Selected courses are organised on scheduled dates for participants from different operators. Each group consists of maximum 12 participants. Training price encompasses lunch and coffee breaks during each training day.

 

Open courses give the opportunity to combine learning with sightseeing, meeting participants from different countries, exchanging experiences and socialise during evening events. In the Clients section you may find photos from our events.

MAY 2012 Dates Duration Location Fee* Booking
eTOM Introduction 2 May 1 day Warszawa, Poland € 1100

Who Should Attend?

The training is targeted at business managers and analysts who want fast track up to speed with eTOM (enhanced Telecommunication Operations Model) – Business Process Framework from Telemanagement Forum (TMF) and get to know how to use it.


Course Content

  1. What is enhanced Telecom Operations Model (eTOM) and why it was invented.
    • What is Telemanagement Forum (TMF)?
    • Why to develop Process Model?
    • What is eTOM?
  2. Understanding eTOM components.
    • eTOM Layers (groupings).
    • eTOM Levels – understanding process structure.
    • Process Blocks.
    • eTOM Artifacts available.
  3. eTOM usage.
    • How organization can benefit from eTOM?
    • How to use eTOM in process mapping?
    • eTOM and Management.
  4. Enhancing eTOM.
    • Where eTOM falls short?
    • How to enhance eTOM?
    • Typical examples of eTOM enhancement.
  5. Other resources available from TMF.
    • Telecommunication Application Map (TAM).
    • SID (Shared Information Datamodel).

Course Objectives

The course helps audience understand purpose of enhanced Telecom Operations Model (eTOM), its structure and components and its real application in Telco business.


Pre-requisites

None, but the course assumes overall familiarity with Telco business.


Training Structure

One day session.


Methodology

Instructor led training, presentation.
UMTS Technology Overview 3-4 May 2 days Warszawa, Poland € 1730

Who Should Attend?

The course is intended for everyone, who wants to extend GSM and GPRS knowledge by issues concerning UMTS architecture and functionality.

 

Course Content

  1. What this is all about?
  2. Standardization.
  3. Radio Access Evolution.
  4. Evolution of GSM Core Network.
  5. UMTS Specifications’ Releases.
  6. R99: UMTS Network Architecture.
  7. WCDMA – Spreading Spectrum.
  8. Channellization.
  9. Scrambling.
  10. Power Control.
  11. Handover.
  12. Radio Interface Protocol Stack.
  13. UTRAN Architecture.
  14. Radio Network Signalling.
  15. Circuit Switched (CS) Domain.
  16. Packet Switched (PS) Domain Nodes.
  17. Common CS and PS Domains’ Nodes.
  18. General Network Architecture.
  19. R4: MSC Server and Media Gateway.
  20. R5: Network Architecture.
  21. IP-Multimedia CN Subsystem (IMS).
  22. IMS Registration.
  23. High Speed Downlink Packet Access.
  24. R7: HSPA+.
  25. Evolution of Services.
  26. Basic Services.
  27. WAP – WML and Internet.
  28. Open Service Access.
  29. Virtual Home Environment.
  30. Charging & Billing.
  31. UMTS Terminal Architecture.
  32. UICC, USIM and Terminals.
  33. R8: Evolved Packet System (EPS).
  34. R10: Towards 4G.

Course Objectives

UMTS Technology Overview training is an intermediate technical course, which covers all aspects of architecture and functionality of third generation cellular networks – UMTS. It presents the knowledge useful for those who needs to be ready for the coming of 3G.

 

Pre-requisites

The participants should have knowledge on GSM/GPRS.

 

Training Structure

Two days training divided into logical sessions.

 

Methodology

Lectures and theoretical exercises.
Signalling in Mobile Networks 7-11 May 5 days Kraków, Poland € 3130

Who Should Attend?

The course is designed for employees of mobile network operators, who need to understand the principles of signalling in mobile networks. In-depth view of selected topics is covered.

 

Course Scope

  1. Introduction to Signalling.
    • GSM and 3G architecture overview.
    • Node functions.
    • Protocols and their roles.
    • Interfaces in GSM/UMTS and protocols used.
  2. "Classical" signalling transport.
    • MTPL1 - L3.
    • SCCP (addressing, routing).
  3. Call control protocols.
    • ISUP.
    • BICC.
    • H.248 (MeGaCo).
  4. ATM bearer control.
    • ATM/AAL2/AAL5 overview.
    • Q.2630.x (for ALCAP).
  5. SIGTRAN signalling transport.
    • TCP/IP shortest-possible summary.
    • SCTP protocol - features and procedures.
    • Architecture and application of M2UA, M2PA, M3UA, SUA.
    • M2UA, M2PA, SUA/ISUA overview.
    • M3UA in details.
  6. IP bearer control.
    • IPBCP.
    • SDP.
  7. Mobile services.
    • TCAP summary.
    • MAP protocol: interfaces and messages.
  8. Traffic cases from MAP perpective.
    • Attach/authentication.
    • Call setup.
    • Inter-MSC handover.
    • Intra-MSC HO.
    • Handover between 2G3G.
  9. Intelligent Network architecture and INAP summary.
    • CAMEL standardisation and call models.
    • RAN/MS signalling.
    • DTAP.
    • BSSAP.
    • RANAP.
  10. UMTS services (selection).
    • IMS system.
    • SIP protocol overview.
  11. VoIP usage in mobile networks.
    • Architecture.
    • Call setup procedures.

Course Objectives

This extensive five-day training provides a unique overview of signalling protocols that dominate in the architecture of contemporary mobile networks. Presented in a easy to follow and logical order this course discusses concepts ranging from basic Signalling System No 7 protocols with the focus on specific user parts through signalling transport in ATM and IP infrastructure, including SIGTRAN, to specialised protocols used in setting up bearers for multi-rate applications. Supplemented with a series of challenging exercises based on real network scenarios this training offers a great occasion to obtain a in-depth understanding of signalling concepts.

 

Pre-requisites

The participants are required to be familiar with overview of mobile networks and their services. Any knowledge of transfer technologies such as TDM, ATM and IP is beneficial.

 

Training Structure

Five days training divided into logical sessions.

 

Methodology

Instructor led training.
Telco Planning and Budgeting 14-16 May 3 days Warszawa, Poland € 2410

Who Should Attend?

The training is tailored for management representatives (non-finance) who want to familiarize themselves with principles of financial planning, control and budgeting in Telco.  It is especially useful for companies looking to establish new or significantly improve their planning process as well as business and IT analysts new to the area.


Course Scope

  1. Basics of Budgeting and Financial Control.
    • Managing Financial perspective in Telco.
    • Expenditure, Cost, Commitment – how they are reflected in the budget.
    • Budgeting and KPIs (Key Performance Indicators).
    • Cost, Revenue and Profit centers in Telco – their significance and management practices.
    • Budgeting – business purposes – what the budgeting is for and how it ties with management responsibilities.
    • How does the Budgeting work?
    • Benefits of powerful budgeting.
  2. Types of Budgeting and their application in Telco.
    • Incremental vs Task-based Budget
    • Bottom-up vs Top-down Budgeting
    • Discretionary spending budget
    • Periodic vs Rolling budgeting
    • Other budgeting.
  3. Creating Budget.
    • Connecting Bottom-up with Top-down approach.
    • Budgeting process and cycle.
    • Creating Budget in Telco – typical process.
    • Linking Budget to financials – IT support in budget creation.
  4. Reporting Budget and Actions.
    • Collecting actual data.
    • Data sources in Telco and information quality.
    • IT Support for budget reporting.
    • Allocation of budget numbers.
    • Reporting variance.
    • Tying Budget to Action.
    • Respond to environment changes (technology, customer, regulatory etc) – Flexing the Budget.
  5. Other Financial Planning.
    • Break-even analysis in practice.
    • Assets Planning.
    • Investment assessment – Return on Investment (ROI), Total Cost of Ownership (TCO), Present Value (PV, NPV).
    • Tying Financial Numbers together.
  6. Budgeting "Do and Don’t".
    • Typical Budgeting traps.
    • Damage from budgeting and how to avoid it.
    • Preventing budgeting fiefdoms.
    • Period-end problems.
    • Budgeting overkill.
    • Budget and strategy.
    • Other traps - discussion.
  7. Other aspects.
    • Combined and aggregated KPI – positive and negative aspects.
    • KPI reporting vs. system flexibility.
    • Internal fraud avoidance.
    • Improper usage of KPIs.

Course Objectives

The training introduces financial planning and performance management philosophy as applied in Telco in a practical way.  The course builds understanding of the objectives of budgeting, the budgeting cycle and process, budget monitoring and links with management.  The main objective is to discuss  practice of budgeting, planning and control in Telco, recommended approaches and share lessons learned from the industry.


Pre-requisites

No specific prerequisites, but Telco management experience adds value for participants.


Training Structure

Three day session divided into logical components.


Methodology

Presentation, facilitated discussion.
Business Process Management 17-18 May 2 days Warszawa, Poland € 1730

Who Should Attend?

The training is designed for management representatives, especially who carry matrix responsibility for processes, business analysts and companies who want to start Business Process Management program, company transformation or improve existing program.  The course is particularly beneficial for companies after mergers/acquisition, Greenfield operators or Telco facing restructuring.


Course Scope

  1. What is Business Process and why to manage it?
    • Business Process in Company.
    • Strategy and Business Processes.
    • Managing Performance Layers – Cascading Business Objectives.
    • Why to manage Business Processes?
  2. Understanding Business Processes.
    • Process Definition
    • eTOM (enhanced Telecom Operations Model – Telemanagement Forum Business Process Framework) application
    • Mapping Business Process
    • Business Process Mapping examples
    • Performance Management.
  3. Understanding Business Process – a Telco case studies.
    • Mapping Business Process:
      • Example of customer care process.
      • Example of cross-sell process.
      • Example of New Product Development.
    • What does the analysis tell us?
    • Link with strategy.
    • Defining Performance Measures.
  4. Establishing and maintaining Business Process Framework.
    • How to establish Business Process Management (BPM) in the company.
    • Where and how to start – interactive discussion.
    • Software support for BPM.
    • Maintaining Business Processes.
    • Key Success Factors.
  5. Some of BPM challenges.
    • Business Processes and IT.
    • Why BPM dies?
    • Business Processes and Organization Structure.
    • How to derive value from BPM?
    • eTOM (enhanced Telecom Operations Map) – to use or not to use?
    • What next?

Course Objectives

The course gives background to Business Process Management (BPM) from the Telco perspective.  It concentrates on practice of defining and managing business processes and usage of BPM to improve company results.  The course walks participant through the process analysis, establishing process management and requirements for sustainable BPM.


Pre-requisites

Managerial and Telco background is beneficial.  The course assumes basic familiarity with eTOM (enhanced Telecom Operations Map - Telemanagement Forum Business Process Framework), if not the eTOM Introduction Training is recommended to fully appreciate all topics.


Training Structure

Two day session divided into logical components.


Methodology

Instructor lead course. Presentation, facilitated discussion.
Business Key Performance Indicators 21-22 May 2 days Warszawa, Poland € 1730

Who Should Attend?

Members of Customer Care, Controlling or other departments, responsible for valuation calculating efficiency of business processes. Middle level management willing to understand various aspects of KPIs. Support team members monitoring quality of service in various units of the Company.


Course Scope

  1. KPI definition & overview.
    • Role of KPI in organization.
    • Simple KPI.
    • One vs two- side KPIs.
    • Multi-component KPIs.
    • Aggregated KPIs.
    • KPI frequencies.
  2. Standard KPIs and their variations.
    • Customer care KPIs (service level).
    • IT Department KPIs (e.g. system availability).
    • Technical Department KPIs (Network failure rate).
    • Financial KPI (bad debts, DSO).
    • Marketing KPI (e.g. churn, market penetration).
    • Sales KPI (e.g. Sales Acquisition Cost).
  3. KPI managed organization.
    • KPI delegation on lower organizational level.
    • Processes oriented for KPI measurement.
    • System requirement for KPI management.
    • Relation between KPI and bonuses.
    • SLA (Service Level Agreement) between units.
  4. Reporting of KPI.
    • Data availability and data collection.
    • Communication aspects with operational units.
    • Generating of reports.
    • Approximate vs. exact KPIs.
    • Change requests processing and management.
    • Single vs. multiple data sources.
    • Reporting unit position in organization.
    • Single employ KPI reporting.
    • Daily, weekly and monthly KPI.
    • KPI dashboard.
  5. Setting the KPI =  Proper definition of KPI.
    • Collection of historical data.
    • Process modelling and setting.
    • Common keys identification.
    • Exceptions handling.
  6. Benchmarks.
    • Setting up proper expected values.
    • Desired values vs. available values of KPI.
    • Comparison between other companies.
    • Market knowledge about expected values of KPI.
    • Telco-groups KPI.
  7. Other aspects.
    • Combined and aggregated KPI – positive and negative aspects.
    • KPI reporting vs. system flexibility.
    • Internal fraud avoidance.
    • Improper usage of KPIs.

