
Mr. Ariel Haxhiu, Eagle Mobile, AL
Big professionalism and quality
of the trainer.
of the trainer.
Mr. Gagik Shatveryan, Vivacell
Amazing, more then excellent, audience-oriented trainer.
Mr. Evgeniy Dmitriev, Astelit Ukraine
Highly professional trainer with a big practical experience. Friendly and opened.
Ms. Olga Rudnicka, Tele2 Latvia
I feel like the trainer is the best professor and mentor one can have.
Ms. Ledia Meici, AMC Albania
Trainer is capable to answer all the questions.
Ms. Ana Gheorghe, Vodafone RO
Knowledge about GSM switching and signalling come together to a clear picture.
Ms. Anette Chale, mCel Mozambique
Deep and detailed topic
analysis.
analysis.
Mr. Mohamed Sabry, Vodafone Egypt
The training is completely
excellent.
excellent.
Mr. Philipp Korostelev, Beeline Moscow
Experienced trainer.
Excellent descriptions.
Excellent descriptions.
Mr. Ahmad Doar, Mobily, KSA
A lot of useful materials
and knowledge.
and knowledge.
Mr. Shukhrat Khaydar, UCell
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Mr. Ashish Shrestha, NCell Nepal
Trainer was able to answer practical questions.
Mr. Daniel Krolikowski, Play Poland
Many different people form different operators can share here problems & ideas.
Mr. Omar El-Fiky, Vodafone Egypt
Great teacher with deep knowledge and experience.
Mr. Philippe Wrzecionek, TATA
Very well organized training
programmes.
programmes.
Mr. Mihnea Teodorescu, Cosmote, RO
More then an excellent level
of the course.
of the course.
Ms. Inessa Mijiferjyan, Vivacell
Course will be very useful
in my daily work.
in my daily work.
Mr. Leopoldino Ferreira, Unitel Angola
Trainer's knowledge
is the best.
is the best.
Mr. Daniel Bubu, Cosmote Romania
Trainer is open for comments and
discussion.
discussion.
Ms. Natalya Nerubenko, Life Ukraine
I received a lot of useful information
which I use in my work every day.
which I use in my work every day.
Ms. Viktoriya Gusarova, Beeline RU
Excellent
exercises!
exercises!
Mr. Muhammad Ali, Mobilink Pakistan
A good approach
to a complex problems.
to a complex problems.
Ms. Horia Catrinoiu, Vodafone RO
Experienced trainer. Real cases with references to recommendations.
Mr. David Curkan, T-Mobile Croatia
Unique training covering the most
important areas of my work.
important areas of my work.
Mr. Eldar Mursaqulov, Azercell
The course covers all the impacted
areas.
areas.
Ms. Gratia Scanteie, Vodafone, RO
Course covers all important issues and presents with relevant examples.
Mr. Mohamed Kamel, Vodafone Egypt
Excellent methodology of teaching. Simple and easy to understand training.
Mr. Arben Shabani, PTK Kosovo
The whole course was
very valuable.
very valuable.
Mr. Sayyid Ali, Dhiraagu Maldives
Good direct connection between course material and real problems.
Mr. Alex Konstantopoulos, Cosmote, GR
Perfect course.
Mr. Arseniy Mazanik, Beeline Russia
Regardless of technology I received theoretical and practical answers.
Mr. Kosta Pribiæ, T-Mobile Croatia
Training provides useful methods
to analyze the real protocols.
to analyze the real protocols.
Mr. Seema Karn, NCell Nepal
Very effective training
methods.
methods.
Ms. Erjona Xhemali, AMC Albania
I can proudly recommend
these courses for others as well.
these courses for others as well.
Mr. Tarvo Jammer, Elisa Estonia
Good class notes and great
examples.
examples.
Mr. Ghaffar Masood, Mobilink Pakistan
Very clear
explanations.
explanations.
Ms. Tatyana Krasyuk, Life Ukraine
Everyone gets individual attention
of the trainer.
of the trainer.
Ms. Inga Tomsone, Tele2 Latvia
The training exceeded
my expectations.
my expectations.
Ms. Irida Gjashta, AMC Albania
The best training
ever.
ever.
Mr. Timur Zagretdinov, MTT Russia
Really practical and very fruitful
training.
training.
Mr. Niroj Raya, NCell Nepal
Excellent course and
instructor.
instructor.
Mr. Nikolay Suetin, Beeline Russia
Trainer understands local market experience.
Mr. Andrew Sweetman, Wataniya
Good logical structure of the course and way of explanation.
Ms. Elena Shevtsova, Beeline, KZ
I am very impressed with the trainer's knowledge and experience.
Mr. Mouin Al Saghir, Vivacell
Trainers have passion to teach & impart knowledge.
Mr. Kanchan Chitrakar, Ncell Nepal
Seminar entirely for Telecommunication operators. A lot of issues covered.
Ms. Pinelopi Tragoudara, Vodafone GR
Trainer adapted to the expectations
of the audience.
of the audience.
Mr. Antoine Blanchet, Monaco Telecom
Business Intelligence
Roll-out & Auditing
LTE/EPS & IMS
UMTS, WCDMA & HSPA
GSM & UMTS Signalling
Telecom Basics
Business Process Management
| Duration: | 2 days |
| Available as: | in-company and public course |
| Target audience: | business analysts, managers |
| Public course: |
Who Should Attend?
The training is designed for management representatives, especially who carry matrix responsibility for processes, business analysts and companies who want to start Business Process Management program, company transformation or improve existing program. The course is particularly beneficial for companies after mergers/acquisition, Greenfield operators or Telco facing restructuring.
Course Scope
- What is Business Process and why to manage it?
- Business Process in Company.
- Strategy and Business Processes.
- Managing Performance Layers – Cascading Business Objectives.
- Why to manage Business Processes?
- Understanding Business Processes.
- Process Definition
- eTOM (enhanced Telecom Operations Model – Telemanagement Forum Business Process Framework) application
- Mapping Business Process
- Business Process Mapping examples
- Performance Management.
- Understanding Business Process – a Telco case studies.
- Mapping Business Process:
- Example of customer care process.
- Example of cross-sell process.
- Example of New Product Development.
- What does the analysis tell us?
- Link with strategy.
- Defining Performance Measures.
- Mapping Business Process:
- Establishing and maintaining Business Process Framework.
- How to establish Business Process Management (BPM) in the company.
- Where and how to start – interactive discussion.
- Software support for BPM.
- Maintaining Business Processes.
- Key Success Factors.
- Some of BPM challenges.
- Business Processes and IT.
- Why BPM dies?
- Business Processes and Organization Structure.
- How to derive value from BPM?
- eTOM (enhanced Telecom Operations Map) – to use or not to use?
- What next?
Course Objectives
The course gives background to Business Process Management (BPM) from the Telco perspective. It concentrates on practice of defining and managing business processes and usage of BPM to improve company results. The course walks participant through the process analysis, establishing process management and requirements for sustainable BPM.
Pre-requisites
Managerial and Telco background is beneficial. The course assumes basic familiarity with eTOM (enhanced Telecom Operations Map - Telemanagement Forum Business Process Framework), if not the eTOM Introduction Training is recommended to fully appreciate all topics.
Training Structure
Two day session divided into logical components.
Methodology
Instructor lead course. Presentation, facilitated discussion.
