Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Mr. Ashish Shrestha, NCell Nepal
I feel like the trainer is the best professor and mentor one can have.
Ms. Ledia Meici, AMC Albania
Trainers have passion to teach & impart knowledge.
Mr. Kanchan Chitrakar, Ncell Nepal
Great teacher with deep knowledge and experience.
Mr. Philippe Wrzecionek, TATA
Many different people form different operators can share here problems & ideas.
Mr. Omar El-Fiky, Vodafone Egypt
The best training
ever.
ever.
Mr. Timur Zagretdinov, MTT Russia
Training was above
expectations!
expectations!
Mr. Ariel Haxhiu, Eagle Mobile, AL
Excellent methodology of teaching. Simple and easy to understand training.
Mr. Arben Shabani, PTK Kosovo
Trainer adapted to the expectations
of the audience.
of the audience.
Mr. Antoine Blanchet, Monaco Telecom
Experienced trainer.
Excellent descriptions.
Excellent descriptions.
Mr. Ahmad Doar, Mobily, KSA
Good class notes and great
examples.
examples.
Mr. Ghaffar Masood, Mobilink Pakistan
The training is completely
excellent.
excellent.
Mr. Philipp Korostelev, Beeline Moscow
Amazing, more then excellent, audience-oriented trainer.
Mr. Evgeniy Dmitriev, Astelit Ukraine
Very well organized training
programmes.
programmes.
Mr. Mihnea Teodorescu, Cosmote, RO
Regardless of technology I received theoretical and practical answers.
Mr. Kosta Pribiæ, T-Mobile Croatia
Trainer understands local market experience.
Mr. Andrew Sweetman, Wataniya
Trainer was able to answer practical questions.
Mr. Daniel Krolikowski, Play Poland
Very clear
explanations.
explanations.
Ms. Tatyana Krasyuk, Life Ukraine
Good logical structure of the course and way of explanation.
Ms. Elena Shevtsova, Beeline, KZ
Deep and detailed topic
analysis.
analysis.
Mr. Mohamed Sabry, Vodafone Egypt
I can proudly recommend
these courses for others as well.
these courses for others as well.
Mr. Tarvo Jammer, Elisa Estonia
Excellent course and
instructor.
instructor.
Mr. Nikolay Suetin, Beeline Russia
Trainer is open for comments and
discussion.
discussion.
Ms. Natalya Nerubenko, Life Ukraine
Trainer is capable to answer all the questions.
Ms. Ana Gheorghe, Vodafone RO
More then an excellent level
of the course.
of the course.
Ms. Inessa Mijiferjyan, Vivacell
Highly professional trainer with a big practical experience. Friendly and opened.
Ms. Olga Rudnicka, Tele2 Latvia
Knowledge about GSM switching and signalling come together to a clear picture.
Ms. Anette Chale, mCel Mozambique
The training exceeded
my expectations.
my expectations.
Ms. Irida Gjashta, AMC Albania
Perfect course.
Mr. Arseniy Mazanik, Beeline Russia
The whole course was
very valuable.
very valuable.
Mr. Sayyid Ali, Dhiraagu Maldives
Big professionalism and quality
of the trainer.
of the trainer.
Mr. Gagik Shatveryan, Vivacell
A lot of useful materials
and knowledge.
and knowledge.
Mr. Shukhrat Khaydar, UCell
Really practical and very fruitful
training.
training.
Mr. Niroj Raya, NCell Nepal
I received a lot of useful information
which I use in my work every day.
which I use in my work every day.
Ms. Viktoriya Gusarova, Beeline RU
Trainer understands local market experience.
Mr. Andrew Sweetman, Wataniya
Experienced trainer. Real cases with references to recommendations.
Mr. David Curkan, T-Mobile Croatia
Unique training covering the most
important areas of my work.
important areas of my work.
Mr. Eldar Mursaqulov, Azercell
Training provides useful methods
to analyze the real protocols.
to analyze the real protocols.
Mr. Seema Karn, NCell Nepal
A good approach
to a complex problems.
to a complex problems.
Ms. Horia Catrinoiu, Vodafone RO
Good direct connection between course material and real problems.
Mr. Alex Konstantopoulos, Cosmote, GR
The course covers all the impacted
areas.
areas.
Ms. Gratia Scanteie, Vodafone, RO
I am very impressed with the trainer's knowledge and experience.
Mr. Mouin Al Saghir, Vivacell
Course covers all important issues and presents with relevant examples.
Mr. Mohamed Kamel, Vodafone Egypt
Everyone gets individual attention
of the trainer.
of the trainer.
Ms. Inga Tomsone, Tele2 Latvia
Excellent trainer's knowledge
and openness for communication.
and openness for communication.
Mr. Dmitrii Kropotov, Tele2 Russia
Seminar entirely for Telecommunication operators. A lot of issues covered.
Ms. Pinelopi Tragoudara, Vodafone GR
Course will be very useful
in my daily work.
in my daily work.
Mr. Leopoldino Ferreira, Unitel Angola
Excellent
exercises!
exercises!
Mr. Muhammad Ali, Mobilink Pakistan
Trainer's knowledge
is the best.
is the best.
Mr. Daniel Bubu, Cosmote Romania
Very effective training
methods.
methods.
Ms. Erjona Xhemali, AMC Albania
Business Intelligence
Roll-out & Auditing
LTE/EPS & IMS
UMTS, WCDMA & HSPA
GSM & UMTS Signalling
Telecom Basics
eTOM Introduction
| Duration: | 1 day |
| Available as: | in-company and public course |
| Target audience: | managers and analysts |
| Public course: |
Who Should Attend?
The training is targeted at business managers and analysts who want fast track up to speed with eTOM (enhanced Telecommunication Operations Model) – Business Process Framework from Telemanagement Forum (TMF) and get to know how to use it.
Course Content
- What is enhanced Telecom Operations Model (eTOM) and why it was invented.
- What is Telemanagement Forum (TMF)?
- Why to develop Process Model?
- What is eTOM?
- Understanding eTOM components.
- eTOM Layers (groupings).
- eTOM Levels – understanding process structure.
- Process Blocks.
- eTOM Artifacts available.
- eTOM usage.
- How organization can benefit from eTOM?
- How to use eTOM in process mapping?
- eTOM and Management.
- Enhancing eTOM.
- Where eTOM falls short?
- How to enhance eTOM?
- Typical examples of eTOM enhancement.
- Other resources available from TMF.
- Telecommunication Application Map (TAM).
- SID (Shared Information Datamodel).
Course Objectives
The course helps audience understand purpose of enhanced Telecom Operations Model (eTOM), its structure and components and its real application in Telco business.
Pre-requisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
One day session.
Methodology
Instructor led training, presentation.