Course Objectives

To introduce the philosophy and practice of the management based on Key Performance Indicators. Common Telco KPI are described, and practical aspects of its setting, monitoring and modifications are discussed. Case studies of proper KPI implementation are presented.


Pre-requisites

No specific prerequisites are required, but experience in one of the following areas would be helpful:

  • Practice in large business units reporting.
  • Support function to operations.
  • Processes design and implementation.
  • Budgeting, controlling etc.

Training Structure

Two days training divided into logical sessions.


Methodology

Instructor led training.
SS7 in GSM 22-25 May 4 days Warszawa, Poland € 2780

Who Should Attend?

This is an advanced signalling course intended for network engineers, network planning and tuning staff and anyone with network experience, who needs deep technical knowledge on SS7.

 

Course Scope

  1. GSM architecture and air interface.
  2. Traffic Cases (radio connection establishment, location update, IMSI detach, mobile originating and mobile terminating call set-up, handover).
  3. Signalling System No. 7 (protocol stack).
  4. MTP - Message Transfer Part (MTP 1, MTP 2, MTP 3, HSSL).
  5. ISUP - ISDN User Part.
  6. SCCP - Signalling Connection Control Part.
  7. BSSAP - Base Station System Application Part (BSSMAP, DTAP).
  8. TCAP - Transaction Capabilities Application Part.
  9. MAP - Mobile Application Part.

Course Objectives

Signalling in GSM course focuses on signalling between GSM nodes. During the course all protocols and signalling procedures on all interfaces within Base Station System are presented in details. The organisation of channels of air interface and cell parameters is also widely covered in the course. The course also describes signalling within Switching System (SS No. 7) and presents co-operation between SS and BSS during procedures like call set-up and location update.

 

Pre-requisites

There are no prerequsities however basic knowledge on GSM would be beneficial.

 

Training Structure

Four days training divided into logical sessions.

 

Methodology

Instructor led training.
Mobile Number Portability 28-30 May 3 days Warszawa, Poland € 2410

Who Should Attend?

Anyone involved in the Number Portability project including project managers, project workgroup leaders and experts in the areas of core network, IT systems, billing, interconnect, regulatory issues and marketing.

It is strongly recommended for project manager responsible for the network part of MNP project, senior engineers analysing NP impact on systems and working out solutions, anyone requiring an in-depth understanding of the mechanics of NP network solution and modifications required in the CN and surrounding systems – such as staff responsible for CN planning and maintenance, specialists in the areas of billing, interconnect, provisioning and service cost modelling.

The three days Mobile Number Portability training consists of two sessions:

  • Key Considerations - it is an introductory session intended for anyone involved in the Number Portability project including project managers, project workgroup leaders and experts in the areas of core network, VAS, IN, IT systems, billing, interconnect, regulatory issues and marketing.
  • Network Implementation - this part of the training is designed to provide an in-depth understanding of the mechanics of NP network solution and modifications required in the CN and surrounding systems – such as staff responsible for CN planning and maintenance, specialists in the areas of billing, interconnect, provisioning and service cost modelling.

Session 1 - Key Considerations

Objectives
Introduction of Mobile Number Portability is a very complex project that affects virtually every area of operator’s business. Awareness of the implications of MNP and understanding of key concepts and dependencies related to MNP is crucial for successful completion of the project. The objective of the first part of the course is to enable such awareness and understanding especially with relation to extensive modifications required in the network and IT systems and key assumptions concerning regulatory aspects, traffic routing, interconnect, marketing and project management.

 

Content

  1. Key definitions related to Number Portability (understanding what is number portability, what is in MNP scope, explaining of key concepts and vocabulary used).
  2. Motivation (analysing various reasons why MNP may be required, internal and external factors).
  3. Legal requirements (discussing EU requirements concerning MNP implementation and its local implementation).
  4. Role of the Regulator (discussing on what aspects of MNP implementation may activity of the Regulator concentrate and what are the various approaches).
  5. Areas of cooperation between operators (analysing which areas of the project require inter-operator cooperation and into what work-packages may that be organized).
  6. Areas impacted in operator’s business (providing an overview of areas in operator’s business that are impacted by MNP implementation, explaining why they are impacted).
  7. Project set-up (providing a proposition of project structure within the operator’s organisation to cover all topics related to MNP).
  8. Strategy and marketing assumptions (discussing possible approaches that the operator may adapt towards MNP implementation – active versus passive, pros & cons and cons of each option).
  9. Position in negotiations with other operators and vendors (discussing possible approaches and problems that may appear in negotiations with operators and vendors).
  10. Porting process (presenting various models of the porting process, e.g. one step approach, two step approach, porting process duration, postpaid / prepaid).
  11. Exchange of porting data between operators, central database and other models (understanding how may communication between operators be arranged in order to enable effective porting process, discussion of centralized and decentralized models).
  12. Tariff transparency (analysing impact of MNP on tariff transparency, what are the possible solutions, what are the pros & cons).
  13. Solution architecture; MNP databases, their localization and role (understanding overall solution architecture on inter-operator level and intra-operator level, understanding various kinds of MNP databases that are required and placing them within the overall solution architecture).
  14. Overview of routing schemes for voice, SMS and MMS (explaining direct routing schemes, indirect routing schemes and all their flavours).
  15. Interconnect aspects (discussing issues need to be considered in the interconnect area).
  16. Support in operator’s IT systems and systems affected  - including billing, provisioning, porting process support (analysing which areas of the IT will be impacted, proposing an overall architecture and specific solutions).
  17. Overview of network solution - introduction to Part II (analysing which telecommunication systems are impacted and in what way).
  18. Discussion of key dependencies between various areas of the project (understanding how may decisions in one area of the project impact other areas, discussing areas in which cooperation is especially important).

Session 2 - Network Implementation


Objectives
Preparing GSM operators core network to support Mobile Number Portability is a very challenging task constituting probably the most complex, extensive and costly part of the whole MNP project. Moreover no off-shelf solutions exist in this case due to specifics of each network and each country. This part of the course provides an in-depth understanding of the impacts of MNP on CN systems and presents in detail a range of available functionalities and solutions for each case. This session highlights how a coherent network-wide solution can be worked out and optimised. Detailed routing and network configuration aspects are also discussed.

 

Content

  1. Discussion of important inputs and assumptions for the network project (understanding what inputs are required to start design and implementation in the telecommunication systems).
  2. Defining a list of services and systems affected (defining and discussing a detailed list of telecommunication systems and services that may be impacted by MNP).
  3. Defining and negotiating necessary changes in SS7 on inter operator interface (understanding what modifications are required to SS7 signalling protocols to enable MNP, which specifications are relevant, what is the common practice, which aspects may require negotiations).
  4. Network solution architecture; location of NP database(s) in network structure (working out the MNP implementation architecture in the telecom area and adequate network structure).
  5. Details of routing models for voice and SMS and their realisation options SRF/MATF based solution versus IN based solution (analysing in detail an extensive list of call flows impacted by MNP and proposing various solution options for each case, analysing various technologies for MNP functionality implementation in the network, discussion of pros & cons).
  6. NPDB defining the requirements and choosing adequate solution (investigating what functionalities are required in the network-level MNP database, discussing how to choose the most adequate NPDB solution in a given network environment).
  7. Detailed discussion of modifications required to CN systems - MSCs, PrePaid, VPN, SMS, MMS, VMS, LBS, .... (going though all the telecommunication systems to prepare a detailed list of MNP impacts and possible solutions for each case).
  8. Interdependencies with systems surrounding CN (mediation and billing, provisioning, interconnect); working out a coherent network-wide approach (discussing what kind of interdependencies may exist, understanding what kind of decisions have to be taken to work out a coherent overall solution).
  9. Call flow optimisation, redundancy issues (analysing very detailed aspects related to optimisation of CN configuration/routing and ensuring adequate solution robustness).
  10. Solution rollout and testing (discussing what activities need to be undertaken during MNP solution testing and rollout on intra- and inter-operator level).

Pre-requisites
There are no prerequisites to attend the first session. Basic knowledge of call handling in GSM core network, SS7 signalling network structure and SS7 routing would be useful for better understanding of session 2 issues.

 

Training Structure
Three days course divided into 2 logical sessions, 1.5 day each.

 

Methodology
Instructor led training.
JUNE 2012 Dates Duration Location Fee* Booking
HSPA+ Technology 4-5 June 2 days Warszawa, Poland € 1730

Who should attend?
The course is intended for anyone, who needs detailed technical information on radio transmission based on WCDMA HSDPA/HSUPA.

Course Content

  1. Introduction:
    • Packet data access in R99.
    • HSDPA characteristics.
    • HSUPA characteristics.
  2. Architecture and protocols:
    • Radio resource management.
    • Protocol architecture.
    • Impact on UTRAN interfaces.
    • Protocol states.
  3. HSDPA channels:
    • High Speed – Downlink Shared Channel (HS-DSCH).
    • High speed – Physical Downlink Shared Channel (HS-PDSCH).
    • High Speed – Shared Control Channel (HS-SCCH).
    • High Speed – Dedicated Physical Control Channel (HS-DPCCH).
    • Associated PDCHs.
    • Fractional DPCH (F-DPCH).
  4. HSDPA operation:
    • Link adaptation.
    • HS-DSCH coding and HARQ.
    • Serving HS-DSCH cell change.
    • Measurements.
    • Compressed mode.
    • Terminal capabilities.
  5. HSUPA channels:
    • Enhanced – Dedicated Channel E-DCH.
    • Enhanced – Dedicated Physical Data Channel (E-DPDCH).
    • Enhanced – Dedicated Physical Control Channel (E-DPCCH).
    • E-DCH HARQ Indicator Channel (E-HICH).
    • E-DCH Relative Grant Channel (E-RGCH).
    • E-DCH Access Grant Channel (E-AGCH).
  6. HSUPA operation:
    • E-DCH channel coding.
    • HARQ.
    • two TTI lengths.
    • Measurements.
    • MAC-es and MAC-e.
    • E-TFC selection.
    • HSUPA scheduling.
    • Serving E-DCH cell change.
    • Compressed mode.
    • Terminal capabilities.
  7. HSPA+.
    • Multi-antenna transmission: Multiple Input Multiple Output (MIMO).
    • Higher Order Modulation (64 QAM DL, 16 QAM UL).
    • Continuous Packet Connectivity (CPC).
    • Enhanced FACH.
    • Enhanced RACH.
    • Fast Dormancy.
    • HSPA voice support (VoIP over HSPA, CS Voice over HSPA).
    • Flatter architecture.
    • Integrated RNC/Node B.
    • HSPA Multicarrier Operation.
    • Terminal capabilities.

Course Objectives
HSDPA (High Speed Downlink Packet Access) and HSUPA (High Speed Uplink Packet Access) are the next big steps in upgrading WCDMA/UMTS networks. These two new radio capabilities enable a new set of packet-based services to go wireless in an efficient way. This training concentrates on the differences that HSDPA/HSUPA has brought to WCDMA radio access. The detailed information about WCDMA radio can be obtained from other courses.


Pre-requisites
The participants should have attended one of the following courses:

or they should have the equivalent knowledge about WCDMA/UMTS on intermediate level.

Training Structure
Two days training divided into logical sessions.

Methodology
Instructor led training.
IP in Mobile Networks 4-8 June 5 days Kraków, Poland € 3130

Who Should Attend?

This course is designed for technical staff of mobile networks' operators. It gives in-depth view on IP and related protocols so it will be beneficial to maintenance staff as well as network and service designers.

 

Course Content

  1. Technology overview.
    • Standardisation.
    • GSM/GPRS.
    • UMTS.
  2. Internet protocol.
    • IPv4 packet and addressing.
    • IPv6 new features and addressing.
    • QoS in IP.
  3. Main IP L4 protocols.
    • Internet Control Message Protocol.
    • Transmission Control Protocol.
    • User Datagram Protocol.
    • Stream Control Transmission Protocol.
  4. IP routing.
    • Routing principles.
    • Autonomous systems.
    • Routing Information Protocol.
    • Open Shortest Path First.
    • Border Gateway Protocol.
  5. Domain Name System.
    • Domain structure.
    • DNS resolution.
    • DNS in mobile networks.
  6. IP tunnelling.
    • IP Encapsulation in IP.
    • Generic Routing Encapsulation.
    • IPSec introduction.
    • Virtual IP for tunnelling.
    • GPRS Tunnelling Protocol.
  7. IP security.
    • Reasons for security in IP.
    • Firewall concepts.
    • Public Key Infrastructure.
    • IPSec.
    • DNSSec.
    • Transport Layer Security.
    • Mobile backbone perspective.
  8. Management of IP hosts and networks.
    • Point-to-Point Protocol.
    • Dynamic Host Configuration Protocol.
    • Remote Authentication Dial-In User Service.
    • DIAMETER.
    • Simple Network Management Protocol.
    • Telecommunication Management Network.
  9. Transmission technologies.
    • Ethernet.
    • WLAN.
    • ATM.
    • MPLS and GMPLS.
  10. IP services supporting protocols.
    • Real-time Transmission Protocol.
    • Hyper-Text Transmission Protocol.
    • Wireless Application Protocol.
    • Session Initiation Protocol.
  11. Mobile IP-based services.
    • Mobile vs IP QoS.
    • MMS Architecture.
    • SIGTRAN.
    • IP Multimedia Subsystem.
    • Mobile IP.

Course Objectives

This course presents Internet Protocol with underlying transmission technologies as well as higher level protocols and services. Extensive generic IP knowledge is covered and put into the perspective of mobile networks, in particular specific usage of IP-based services (such as .gprs domain or SIGTRAN) is included.

 

Pre-requisites

The participants are expected to have generic technical (telecommunication or computer science) background, and ability to understand technical topics. No specific knowledge is required, but familiarity with GSM or UMTS architecture and services would be beneficial.

 

Training Structure

Five days training divided into logical sessions.

 

Methodology

Instructor led training.
WCDMA/UMTS Air Interface 11-13 June 3 days Kraków, Poland € 2410

Who Should Attend?

Radio network planning and design engineers, radio network tuning engineers and access transport network design engineers. It is recommended for personnel who need an understanding of the WCDMA/UMTS air interface.

 

Course Scope

  1. Introduction: network architecture, UMTS R99/R3, UMTS R4, UMTS R5, UMTS R6, UMTS domain architecture, UTRAN, RNC, Node B, UE & USIM, area concept, numbering and identification.
  2. WCDMA: multiple access, duplex division, 3G radio spectrum, WCDMA overview, main principles, advantages and problems, spreading process, channelisation, scrambling, filtering and modulation.
  3. Channels: radio channels, physical channels, transport channels, logical channels, channel mapping, channels and protocol layers.
  4. Quality of Service: QoS architecture, UMTS QoS classes, sources of service attributes, UMTS bearer service attributes, RAB service attributes, radio bearer service attributes, RAN access & CN bearer service attributes.
  5. Channel coding: source coding, AMR, channel coding, error detection, error correction, interleaving, data flow through layer 1, TFCI and CCTrCH, coding for 12.2 speech, VBR, DTX, BTFD.
  6. Power control: open-loop power control, inner-loop power control, outer-loop power control, power control in soft handover.
  7. Multipath propagation: short and long time delay profile, rake receiver, downlink open loop transmit diversity, downlink closed loop transmit diversity.
  8. Synchronisation and random access: downlink timing, cell search procedure, random access.
  9. Idle mode: PLMN Selection, cell selection and reselection, system information, mobility management, paging, cell reselection between GERAN and UTRAN.
  10. Handover: cell sets and measurements, soft/softer handover, events, signalling, time offset, handover between GERAN and UTRAN, hard handover, compressed mode.
  11. WCDMA TDD overview: introduction, similarities and differences between TDD and FDD, bursts, channels.

Course Objectives

WCDMA/UMTS Air Interface course provides the detailed description of the WCDMA FDD technology and its use in the UMTS network. The training focuses on physical layer operation and procedures and other functions closely related with the physical layer. The training presents functionality related with the use of R99 dedicated channels. The upper layers of the UMTS air interfaces and HSPA is covered in other trainings.

 

Pre-requisites

The participants should have basic knowledge on WCDMA/UMTS.

 

Training Structure

Three days training divided into logical sessions.

 

Methodology

Instructor led training. Theoretical exercises.
IMS/RCS Technology 14-15 June 2 days Kraków, Poland € 1730

Who Should Attend?
The course is intended for technical mobile network staff and their management who plan to or already work on introducing IMS/RCS services.

Course Scope

  1. Introduction.
    • IMS and RCS standardisation,
    • horizontally and vertically integrated networks,
    • RCS R1-R4 services.
  2. Architecture.
    • basic IMS architecture,
    • RCS R1-R4 architecture,
    • IPX architecture,
    • numbering and addressing,
    • ENUM in IMS,
    • DNS and ENUM in RCS/IPX.
  3. Access networks.
    • PS bearer services in GSM/GERAN,
    • UMTS/UTRAN,
    • LTE/E-UTRAN,
    • GAN,
    • Broadband Access,
    • QoS, Policy Control and Charging - PCC.
  4. Signalling procedures.
    • SIP and SDP overview,
    • SIP signalling bearer establishment,
    • media bearer establishment,
    • IMS discovery,
    • registration,
    • authentication with and without xSIM,
    • mobile-to-mobile call setup overview,
    • mobile-to-PSTN call setup overview,
    • multi-device environment and SIP forking.
  5. Address book and presence service.
    • enhanced address book,
    • network address book,
    • address book synchronisation in single and multi-device environment,
    • presence information sharing,
    • service availability/capability discovery,
    • GPS and SUPL as sources of positioning information,
    • signalling procedures examples.
  6. Messaging and content sharing.
    • legacy messaging enhancements,
    • instant messaging,
    • content sharing,
    • chat,
    • interworking between IMS/RCS messaging and legacy messaging,
    • messaging in multi-device environment,
    • signalling procedures examples.
  7. Telephony.
    • MMTel and VoLTE,
    • supplementary services available in IMS and in RCS R1 - R4,
    • telephony in multi-device environment,
    • signalling procedures examples.
  8. Auto configuration and provisioning.
    • RCS managed objects,
    • first time registration and client configuration provisioning,
    • re-registration,
    • OMA DM, OMA CP.

Course Objectives
For a long time, IP Multimedia Subsystem (IMS) was nothing more than just a revolutionary idea to move all existing teleservices, including telephony to the PS domain of the mobile network and to create a vast variety of brand new teleservices totally based on end-to-end IP connectivity. Today, thanks to GSMA Rich Communication Suite (RCS) initiative, there is a clear path and agreement on how to turn IMS into practice. RCS ensures that the same initial subset of IMS services will be introduced by all operators, infrastructure and terminal vendors and will work smoothly also in inter-operator scenarios. The course explains IMS architecture, addressing, signalling procedures and services paying a special attention to the solutions selected by GSMA RCS Releases 1 to 4 including details of inter-operator IPX procedures. Training also covers procedures that are not formally part of IMS, but are included in RCS (e.g. OMA DS, OMA DM, SUPL).

Pre-requisites
The participants should have a general technical knowledge about IP networks and packet bearer services in 3GPP mobile systems.

Duration
Two days training divided into logical sessions.

Methodology
Instructor led training.
IMS Services & Protocols 18-21 June 4 days Warszawa, Poland € 2780

Who Should Attend?

The course is intended to anyone who needs to broaden knowledge about role of the SIP in Multimedia over IP Systems.


Course Scope

  1. IMS Concept & Architecture introduction.
    • IMS introduction.
    • Network & services evolution brought by IMS.
    • Deployment outlook.
  2. IMS, technical aspects.
    • IMS standardisation.
    • IMS architecture & functional elements.
    • IMS identities.
    • Charging aspects in IMS.
    • IMS interfaces & signalling protocols.
  3. IMS services – introduction & technical implementation.
    • Presence.
    • Group management.
    • Push To Talk.
    • Messaging.
  4. SIP Fundamentals.
    • SIP main architecture.
    • SIP components (servers and clients) and their functions: SIP user agents (AU client and server).
    • SIP servers: proxy (statefull and stateless), redirect, registrar.
    • SIP location servers.
    • SIP gateways.
    • SIP message structure.
    • SIP requests and response codes.
    • SIP supporting IETF protocols (SAP, SDP).
    • SIP sessions: session setup, proxying and redirecting requests, address resolution, media negotiation via SDP.
    • SIP security.
    • General SIP message flow examples.
  5. Diameter.
    • Diameter architecture.
    • Cx, Dx, Dh, Sh, Rf Interfaces details.
  6. IMS procedures over SIP & Diameter.
    • Registration (initial registration, re-registration, deregistration).
    • IMS –to-IMS Call.
    • Non-IMS – to IMS call.
    • IMS to non-IMS call.
  7. Q&A, open discussion.

Course Objectives

This technical, 4-days long IMS training seminar provides a deep knowledge on IMS architecture, services and protocols used,  SIP in particular. It is recommended for the technical staff with basic knowledge of wired and wireless telecommunications systems.

Pre-requisites

There are no prerequisites to attend the course, but basic knowledge about IP would be beneficial.


Training Structure

Four days training divided into logical sessions.


Methodology

Instructor led training.
UMTS Core Network Signalling 25-29 June 5 days Kraków, Poland € 3130

Who Should Attend?

The course is intended for those who require in-depth knowledge of UMTS signalling.

 

Course Content

  1. Overview of network and procedures.
    • GSM Circuit Switched service.
    • GSM Packet Switched services.
    • Network organisation.
    • GSM end used.
    • Mobile network functions.
    • Common databases.
    • Circuit Switched Subsystem nodes.
    • Packet Switched Subsystem nodes.
    • GERAN nodes.
    • GSM CS interfaces.
    • PS service interfaces.
    • MSC server and Media Gateway.
    • 3G architecture from R5.
    • IMS architecture.
    • IMS - interworking.
    • Pre-paid solutions.
    • GSM CS registration.
    • GPRS attach.
    • CALL.
    • PDP Context activation.
    • SMS.
    • International roaming.
    • Handover.
    • Call forwarding.
    • Push-to-talk over Cellular.
    • Protocols.
  2. IP-based signalling protocols.
    • Shortest possible IP overview.
    • Access Point Name.
    • GPRS domain - .gprs 
    • GPRS Roaming eXchange.
    • Session management.
    • Secondary PDP Context.
    • GPRS Tunnelling Protocol.
    • GTP-C functions.
    • GTPS Tunnelling capabilities.
    • GTP header.
    • QoS in PS service.
    • GTP tunnel setup case.
    • GTP'.
    • User IP address assignment.
    • IMS session with policy control.
    • DIAMETER Base Protocol.
    • Gx, Gy and Gz interfaces.
    • Session Initiation Protocol.
    • Session Description Protocol.
    • SIP - Multimedia Session Set-up.
    • P-CSCF Discovery.
    • IMS Registration.
    • IMS Session Setup - MO.
  3. SS7 principles and SCCP.
    • SS7 protocol stack.
    • SS7 key concepts.
    • SS7 signalling modes.
    • Classical and broadband transport.
    • MTPL3 signalling network.
    • SCCP basics and routing.
    • SCCP Functional structure.
    • SCCP connection oriented.
    • SCCP message parameters.
    • SCCP address component.
    • Global Title translation - routing.
    • CL service.
    • SCCP examples.
  4. SS7 mobile services.
    • TCAP.
    • TCAP structure.
    • TCAP messages and IE's.
    • TCAP information element and tag.
    • TCAP message exchange.
    • Mobile Application Part.
    • MAP - context and coding.
    • General MAP structure.
    • MAP examples: Location Updating.
    • MAP examples - HLR and EIR.
    • MAP examples - call.
    • MAP examples - handover.
    • MAP examples - SMS.
    • MAP messages per interface.
    • Mobile IN architecture.
    • IN services.
    • CAMEL.
    • CAMEL CS examples.
    • PDP Context with CAMEL.
  5. SS7 call and bearer control.
    • Call and bearer control protocols.
    • ISDN User Part.
    • ISUP messages.
    • Bearer Independent Call Control.
    • BICC serving node.
    • BICC features and IE's.
    • H.248/MEGACO introduction.
    • Media Gateway connection model.
    • Command and parameters.
    • Packages and profiles.
    • Bearer control protocols.
    • Position of ALCAP in UTRAN.
    • Transport for UTRAN signalling.
    • Shortest possible ATM overview.
    • Q.2630 architecture.
    • Signalling Transport Converter.
    • Q.2630 messages.
    • Signalling Association Identifiers.
    • Q.2630 addressing parameters.
    • Generic bearer setup.
    • Q.2630 example.
  6. SS7 classical transport.
    • Classical and broadband transport.
    • Layered structure of MTP.
    • MPT 1 - Signalling Data Link.
    • High Speed Signalling Link.
    • MTP L2 - Signal Unit Types.
    • MTPL2 - FLag.
    • Service Information Fields.
    • MTP L2 - Status Field.
    • MPTL2 - Signalling Link Functions.
    • Error correction.
    • MTP L3 functions. 
    • MTP3 - Routing Labels.
    • MTP L3 - Routing Tables.
    • MTP3 - Load sharing.
  7. SIGTRAN.
    • Stream Transmission Control Protocol.
    • SCTP packet.
    • SCTP chunk.
    • SCTP DATA chunk.
    • SCTP association setup.
    • Selective acknowledgement.
    • SIGTRAN.
    • M2UA.
    • M2PA.
    • M3 User Adaptation - M3UA.
    • SUA.
  8. RAN signalling
    • RANAP.
    • RANAP in mobile network.
    • Elementary procedures.
    • RANAP messages.
    • RANAP scenarios.

Course Objectives

Five days UMTS Core Network Signalling advanced course focuses on the architecture and functions of the protocols used on the different interfaces in a UMTS network. Each of the protocols is illustrated with example traces.

 

Pre-requisites

The participants should have attended the UMTS Technology course for better understanding or have the equivalent knowledge on the subject.

 

Training Structure

Five days training divided into logical sessions.

 

Methodology

Instructor led training. Theory and signalling traces analysis with WireShark.
JULY 2012 Dates Duration Location Fee* Booking
CAMEL in GSM and IMS 2-6 July 5 days Warszawa, Poland € 3130

Who Should Attend?

The course is intended for network engineers and network planning staff who need deep technical knowledge on functionality of CAMEL and IN services. It is strongly recommended for engineers testing, implementing and troubleshooting pre-paid and VPN roaming. Training covers GSM and IMS cases.

 

Course Scope

  1. CAMEL phase 1: GSM network nodes, call forwarding, IN nodes – SSF/SSP, SCF/SCP, SDP; protocol overview, BCSM principles, cross PLMN boundary protocols.
  2. CAMEL phase 2: full roaming, pre-paid charging, user interaction, SSIN, USSD, supported CAP operations, cross PLMN boundary protocols.
  3. Mobile Call Cases: Mobile Originating Call, Mobile Terminating Call, Mobile Forwarded Calls (early and late forwarding).
  4. Charging: MO Call and MT Call cases.
  5. Special CAMEL features: Any Time Interrogation, Unstructured Supplementary Service Data, Supplementary Service Invocation, Short Forwarded-to-Numbers.
  6. CAMEL Subscription Information: Phase 1 (O-CSI, T-SCI), Phase 2 (TIF-CSI, SS-CSI, USSD-CSI), Phase 3 (D-CSI, SMS-CSI, GPRS-CSI, M-CSI).
  7. CAMEL Standard Evolution Path: CAMEL Phase 1 – GSM R96, CAMEL Phase 2 – GSM R97/R98, CAMEL Phase 3 – GSM R99. Comparison to INAP Capability Sets.
  8. Signalling: CAP/MAP signalling principles, CAP signalling over SS7, SSN usage.
  9. CAMEL Phase 3: new IN features, CAMEL inter-working with GPRS, MO SMS, mobility management and location services.
  10. CAMEL Phase 4: new and enhanced functionalities.
  11. CAMEL for IMS: rationale for CAMEL control of IMS, IMS conceptual model, IMS development, IMS functional components, basic principles of SIP, SIP session control in IMS, service elements and service control, the IM-SSF and CSE, registration
    IMS call control, CAMEL application part for IMS control, supported call cases for IMS control, service example in IMS session control.
  12. USSD Call Back solution as an alternative for CAMEL roaming.

  

Course Objectives

CAMEL Technology is an intermediate technical course covering all aspects of CAMEL architecture and functionality i.e. protocols, messages, signalling procedures, basic call state models, subscription information, inter-working between GSM/CAMEL and IMS/CAMEL entities, CAMEL based services and international roaming. It presents different phases of CAMEL. 

 

Pre-requisites

The participants should have basic SS7, GSM and IMS knowledge. Practical experience in GSM and IMS is recommended.

 

Training Structure

Five days training divided into logical sessions.

 

Methodology

Lectures and theoretical exercises. CAMEL and MAP traces analyses captured in GSM/UMTS/IMS networks. Example printouts from network nodes.
UMTS RAN Signalling 2-6 July 5 days Kraków, Poland € 3130

Who Should Attend?

The course is designed for employees of telecom operators, who need to gain knowledge on signalling in UMTS Air Interface and Radio Access Network.

 

Course Scope

  1. UMTS Radio Introduction.
    • What is it all about?
    • Radio Access Evolution.
    • UMTS Network Architecture.
    • UTRAN Architecture.
    • Radio Access Methods: FDMA,TDMA,CDMA.
    • WCDMA Transmitter
      • Spreading,
      • Channelization,
      • Scrambling.
    • Power Control and Handover.
    • Transport and Logical Channels.
    • Radio Interface Protocols Structure.
    • UTRAN Protocols Introduction.
  2. Radio Interface Protocols: RRC, RLC, MAC.
    • Radio Resource Control (RRC).
      • Interactions between protocols,
      • Protocol termination,
      • Model of RRC,
      • RRC States,
      • RRC Procedures,
      • RRC Connection Management,
      • Radio Bearer Control,
      • Measurement,
      • RRC Connection Mobility.
    • Radio Link Control (RLC).
      • Services,
      • Functions,
      • Transparent Mode,
      • Unacknowledged Mode,
      • Acknowledged Mode,
      • PDUs Formats.
    • Medium Access Control (MAC).
      • Functions,
      • Transport Format,
      • MAC Architecture,
      • PDU Format.
  3. UTRAN Protocols: NBAP, RNSAP, RANAP.
    • UTRAN Architecture.
    • Radio Network Signalling Protocols.
    • UTRAN Interface Protocol Layers
      • Node-B Application Part (NBAP),
      • Iub Interface Protocol Structure,
      • NBAP Functions and Procedures.
    • Radio Network Subsystem Application Part (RNSAP).
      • Iur Interface Protocol Structure,
      • RNSAP Functions and Procedures.
    • Radio Access Network Application Part (RANAP).
      • Iu Interface Protocol Architecture,
      • RANAP Procedures.

Course Objectives

UMTS RAN Signalling advanced course focuses on explanation of all main procedures and their importance for effectiveness and quality of specific telecommunication services.

 

Pre-requisites

Basic knowledge on UMTS and its air interface would be helpful.

 

Training Structure

Five days training divided into logical sessions.

 

Methodology

Instructor led training. Theory, procedures, logs.
SS7 over IP – SIGTRAN 5-6 July 2 days Warszawa, Poland € 1730

Who Should Attend?

The course is intended for network engineers and anyone who needs technical knowledge on functionality of SIGTRAN and possibilities of SS7 messages transmission over IP network.

 

Course Scope

  1. Introduction:
    • IP networks,
    • SS7 – Signalling System No. 7.
  2. SCTP – Stream Control Transmission Protocol
    • packets, association establishment, multi-homing, data transmission, data streams, sequence control, ordered and unordered delivery, association shut down and abort procedures.
  3. SCTP – exercise - analysis of the printout from the protocol analyser.
  4. SCTP Adaptation Layers
    • IUA – ISDN User Adaptation,
    • V5UA – V5.2 User Adaptation,
    • M2UA – MTP2 User Adaptation Layer,
    • M2PA – MTP2-User Peer-to-Peer Adaptation,
    • M3UA – MTP3-User Adaptation Layer,
    • SUA – SCCP-User Adaptation Layer.
  5. MTP3 User Adaptation Layer
    • M3UA - system architecture, services offered by M3UA, protocol stack, data structure, routing, M3UA messages and control procedures.
  6. M3UA – exercise
    • analysis of the printout from the protocol analyser.
  7. SCCP User Adaptation Layer – SUA (optional)
    • services provided by the SUA layer, protocol stack, routing and address translation, protocol elements, messages and procedures.
  8. ISDN Q.921 - User Adaptation Layer – IUA (optional)
    • services provided by the IUA layer, protocol stack, protocol elements, messages and procedures.
  9. SIGTRAN – Practical Issues
    • redundancy on M3UA, SCTP, IP, LAN, migration from legacy SS7 towards SIGTRAN.

Course Objectives

SS7 over IP (SIGTRAN) course gives a detailed description of the structure and functions of the SIGTRAN that can be used to carry SS7 messages over the IP connection. During the course all SIGTRAN protocols are discussed. However the stress is put on two of them: SCTP and M3UA, as the first is mandatory for any SIGTRAN system and the second is chosen by major GSM/UMTS equipment vendors to be implemented in their products.

 

Pre-requisites

The participants should have basic knowledge about SS7 and IP.

 

Training Structure

Two days training divided into logical sessions.

 

Methodology

Instructor led training. Traces analysis. Theoretical exercises.
VoIP Technology 10-14 July 4 days Warszawa, Poland € 1730

Who Should Attend?

The course is intended to anyone who needs to broaden knowledge about VoIP technology. This 3-days long session gives deep understanding and practical knowledge of VoIP technology.


Course Scope

  1. VoIP Background.
    • Why VoIP – benefits and problems,
    • Circuit versus packet switching for real-time services,
    • Voice services quality and measurement standards (MOS, etc.),
    • Real-time services in ATM, Frame Relay and IP networks (RTP/RTCP),
    • Voice compression (linear prediction, G.72x codecs) and packetization,
    • VoIP signaling overview (call control, media negotiations, mobility management),
    • VoIP standards evolution,
    • H.32x standards overview,
    • H.248 overview,
    • SIP overview: history, standard evolution.
  2. H.323 fundamentals.
    • H.323 protocol family overview,
    • H.323 architecture; functional entities description,
    • H.323 call stages,
    • H.225 RAS (Registration, Admission, Status),
    • H.225 CC (Call Controll),
    • H.245 Control Protocol for Multimedia decription.
  3. SIP fundamentals.
    • SIP main architecture,
    • SIP components (servers and clients) and their functions: SIP user agents (AU client and server),
    • SIP servers: proxy (statefull and stateless), redirect, registrar,
    • SIP location servers,
    • SIP gateways,
    • SIP message structure,
    • SIP requests and response codes,
    • SIP supporting IETF protocols (SAP, SDP),
    • SIP sessions: session setup, proxying and redirecting requests, address resolution, media negotiation via SDP,
    • SIP security,
    • General SIP message flow examples.
  4. Transport protocols in VoIP networks.
    • IP4 vs. IP6,
    • RTP & RTCP protocols,
    • Secured media transport – SRTP protocol,
    • Media streaming – RTSP protocol,
  5. Voice coding aspects.
    • Basic information about speech; narrowband coding,
    • Speech codecs; basic facts, speech compression,
    • PCM, ADPCM, CELP codecs. Key differentiators for codecs used in VoIP.
  6. Quality of Service in VoIP
    • Quality of voice and quality of service expectations,
    • Media quality; key facts
    • Speech QoS – sources of network impairments,
    • QoS measure: MOS. PESQ model, E model
    • QoS testing methods.

Course Objectives

To understand new VoIP technology, architectures used to offer services based on VoIP and problems coming from deploying of real-time service on packet network.


Pre-requisites

There are no prerequisites to attend the course, but basic knowledge about IP would be beneficial.


Training Structure

Four days training divided into logical sessions.


Methodology

Instructor led training.
AUGUST 2012 Dates Duration Location Fee* Booking
Outbound Calls Management 1-3 August 3 days Warszawa, Poland € 2410

Who Should Attend?

This course is designed for staff willing to gain knowledge on maintaining proper relations with clients on a large scale.


Course Scope

  1. Main Outbound processes overview.
    In this section major areas of outbound calls will be discussed. Each of position on the list has own specifics, business target, procedures and expectation. Choosing of each of type of camping depends on a company strategy, current business needs, and available resources. These types of campaign can exist simultaneously. However, an overlap between them must be controlled to avoid multiple contacts to some customers. This is the role of the Outbound Strategy, and implemented tools.
    • Marketing campaigns – e.g. products, services, handsets selling, typical outbound calls.
    • Retention campaigns – churn prevention for specific groups of customers.
    • Collections Actions – improving collections and vindication process.
    • Welcome SMS – contacts to newly activated customers – loyalty building and fraud prevention.
    • Third – party campaigns  --   campaigns realized either by or for other companies, e.g. banks, insurance companies, tv, politics.
    • Customer satisfaction survey : monitoring of customer satisfaction for Company’s services.
    • Continuous campaigns: campaigns dedicated for special task, e.g. customer opinions monitoring; often one of mentioned above campaigns.
    • Ad hoc campaigns: caused by events, technical failures etc.
  2. Database preparation: crucial aspect !!
    One of the crucial things in outbound contacts is the proper selection of customers in campaign, since this determinates the success rate of the campaign. Rules depend on a campaign type, and campaign target. Data mining and standard reports must be designed and implemented .
    • Criteria – standard and auxiliary criterions for dataset selection.
    • Data mining – multiple analysis of customer base to improve the efficiency of calls.
    • Standard reports.
    • “Must be” fields –obligatory fields for a campaign (telephone number is obvious but many other  fields are useful ).
    • Exclusions – who we do not call (e.g. Prime Minister…).
    • Validation – general rules for dataset validation.
  3. Outbound tools.
    Having a list of customers, and products to be sold or other materials to be communicated, one must divide the information between agents using either files (Excel, Access) or dedicated tool. Ones list is dispatched between agents, responses must be collected. If many campaigns are processed simultaneously, strong control is needed to avoid multiple contacts to customer.
    • Dividing lists to agents: methods of customer list dispatching.
    • Agent desktop and tools.
    • Automatic Dialling tools: description of tools for automatic dialling → increase agent’s efficiency.
    • Coding of  answers: critical for next steps.
    • Campaign and talks monitoring: staff management, tracing of campaign, quality of calls monitoring.
    • Cross actions: how to manage simultaneous actions.
  4. Camping processing.
    Scripts with detailed phone call plan must be prepared in advance; however ad hoc improvements are necessary, e.g. additional questions must be added. Company should set up ad keep standards of communication, and agents must be trained to follow these standards.
    • Script preparation and usage.
    • Pilot campaigns – small campaigns prior the main campaign.
    • Ad hoc campaign improvements.
    • Company standard for outbound calls.
  5. Reporting.
    Each campaign should be monitored on many levels: operational, financial, strategic etc. The overall view allows performing campaign, eliminating errors and failures, and improving the process and future campaign planning.
    • Campaign, base, and agents efficiency.
    • Standard reports.
    • Resource planning.
    • Long term campaign analysis.
  6. Law and social aspects.
    There are many aspects of soft campaign policy to customers, that help to avoid conflicts with customers, increase the call efficiency, increase the call efficiency and reduce the negative impact caused repeated contacts with the customer.
    • Customer contact numbers.
    • Agreement / disagreement for calls.
    • Common  target groups.
    • Multiple actions to the same customer.
    • Third party: often data base are given or acquired from/to other sources. Some care must be applied with such kind of data.
  7. Telemarketing: campaign planning.
    For campaign planning many several steps should be done to ensure the financial or non-financial profits of the campaign. The success or failure of campaign depends on the quality of planning. If many campaigns are processed, they should follow the predefined strategy.
    • Campaigns strategy.
    • Products selection: selection of products, or actions to be proposed in campaigns.
    • Target groups recognition.
    • IT tools preparation – tools configuration, building, special requirement.
    • Pilot campaigns and trainings.
    • Standard campaigns documentation.
  8. Telemarketing: budget issues.
    Each action requires direct or indirect cost for the company. These costs must be covered by the Company – lose analysis is necessary. Win-failure definition of action is necessary to avoid low-profitable actions.
    • Campaign scope / target selection.
    • Profits estimation.
    • KPI setting: win or failure definition in many aspects.
    • Budget planning: profit – loses analysis, detailed cost identification.
    • Campaign settlement:  verification if KPI are achieved.
    • Campaign closing – end of project, except.

Training Structure

Three days training divided into logical sessions.


Methodology

Instructor led training.
LTE/SAE Technology 6-7 August 2 days Warszawa, Poland € 1730

Who Should Attend?

The course is intended for technical GSM/UMTS staff and their management who plan to or already work on introducing LTE/SAE network.

Course Scope

  1. Introduction (generations of the cellular systems, requirements for the evolved UMTS, multiple access, duplex division, frequency reuse and modulation technologies).
  2. Network architecture
    • EPC – Evolved Packet Core (MME -Mobility Management Entity, S-GW – Serving Gateway, P-GW – Packet Data Network Gateway, HSS - Home Subscriber Server, EIR - Equipment Identity Register, PCRF - Policy and Charging Rules Function),
    • E-UTRAN (UTRAN and E-UTRAN architecture comparison, evolved Node B – eNB, the need for eNB-eNB X2 interface),
    • Architecture for interworking with GERAN/UTRAN (Serving GPRS Support Node - SGSN, interfaces: S3, S4, S12 and one tunnel option),
    • Architecture for roaming (user traffic routed to the HPLMN, local breakout),
    • Architecture for interworking with non-3GPP IP access (WLAN, WiMax) (trusted and untrusted non-3GPP IP acces, evolved Packet Data Gateway – ePDG, Authentication Authorisation and Accounting – AAA),
    • Interfaces and protocol stacks,
    • Geographical network structure (Tracking Area – TA and TA list registration),
    • Identity numbers (IMSI, MSISDN, IMEI, PDP address, GUTI, S-TMSI, M-TMSI).
  3. OFDMA and SC-FDMA
    • Fourier Transform - FT and Discrete Fourier Transform - DFT,
    • orthogonality of frequencies,
    • channel separation in FDMA and OFDM,
    • transmission example,
    • implementation, advantages and disadvantages of OFDM, OFDMA, SC-FDMA.
  4. E-UTRAN
    • Duplex mode (FDD and TDD).
    • Frequency bands.
    • ICI - Inter-Cell Interference (ICI randomization, cancellation, co-ordination / avoidance).
    • Basic time structures and parameters (resource grid, resource block, radio frame, reference symbols).
    • MIMO - Multiple Input Multiple Output (multiple antenna systems, reference symbols from multiple antennas, MIMO channels estimation).
    • Channels (radio, physical, transport, logical channels and their characteristics, UTRAN and E UTRAN channel comparison).
    • Transmission process (link adaptation, HARQ, scheduling).
    • LTE-Uu protocol stack.
  5. Core network
    • MME in Pool (pool area, MME selection and addressing, load balancing, overload control),
    • Signalling Transport - SIGTRAN (SCTP, multihoming, streams, stream oriented / message oriented protocol – comparison, security, SIGTRAN in GSM/UMTS / SIGTRAN in EPS – comparison),
    • User data transfer (tunneling concept, eGTP, tunnel establishment, MIP and PMIP),
    • QoS (EPS default bearer, EPS dedicated bearer, bearer establishment, QoS parameters, exchange of QoS related parameters between EPS and service network).
  6. Policy Control and Charging - PCC
    • PCC in UMTS R5, R6 and UMTS/EPS R8,
    • Policy Decision Function - PDF,
    • Charging Rules Function – CRF,
    • Policy and Charging Rules Function – PCRF,
    • interaction with services,
    • flow based charging and policy control.
  7. Traffic Cases
    • EMM, ECM and RRC states,
    • attach procedure,
    • TA update,
    • UE/network triggered service request,
    • S1 release procedure,
    • dedicated bearer activation,
    • UE requested bearer resource allocation,
    • handover, intersystem handover,
    • Idle mode Signalling Reduction - ISR.
  8. Security
    • EPS Authentication & Key Agreement - EPS-AKA,
    • key hierarchy, ciphering, integrity protection.
  9. EPS Management
    • Self Organising Network – SON,
    • eNB establishment,
    • optimisation of the neighbourhood list,
    • coverage and capacity optimisation,
    • continuous optimisation due to dynamic changes,
    • handover optimisation,
    • MBMS optimisation.
  10. Services
    • IMS – IP Multimedia Subsystem,
    • network architecture,
    • identification,
    • QoS,
    • protocols,
    • IMS discovery,
    • registration, security procedures,
    • mobile-to-mobile call, mobile-to-PSTN call,
    • presence service,
    • push-to-talk over cellular,
    • instant messaging,
    • session based messaging,
    • SMS, voice call continuity, single radio voice call continuity.
  11. CS Fallback and SMSoSGs
    • MSC-MME interworking,
    • combined IMSI/EPS Attach,
    • combined LA/TA update,
    • CS call, SMS, other CS services.

Course Objectives

The 3GPP evolution for the 3G mobile system created the UTRAN Long Term Evolution (LTE) and System Architecture Evolution (SAE) network. Under these specifications a mobile phone gets access to higher bandwidth with low latency in an improved and more efficient network architecture. The standards define an all-IP network as a base for the LTE/SAE. The LTE/SAE does not have a separate PS data traffic and CS voice network, both communicate over the same new Evolved Packet System (EPS) network. EPS (LTE/SAE) Technology course is an intermediate technical course, which covers all aspects of architecture and functionality of the EPS.

Pre-requisites

The participants should have attended the following courses for better understanding:

  • UMTS Technology,
  • WCDMA Air Interface,

or have the equivalent knowledge on UMTS.

Training structure

Two days training divided into logical sessions.

Methodology

Lectures and theoretical exercises.

 
Signalling in Mobile Networks 20-24 August 5 days Warszawa, Poland € 3130

Who Should Attend?

The course is designed for employees of mobile network operators, who need to understand the principles of signalling in mobile networks. In-depth view of selected topics is covered.

 

Course Scope

  1. Introduction to Signalling.
    • GSM and 3G architecture overview.
    • Node functions.
    • Protocols and their roles.
    • Interfaces in GSM/UMTS and protocols used.
  2. "Classical" signalling transport.
    • MTPL1 - L3.
    • SCCP (addressing, routing).
  3. Call control protocols.
    • ISUP.
    • BICC.
    • H.248 (MeGaCo).
  4. ATM bearer control.
    • ATM/AAL2/AAL5 overview.
    • Q.2630.x (for ALCAP).
  5. SIGTRAN signalling transport.
    • TCP/IP shortest-possible summary.
    • SCTP protocol - features and procedures.
    • Architecture and application of M2UA, M2PA, M3UA, SUA.
    • M2UA, M2PA, SUA/ISUA overview.
    • M3UA in details.
  6. IP bearer control.
    • IPBCP.
    • SDP.
  7. Mobile services.
    • TCAP summary.
    • MAP protocol: interfaces and messages.
  8. Traffic cases from MAP perpective.
    • Attach/authentication.
    • Call setup.
    • Inter-MSC handover.
    • Intra-MSC HO.
    • Handover between 2G3G.
  9. Intelligent Network architecture and INAP summary.
    • CAMEL standardisation and call models.
    • RAN/MS signalling.
    • DTAP.
    • BSSAP.
    • RANAP.
  10. UMTS services (selection).
    • IMS system.
    • SIP protocol overview.
  11. VoIP usage in mobile networks.
    • Architecture.
    • Call setup procedures.

Course Objectives

This extensive five-day training provides a unique overview of signalling protocols that dominate in the architecture of contemporary mobile networks. Presented in a easy to follow and logical order this course discusses concepts ranging from basic Signalling System No 7 protocols with the focus on specific user parts through signalling transport in ATM and IP infrastructure, including SIGTRAN, to specialised protocols used in setting up bearers for multi-rate applications. Supplemented with a series of challenging exercises based on real network scenarios this training offers a great occasion to obtain a in-depth understanding of signalling concepts.

 

Pre-requisites

The participants are required to be familiar with overview of mobile networks and their services. Any knowledge of transfer technologies such as TDM, ATM and IP is beneficial.

 

Training Structure

Five days training divided into logical sessions.

 

Methodology

Instructor led training.
Next Generation Network 27-30 August 4 days Warszawa, Poland € 2780

Who Should Attend
The 4-day NGN-Next Generation Network training course is developed for telecom professionals working with project and product management, hardware and software development, system engineering, testing and verification, network planning and operations engineering.

Course Scope

  1. NGN Concept & Architecture introduction.
    • IMS introduction. Network & services evolution brought by IMS.
    • New network elements.
  2. Protocols in Core Network:
    • SIGTRAN - SS7 over IP, introduction, architecture, basic informations about network dimensioning.
      • SCTP - Stream Control Transport Protocol.
      • M3UA - MTP3 User Adaptation Layer.
      • SUA - SCCP User Adaptation Layer.
      • Brief overview of other US’a: M2UA - MTP2 User Adaptation Layer & M2PA - MTP2 User Peer2Peer.
    • H.248 MEGACO Protocol. Interworking between MG and MGCF.
    • BICC - Bearer Independent Call Control Protocol.
      • Includes also description of IPBCP, APM, SDP.
    • SIP - Session Initiation Protocols.SIP main architecture,
      • SIP components (servers and clients) and their functions: SIP user agents (AU client and server),
      • SIP servers: proxy (statefull and stateless), redirect, registrar,
      • SIP location servers,
      • SIP gateways,
      • SIP message structure,
      • SIP requests and response codes,
      • SIP supporting IETF protocols (SAP, SDP),
      • SIP sessions: session setup, proxying and redirecting requests, address resolution, media negotiation via SDP.
      • SIP security,
      • General SIP message flow examples
    • SIP-I.

Course Objectives
Course participants will understand reason behind choosing IP as a bearer in future telecom networks. They will also get detailed knowledge on NGN architecture and protocols used, including Sigtran, SIP & Megaco.


Training Structure
Four day training divided into logical sessions.

Methodology
Instructor led training.
SEPTEMBER 2012 Dates Duration Location Fee* Booking
LTE/E-UTRAN Signalling 4-7 September 4 days Warszawa, Poland € 2780

Who Should Attend?
The course is intended for E-UTRAN protocol stack developers, experienced network engineers and network tuning staff and anyone with network experience, who needs deep technical knowledge on functionality of E-UTRAN.

Course Content 

  1. Introduction: EPS/LTE network structure, identity numbers, interfaces and protocol stacks, geographical network structure, OFDMA and SC-FDMA, interference avoidance, MIMO, channels, EPS bearers and QoS, MME in pool.
  2. Traffic Cases: EMM, ECM and RRC states, attach procedure, TA update, UE/network triggered service request, S1 release procedure, dedicated bearer activation, UE requested bearer resource allocation, handover, intersystem handover, Idle mode Signalling Reduction - ISR, Circuit Switched Fallback - CSFB, SMSoSGs.
  3. Security: user identity confidentiality, entity authentication, ciphering & integrity protection, key-change-on-the-fly, periodic local authentication, E-UTRAN - UTRAN/GERAN interworking including SRVCC.
  4. NAS Signalling:
    • EPS Mobility Management (EMM): coordination between EMM and GMM, coordination between EMM and MM, establishment of the NAS signalling connection, routing of initial NAS messages, release of the NAS signalling connection, GUTI reallocation, authentication, security mode control, identification, EMM information procedure, attach for EPS services, combined attach for EPS and non-EPS services, detach, normal and periodic TA updating, combined TA/LA updating, service request, extended service request, paging, transport of NAS messages, generic transport of NAS messages,
    • EPS Session Management (ESM): coordination between ESM and SM, ESM and EMM coordination for ISR, IP address allocation, address handling for ESM procedures, default EPS bearer context activation, dedicated EPS bearer context activation, EPS bearer context modification, EPS bearer context deactivation, UE requested PDN connectivity, UE requested PDN disconnect, UE requested bearer resource allocation, UE requested bearer resource modification, ESM information request procedure, notification procedure.
  5. Radio Resource Control (RRC): UE states and state transitions, signalling radio bearers, message format, system information, paging, connection establishment, reconfiguration, re-establishment and release, initial security activation, counter check, handover to E-UTRAN, mobility from E-UTRAN, Inter-RAT CCO to E-UTRAN, mobility from E-UTRA, measurements and event reporting, DL/UL upper layer protocols information transfer.
  6. Packet Data Convergence Protocol (PDCP): sequence control and duplicate detection, integrity protection, ciphering, data discard, status report, packet format.
  7. Radio Link Control (RLC): transparent, unacknowledged and acknowledged mode, error correction, concatenation, segmentation and reassembly of RLC SDUs, re-segmentation and reordering of RLC data PDUs, duplicate detection.
  8. Medium Access Control (MAC): contention based and non-contention based random access procedure, RNTI types, maintenance of time alignment, DL/UL-SCH data transfer, HARQ operation, TTI bundling, adaptive and non-adaptive retransmissions, multiplexing and assembly, logical channel prioritisation, scheduling request, buffer status reporting, power headroom reporting, discontinuous reception, PCH reception, semi-persistent scheduling, PDU formats and parameters, MAC control elements.
  9. Physical Layer:
    • Downlink: OFDM system model, modulation mapper, cyclic prefix length, subcarrier spacing, FFT size, sampling rate, spectrum allocation, radio frames, subframes and slots, resource grid, physical channel processing, scrambling, synchronisation and cell search, SCH channel, channel estimation, reference signals, PBCH channel, PDSCH channel, REG, PCFICH channel, PHICH channel, Walsh codes, PDCCH channel, PDCCH formats, DCI formats, resource allocation types, physical and virtual RBs, localised and distributed virtual RBs, PDCCH processing, multiple antenna techniques, spatial layers, transmission rank, codeword, precoding matrix, transmission modes and schemes, channel coding, link adaptation, (a)periodic CQI/PMI reporting, wideband / higher layer configured sub-band / UE selected sub-band feedback, measurements, measurement gaps, UE capabilities,
    • Uplink: SC-FDMA system model, localised and distributed transmission, spectrum allocation, radio frames, subframes and slots, resource grid, physical channels, demodulation and sounding reference signals, PUSCH channel, resource allocation, inter / intra subframe hopping, PUCCH channel, PUCCH resource allocations, PUCCH formats, PRACH channel, preamble formats, multiple antenna techniques, power control.
  10. Stream Control Transmission Protocol (SCTP): SCTP packet, chunk structure, security, multihoming, association establishment, transmission of data, cumulative and selective acknowledgement, retransmission, stream concept, sequence control, shutdown and abort procedures.
  11. GPRS Tunnelling Protocol - User Plane (GTP-U): tunneling, handling of sequence numbers, header format, path management messages.
  12. S1 Application Part (S1AP): SCTP as S1AP bearer, E-RAB setup/modification/release, NAS transport, initial context setup, context modification/release; intra LTE, inter RAT and SRVCC handover: signaling sequences, transparent containers, direct/indirect forwarding, resource allocation, handover notification, path switch, handover cancellation, eNB status transfer; paging; management procedures: reset, error indication, S1 setup, eNB/MME configuration update, overload; UE capability info indication, trace procedures, location reporting procedures.
  13. X2 Application Part (X2AP): SCTP as X2AP bearer; handover: signaling sequences, path switch, data forwarding, status transfer, UE context release, handover cancellation; load indication, error indication, X2 setup, reset, eNB configuration update, resource status reporting, mobility settings change, radio link failure indication, handover report.
  14. Idle mode: PLMN selection, cell selection, cell reselection.


Course Objectives
Signalling in E-UTRAN/LTE course focuses on signalling between EPS/LTE nodes within E-UTRAN. During the course all protocols and signalling procedures on all interfaces (i.e. Uu, X2 and S1) within E-UTRAN are presented in details. The course also describes overview of EPS architecture and system wide signalling procedures, including EPC - E-UTRAN interworking.

Pre-requisites
The participants should have attended LTE Technology course or should have the equivalent knowledge.

Training structure
Four days training divided into logical sessions.

Methodology
Lectures and theoretical exercises.
CS/PS Core Network Planning 10-13 September 4 days Warszawa, Poland € 2780

Who Should Attend?

This course is addressed to individuals responsible for planning, engineering, operating and maintaining 3G UMTS systems. Practical and theoretical knowledge would be valuable for both technical professionals and engineers.

Course Scope

  1. Traffic planning.
    • Traffic distribution for CS and PS services.
    • Traffic dispersion for CS and PS services.
  2. Network architecture
    • Overview of Rel 5 and onwards network architectures.
    • Network feature impacting general network architecture.
    • CS network architecture in classical and layered architecture.
    • PS network architecture design.
  3. Signalling network planning.
    • Overview of signaling concepts in Rel 5 and onwards systems.
    • Signaling traffic modelling.
    • Planning issues.
  4. Transport network planning.
    • Overview of contemporary transport alternatives (IPv4/IPv6, MPLS, ATM, Ethernet) and their network tologies.
    • Impact of specific solutions and tailored planing methodologies.
    • Traffic engineering in transport network.
    • QoS planning.
  5. Transmission system planning.
    • Transmission media types (leased line, dark fiber, optic fiber, radio links).
    • Overview of contemporary transmission system alternatives (PDH/SDH, DWDM, Ethernet).
    • Topologies of transmission systems and availablity aspects.
  6. Planning of transmission Introduction to network planning.
    • Overview of planning activities.
    • Planning methodologies and tools.
  7. Traffic modelling.
    • Fundamental definitons and terms.
    • Statistical, probabilistic and stochastic systems in traffic modelling.
    • Modelling for CS services.
    • Modelling for PS services.
  8. Interconnection planning.
    • CS domain.
    • PS domain.
  9. Security solutions.
    • Transport techniques.
    • IT enabling solutions.
  10. Synchronisation network planning.
    • Overview of synchronisation concepts.
    • Planning hints.
  11. Expansion and migration planning.
    • Expansion in the planing process.
    • Migration strategies.

Course Objectives

This course is designed to provide radio and transport network engineers with a basic knowledge of WCDMA radio network and the core network design.

Pre-requisites

Participants must have experience from 2G radio and transport network engineering. The WCDMA technology, IP and ATM basic knowledge is also required. Participants must have knowledge of WCDMA Air Interface, UTRAN and Core.

 

Training Structure

Four days training divided into logical sessions.


Methodology

Instructor led training.
IP in Mobile Networks 17-21 September 5 days Kraków, Poland € 3130

Who Should Attend?

This course is designed for technical staff of mobile networks' operators. It gives in-depth view on IP and related protocols so it will be beneficial to maintenance staff as well as network and service designers.

 

Course Content

  1. Technology overview.
    • Standardisation.
    • GSM/GPRS.
    • UMTS.
  2. Internet protocol.
    • IPv4 packet and addressing.
    • IPv6 new features and addressing.
    • QoS in IP.
  3. Main IP L4 protocols.
    • Internet Control Message Protocol.
    • Transmission Control Protocol.
    • User Datagram Protocol.
    • Stream Control Transmission Protocol.
  4. IP routing.
    • Routing principles.
    • Autonomous systems.
    • Routing Information Protocol.
    • Open Shortest Path First.
    • Border Gateway Protocol.
  5. Domain Name System.
    • Domain structure.
    • DNS resolution.
    • DNS in mobile networks.
  6. IP tunnelling.
    • IP Encapsulation in IP.
    • Generic Routing Encapsulation.
    • IPSec introduction.
    • Virtual IP for tunnelling.
    • GPRS Tunnelling Protocol.
  7. IP security.
    • Reasons for security in IP.
    • Firewall concepts.
    • Public Key Infrastructure.
    • IPSec.
    • DNSSec.
    • Transport Layer Security.
    • Mobile backbone perspective.
  8. Management of IP hosts and networks.
    • Point-to-Point Protocol.
    • Dynamic Host Configuration Protocol.
    • Remote Authentication Dial-In User Service.
    • DIAMETER.
    • Simple Network Management Protocol.
    • Telecommunication Management Network.
  9. Transmission technologies.
    • Ethernet.
    • WLAN.
    • ATM.
    • MPLS and GMPLS.
  10. IP services supporting protocols.
    • Real-time Transmission Protocol.
    • Hyper-Text Transmission Protocol.
    • Wireless Application Protocol.
    • Session Initiation Protocol.
  11. Mobile IP-based services.
    • Mobile vs IP QoS.
    • MMS Architecture.
    • SIGTRAN.
    • IP Multimedia Subsystem.
    • Mobile IP.

Course Objectives

This course presents Internet Protocol with underlying transmission technologies as well as higher level protocols and services. Extensive generic IP knowledge is covered and put into the perspective of mobile networks, in particular specific usage of IP-based services (such as .gprs domain or SIGTRAN) is included.

 

Pre-requisites

The participants are expected to have generic technical (telecommunication or computer science) background, and ability to understand technical topics. No specific knowledge is required, but familiarity with GSM or UMTS architecture and services would be beneficial.

 

Training Structure

Five days training divided into logical sessions.

 

Methodology

Instructor led training.
IMS/RCS Technology 24-25 September 2 days Kraków, Poland € 1730

Who Should Attend?
The course is intended for technical mobile network staff and their management who plan to or already work on introducing IMS/RCS services.

Course Scope

  1. Introduction.
    • IMS and RCS standardisation,
    • horizontally and vertically integrated networks,
    • RCS R1-R4 services.
  2. Architecture.
    • basic IMS architecture,
    • RCS R1-R4 architecture,
    • IPX architecture,
    • numbering and addressing,
    • ENUM in IMS,
    • DNS and ENUM in RCS/IPX.
  3. Access networks.
    • PS bearer services in GSM/GERAN,
    • UMTS/UTRAN,
    • LTE/E-UTRAN,
    • GAN,
    • Broadband Access,
    • QoS, Policy Control and Charging - PCC.
  4. Signalling procedures.
    • SIP and SDP overview,
    • SIP signalling bearer establishment,
    • media bearer establishment,
    • IMS discovery,
    • registration,
    • authentication with and without xSIM,
    • mobile-to-mobile call setup overview,
    • mobile-to-PSTN call setup overview,
    • multi-device environment and SIP forking.
  5. Address book and presence service.
    • enhanced address book,
    • network address book,
    • address book synchronisation in single and multi-device environment,
    • presence information sharing,
    • service availability/capability discovery,
    • GPS and SUPL as sources of positioning information,
    • signalling procedures examples.
  6. Messaging and content sharing.
    • legacy messaging enhancements,
    • instant messaging,
    • content sharing,
    • chat,
    • interworking between IMS/RCS messaging and legacy messaging,
    • messaging in multi-device environment,
    • signalling procedures examples.
  7. Telephony.
    • MMTel and VoLTE,
    • supplementary services available in IMS and in RCS R1 - R4,
    • telephony in multi-device environment,
    • signalling procedures examples.
  8. Auto configuration and provisioning.
    • RCS managed objects,
    • first time registration and client configuration provisioning,
    • re-registration,
    • OMA DM, OMA CP.

Course Objectives
For a long time, IP Multimedia Subsystem (IMS) was nothing more than just a revolutionary idea to move all existing teleservices, including telephony to the PS domain of the mobile network and to create a vast variety of brand new teleservices totally based on end-to-end IP connectivity. Today, thanks to GSMA Rich Communication Suite (RCS) initiative, there is a clear path and agreement on how to turn IMS into practice. RCS ensures that the same initial subset of IMS services will be introduced by all operators, infrastructure and terminal vendors and will work smoothly also in inter-operator scenarios. The course explains IMS architecture, addressing, signalling procedures and services paying a special attention to the solutions selected by GSMA RCS Releases 1 to 4 including details of inter-operator IPX procedures. Training also covers procedures that are not formally part of IMS, but are included in RCS (e.g. OMA DS, OMA DM, SUPL).

Pre-requisites
The participants should have a general technical knowledge about IP networks and packet bearer services in 3GPP mobile systems.

Duration
Two days training divided into logical sessions.

Methodology
Instructor led training.
eTOM as Business Process Framework 24-26 September 3 days Warszawa, Poland € 1730

Who Should Attend?

The training is targeted at business managers and analysts who want fast track up to speed with eTOM (enhanced Telecommunication Operations Model) – Business Process Framework from Telemanagement Forum (TMF) and get to know how to use it in real telecommunication environment.


Course Content

  1. Business Process Improvement Framework.
  2. What is enhanced Telecom Operations Model (eTOM) and why it was invented.
    • What is Telemanagement Forum (TMF)? What is Frameworx?
    • Why to develop Process Model?
    • Telco Challenges and reasons for eTOM.
    • What is eTOM?
    • Why to use eTOM?
    • How to use eTOM? – business examples.
  3. Understanding eTOM.
    • Business Modeling principles applied to eTOM.
    • eTOM Layers (groupings).
    • eTOM Levels - understanding process structure.
    • Process Blocks.
    • eTOM Artifacts available.
  4. eTOM case studies – applying eTOM artifacts in business.
    • Product introduction process.
  5. Basics of Business Process Mapping and Business Process Mapping Notation.
  6. eTOM case studies – applying eTOM artifacts in business.
    • Selling process (before order).
    • Ordering related examples.
    • Campaigns – standardizing with eTOM.
    • Network Assets Management.
    • Mapping real processes with eTOM - overview.
    • eTOM compliance meaning – examples.
    • Alternatively some other processes can be discussed if basic company-specific material is provided to the instructor earlier or if participants are prepared to perform that as group exercises.
  7. Use of eTOM in business process improvement – framework application.
  8. Beyond eTOM. Other Frameworx resources.
    • Where eTOM falls short?
    • How to enhance eTOM?
    • TAM (Telecommunication Application Map) as IT reference architecture – IT perspective and use of eTOM for system implementation.
    • TAM in Enterprise Architecture Process.
    • SID.
    • SID application challenges.
  9. How to apply eTOM in your company? Discussion.
  10. Course Summary and lessons learned.
  11. What are the next steps? Resources..

Course Objectives

The training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. On the end of the course participant should be able to understand eTOM building blocks, process management background behind it application and be able to use eTOM in process mapping and improvement in his company. The course gives also overview of other Frameworx building blocks, especially to application of TAM for IT architecture.


Pre-requisites

None, but the course assumes overall familiarity with Telco business.


Training Structure

Three day session.


Methodology

Instructor led training, presentation, workshops based on examples prepared by trainer, discussions on actual problems in participant’s companies.
LTE/IMS/UMTS/GSM User-Network Security 27-28 September 2 days Kraków, Poland € 1730

Who Should Attend
The course is intended for security engineers and developers of GSM/UMTS/LTE/IMS security functions and anyone who needs system-wide technical knowledge on 3GPP mobile network access security.


Course Scope

  1. GSM
    • user identity confidentiality:
      • identifying method,
      • IMSI, TMSI,
      • successful/unsuccessful TMSI reallocation,
      • IMSI/TMSI exchange at inter MSC location update,
      • identification by permanent identity,
    • authentication:
      • AuC/HLR and SIM structure,
      • parameters,
      • generation of Authentication Vectors - AVs,
      • procedure,
      • authentication during a malfunction of the network,
      • re-use of security related information in failure situations,
    • ciphering:
      • user data confidentiality,
      • signalling information element confidentiality,
      • ciphering method,
      • key setting,
      • starting of the ciphering processes,
      • Ciphering Key Sequence Number - CKSN,
      • support of A5 algorithms in MS,
      • negotiation of A5 algorithm,
      • handover,
    • equipment check:
      • composition of IMEI/IMEISV,
      • use of the EIR,
      • procedure,
    • subscription verification,
    • international roaming,
  2. GERAN based GPRS
    • user identity confidentiality,
    • P-TMSI,
    • P-TMSI signature,
    • authentication,
    • ciphering,
    • equipment check,
    • subscription verification,
    • authentication towards PDN,
    • international roaming,
  3. UMTS
    • user identity confidentiality,
    • entity authentication:
      • user authentication,
      • network authentication,
      • Authentication and Key Agreement - AKA,
      • AuC/HLR and (U)SIM structure,
      • parameters,
      • generation of Authentication Vectors - AVs,
      • Sequence Numbers - SQNs,
      • synchronisation failure,
      • re-synchronisation procedure,
      • reporting authentication failures,
    • ciphering:
      • cipher key and integrity key setting,
      • ciphering and integrity mode negotiation,
      • Key Set Identifier - KSI,
      • cipher key and integrity key lifetime,
      • security mode set-up procedure,
      • ciphering method,
    • signalling integrity:
      • integrity protection method,
      • successful / unsuccessful integrity check,
    • UMTS - GSM interworking:
      • UMTS subscriber connected to GERAN,
      • GSM subscribers connected to UTRAN,
      • UTRAN to GERAN CS handover,
      • GERAN to UTRAN CS handover,
      • UTRAN to GERAN PS system change,
      • GERAN to UTRAN PS change,
  4. LTE/EPS
    • user identity confidentiality:
      • identifying method,
      • GUTI,
      • successful / unsuccessful GUTI reallocation,
      • IMSI/GUTI exchange at inter MME location update,
      • identification by permanent identity,
    • authentication:
      • user authentication,
      • network authentication,
      • Authentication and Key Agreement - AKA,
      • HSS and USIM structure,
      • USIM R99, USIM R8,
      • EPS and UMTS security context conflict with USIM R99 - R7,
      • parameters,
      • generation of Authentication Vectors - AVs,
      • Sequence Numbers - SQNs,
      • synchronisation failure,
      • re-synchronisation procedure,
      • reporting authentication failures,
      • EPS key hierarchy,
      • key distribution,
    • ciphering:
      • cipher key and integrity key setting,
      • ciphering and integrity mode negotiation for NAS and AS,
      • Key Set Identifier - KSI,
      • cipher key and integrity key lifetime,
      • security mode set-up procedure,
      • ciphering method,
      • key handling in intra-eNB/X2/S1 handover,
      • horizontal and vertical key derivation,
      • key-change-on-the-fly,
      • periodic local authentication,
    • signalling integrity,
    • E-UTRAN - UTRAN interworking:
      • idle mode mobility from E-UTRAN to UTRAN,
      • mapping of EPS security context to UMTS security context,
      • idle mode mobility from UTRAN to E-UTRAN,
      • handover from E-UTRAN to UTRAN,
      • handover from UTRAN to E-UTRAN,
      • AKA at IRAT-mobility to E-UTRAN,
    • E-UTRAN - GERAN interworking:
      • idle mode mobility from E-UTRAN to GERAN,
      • idle mode mobility from GERAN to E UTRAN,
      • handover from E-UTRAN to GERAN,
      • handover from GERAN to E UTRAN,
    • SRVCC from E-UTRAN to CS UTRAN/GERAN,
  5. IMS
    • authentication:
      • user authentication,
      • network authentication,
      • ISIM,
      • parameters,
      • IMS AKA and UMTS AKA,
      • procedure,
      • user/network authentication failure,
      • synchronisation failure,
      • ISIM and USIM security functions sharing,
    • signalling ciphering and integrity protection:
      • SIP and ESP,
      • security association set-up,
    • subscription verification,
    • international roaming,
  6. Network Domain Security overview (MAPsec, TCAPsec, IPsec).

Course Objectives
This training concentrates on the user-network security procedures, security key sets generation, key handling and security interworking between LTE/EPS, UMTS, GSM/GPRS and IMS.
The course does not cover cryptological analysis of the EPS security algorithms, fraud detection methods, possible attack scenarios nor security of the EPS internal network interfaces.


Pre-requisites
The participants should have attended the EPS/LTE Technology course or should have the general technical knowledge concerning any public digital mobile telecommunication system e.g. GSM/GPRS, UMTS, EPS, D-AMPS, cdmaOne, cdma2000.


Training Structure
Two days training divided into logical parts.

Methodology
Instructor led training.
OCTOBER 2012 Dates Duration Location Fee* Booking
UMTS Core Network Signalling 1-5 October 5 days Kraków, Poland € 3130

Who Should Attend?

The course is intended for those who require in-depth knowledge of UMTS signalling.

 

Course Content

  1. Overview of network and procedures.
    • GSM Circuit Switched service.
    • GSM Packet Switched services.
    • Network organisation.
    • GSM end used.
    • Mobile network functions.
    • Common databases.
    • Circuit Switched Subsystem nodes.
    • Packet Switched Subsystem nodes.
    • GERAN nodes.
    • GSM CS interfaces.
    • PS service interfaces.
    • MSC server and Media Gateway.
    • 3G architecture from R5.
    • IMS architecture.
    • IMS - interworking.
    • Pre-paid solutions.
    • GSM CS registration.
    • GPRS attach.
    • CALL.
    • PDP Context activation.
    • SMS.
    • International roaming.
    • Handover.
    • Call forwarding.
    • Push-to-talk over Cellular.
    • Protocols.
  2. IP-based signalling protocols.
    • Shortest possible IP overview.
    • Access Point Name.
    • GPRS domain - .gprs 
    • GPRS Roaming eXchange.
    • Session management.
    • Secondary PDP Context.
    • GPRS Tunnelling Protocol.
    • GTP-C functions.
    • GTPS Tunnelling capabilities.
    • GTP header.
    • QoS in PS service.
    • GTP tunnel setup case.
    • GTP'.
    • User IP address assignment.
    • IMS session with policy control.
    • DIAMETER Base Protocol.
    • Gx, Gy and Gz interfaces.
    • Session Initiation Protocol.
    • Session Description Protocol.
    • SIP - Multimedia Session Set-up.
    • P-CSCF Discovery.
    • IMS Registration.
    • IMS Session Setup - MO.
  3. SS7 principles and SCCP.
    • SS7 protocol stack.
    • SS7 key concepts.
    • SS7 signalling modes.
    • Classical and broadband transport.
    • MTPL3 signalling network.
    • SCCP basics and routing.
    • SCCP Functional structure.
    • SCCP connection oriented.
    • SCCP message parameters.
    • SCCP address component.
    • Global Title translation - routing.
    • CL service.
    • SCCP examples.
  4. SS7 mobile services.
    • TCAP.
    • TCAP structure.
    • TCAP messages and IE's.
    • TCAP information element and tag.
    • TCAP message exchange.
    • Mobile Application Part.
    • MAP - context and coding.
    • General MAP structure.
    • MAP examples: Location Updating.
    • MAP examples - HLR and EIR.
    • MAP examples - call.
    • MAP examples - handover.
    • MAP examples - SMS.
    • MAP messages per interface.
    • Mobile IN architecture.
    • IN services.
    • CAMEL.
    • CAMEL CS examples.
    • PDP Context with CAMEL.
  5. SS7 call and bearer control.
    • Call and bearer control protocols.
    • ISDN User Part.
    • ISUP messages.
    • Bearer Independent Call Control.
    • BICC serving node.
    • BICC features and IE's.
    • H.248/MEGACO introduction.
    • Media Gateway connection model.
    • Command and parameters.
    • Packages and profiles.
    • Bearer control protocols.
    • Position of ALCAP in UTRAN.
    • Transport for UTRAN signalling.
    • Shortest possible ATM overview.
    • Q.2630 architecture.
    • Signalling Transport Converter.
    • Q.2630 messages.
    • Signalling Association Identifiers.
    • Q.2630 addressing parameters.
    • Generic bearer setup.
    • Q.2630 example.
  6. SS7 classical transport.
    • Classical and broadband transport.
    • Layered structure of MTP.
    • MPT 1 - Signalling Data Link.
    • High Speed Signalling Link.
    • MTP L2 - Signal Unit Types.
    • MTPL2 - FLag.
    • Service Information Fields.
    • MTP L2 - Status Field.
    • MPTL2 - Signalling Link Functions.
    • Error correction.
    • MTP L3 functions. 
    • MTP3 - Routing Labels.
    • MTP L3 - Routing Tables.
    • MTP3 - Load sharing.
  7. SIGTRAN.
    • Stream Transmission Control Protocol.
    • SCTP packet.
    • SCTP chunk.
    • SCTP DATA chunk.
    • SCTP association setup.
    • Selective acknowledgement.
    • SIGTRAN.
    • M2UA.
    • M2PA.
    • M3 User Adaptation - M3UA.
    • SUA.
  8. RAN signalling
    • RANAP.
    • RANAP in mobile network.
    • Elementary procedures.
    • RANAP messages.
    • RANAP scenarios.

Course Objectives

Five days UMTS Core Network Signalling advanced course focuses on the architecture and functions of the protocols used on the different interfaces in a UMTS network. Each of the protocols is illustrated with example traces.

 

Pre-requisites

The participants should have attended the UMTS Technology course for better understanding or have the equivalent knowledge on the subject.

 

Training Structure

Five days training divided into logical sessions.

 

Methodology

Instructor led training. Theory and signalling traces analysis with WireShark.
UMTS RAN Signalling 8-12 October 5 days Kraków, Poland € 3130

Who Should Attend?

The course is designed for employees of telecom operators, who need to gain knowledge on signalling in UMTS Air Interface and Radio Access Network.

 

Course Scope

  1. UMTS Radio Introduction.
    • What is it all about?
    • Radio Access Evolution.
    • UMTS Network Architecture.
    • UTRAN Architecture.
    • Radio Access Methods: FDMA,TDMA,CDMA.
    • WCDMA Transmitter
      • Spreading,
      • Channelization,
      • Scrambling.
    • Power Control and Handover.
    • Transport and Logical Channels.
    • Radio Interface Protocols Structure.
    • UTRAN Protocols Introduction.
  2. Radio Interface Protocols: RRC, RLC, MAC.
    • Radio Resource Control (RRC).
      • Interactions between protocols,
      • Protocol termination,
      • Model of RRC,
      • RRC States,
      • RRC Procedures,
      • RRC Connection Management,
      • Radio Bearer Control,
      • Measurement,
      • RRC Connection Mobility.
    • Radio Link Control (RLC).
      • Services,
      • Functions,
      • Transparent Mode,
      • Unacknowledged Mode,
      • Acknowledged Mode,
      • PDUs Formats.
    • Medium Access Control (MAC).
      • Functions,
      • Transport Format,
      • MAC Architecture,
      • PDU Format.
  3. UTRAN Protocols: NBAP, RNSAP, RANAP.
    • UTRAN Architecture.
    • Radio Network Signalling Protocols.
    • UTRAN Interface Protocol Layers
      • Node-B Application Part (NBAP),
      • Iub Interface Protocol Structure,
      • NBAP Functions and Procedures.
    • Radio Network Subsystem Application Part (RNSAP).
      • Iur Interface Protocol Structure,
      • RNSAP Functions and Procedures.
    • Radio Access Network Application Part (RANAP).
      • Iu Interface Protocol Architecture,
      • RANAP Procedures.

Course Objectives

UMTS RAN Signalling advanced course focuses on explanation of all main procedures and their importance for effectiveness and quality of specific telecommunication services.

 

Pre-requisites

Basic knowledge on UMTS and its air interface would be helpful.

 

Training Structure

Five days training divided into logical sessions.

 

Methodology

Instructor led training. Theory, procedures, logs.
SS7 in GSM 16-19 October 4 days Warszawa, Poland € 2780

Who Should Attend?

This is an advanced signalling course intended for network engineers, network planning and tuning staff and anyone with network experience, who needs deep technical knowledge on SS7.

 

Course Scope

  1. GSM architecture and air interface.
  2. Traffic Cases (radio connection establishment, location update, IMSI detach, mobile originating and mobile terminating call set-up, handover).
  3. Signalling System No. 7 (protocol stack).
  4. MTP - Message Transfer Part (MTP 1, MTP 2, MTP 3, HSSL).
  5. ISUP - ISDN User Part.
  6. SCCP - Signalling Connection Control Part.
  7. BSSAP - Base Station System Application Part (BSSMAP, DTAP).
  8. TCAP - Transaction Capabilities Application Part.
  9. MAP - Mobile Application Part.

Course Objectives

Signalling in GSM course focuses on signalling between GSM nodes. During the course all protocols and signalling procedures on all interfaces within Base Station System are presented in details. The organisation of channels of air interface and cell parameters is also widely covered in the course. The course also describes signalling within Switching System (SS No. 7) and presents co-operation between SS and BSS during procedures like call set-up and location update.

 

Pre-requisites

There are no prerequsities however basic knowledge on GSM would be beneficial.

 

Training Structure

Four days training divided into logical sessions.

 

Methodology

Instructor led training.
Business Key Performance Indicators 16-17 October 2 days Warszawa, Poland € 1730

Who Should Attend?

Members of Customer Care, Controlling or other departments, responsible for valuation calculating efficiency of business processes. Middle level management willing to understand various aspects of KPIs. Support team members monitoring quality of service in various units of the Company.


Course Scope

  1. KPI definition & overview.
    • Role of KPI in organization.
    • Simple KPI.
    • One vs two- side KPIs.
    • Multi-component KPIs.
    • Aggregated KPIs.
    • KPI frequencies.
  2. Standard KPIs and their variations.
    • Customer care KPIs (service level).
    • IT Department KPIs (e.g. system availability).
    • Technical Department KPIs (Network failure rate).
    • Financial KPI (bad debts, DSO).
    • Marketing KPI (e.g. churn, market penetration).
    • Sales KPI (e.g. Sales Acquisition Cost).
  3. KPI managed organization.
    • KPI delegation on lower organizational level.
    • Processes oriented for KPI measurement.
    • System requirement for KPI management.
    • Relation between KPI and bonuses.
    • SLA (Service Level Agreement) between units.
  4. Reporting of KPI.
    • Data availability and data collection.
    • Communication aspects with operational units.
    • Generating of reports.
    • Approximate vs. exact KPIs.
    • Change requests processing and management.
    • Single vs. multiple data sources.
    • Reporting unit position in organization.
    • Single employ KPI reporting.
    • Daily, weekly and monthly KPI.
    • KPI dashboard.
  5. Setting the KPI =  Proper definition of KPI.
    • Collection of historical data.
    • Process modelling and setting.
    • Common keys identification.
    • Exceptions handling.
  6. Benchmarks.
    • Setting up proper expected values.
    • Desired values vs. available values of KPI.
    • Comparison between other companies.
    • Market knowledge about expected values of KPI.
    • Telco-groups KPI.
  7. Other aspects.
    • Combined and aggregated KPI – positive and negative aspects.
    • KPI reporting vs. system flexibility.
    • Internal fraud avoidance.
    • Improper usage of KPIs.

Course Objectives

To introduce the philosophy and practice of the management based on Key Performance Indicators. Common Telco KPI are described, and practical aspects of its setting, monitoring and modifications are discussed. Case studies of proper KPI implementation are presented.


Pre-requisites

No specific prerequisites are required, but experience in one of the following areas would be helpful:

  • Practice in large business units reporting.
  • Support function to operations.
  • Processes design and implementation.
  • Budgeting, controlling etc.

Training Structure

Two days training divided into logical sessions.


Methodology

Instructor led training.
Business Process Management 18-19 October 2 days Warszawa, Poland € 1730

Who Should Attend?

The training is designed for management representatives, especially who carry matrix responsibility for processes, business analysts and companies who want to start Business Process Management program, company transformation or improve existing program.  The course is particularly beneficial for companies after mergers/acquisition, Greenfield operators or Telco facing restructuring.


Course Scope

  1. What is Business Process and why to manage it?
    • Business Process in Company.
    • Strategy and Business Processes.
    • Managing Performance Layers – Cascading Business Objectives.
    • Why to manage Business Processes?
  2. Understanding Business Processes.
    • Process Definition
    • eTOM (enhanced Telecom Operations Model – Telemanagement Forum Business Process Framework) application
    • Mapping Business Process
    • Business Process Mapping examples
    • Performance Management.
  3. Understanding Business Process – a Telco case studies.
    • Mapping Business Process:
      • Example of customer care process.
      • Example of cross-sell process.
      • Example of New Product Development.
    • What does the analysis tell us?
    • Link with strategy.
    • Defining Performance Measures.
  4. Establishing and maintaining Business Process Framework.
    • How to establish Business Process Management (BPM) in the company.
    • Where and how to start – interactive discussion.
    • Software support for BPM.
    • Maintaining Business Processes.
    • Key Success Factors.
  5. Some of BPM challenges.
    • Business Processes and IT.
    • Why BPM dies?
    • Business Processes and Organization Structure.
    • How to derive value from BPM?
    • eTOM (enhanced Telecom Operations Map) – to use or not to use?
    • What next?

Course Objectives

The course gives background to Business Process Management (BPM) from the Telco perspective.  It concentrates on practice of defining and managing business processes and usage of BPM to improve company results.  The course walks participant through the process analysis, establishing process management and requirements for sustainable BPM.


Pre-requisites

Managerial and Telco background is beneficial.  The course assumes basic familiarity with eTOM (enhanced Telecom Operations Map - Telemanagement Forum Business Process Framework), if not the eTOM Introduction Training is recommended to fully appreciate all topics.


Training Structure

Two day session divided into logical components.


Methodology

Instructor lead course. Presentation, facilitated discussion.
IMS Services & Protocols 23-26 October 4 days Warszawa, Poland € 2780

Who Should Attend?

The course is intended to anyone who needs to broaden knowledge about role of the SIP in Multimedia over IP Systems.


Course Scope

  1. IMS Concept & Architecture introduction.
    • IMS introduction.
    • Network & services evolution brought by IMS.
    • Deployment outlook.
  2. IMS, technical aspects.
    • IMS standardisation.
    • IMS architecture & functional elements.
    • IMS identities.
    • Charging aspects in IMS.
    • IMS interfaces & signalling protocols.
  3. IMS services – introduction & technical implementation.
    • Presence.
    • Group management.
    • Push To Talk.
    • Messaging.
  4. SIP Fundamentals.
    • SIP main architecture.
    • SIP components (servers and clients) and their functions: SIP user agents (AU client and server).
    • SIP servers: proxy (statefull and stateless), redirect, registrar.
    • SIP location servers.
    • SIP gateways.
    • SIP message structure.
    • SIP requests and response codes.
    • SIP supporting IETF protocols (SAP, SDP).
    • SIP sessions: session setup, proxying and redirecting requests, address resolution, media negotiation via SDP.
    • SIP security.
    • General SIP message flow examples.
  5. Diameter.
    • Diameter architecture.
    • Cx, Dx, Dh, Sh, Rf Interfaces details.
  6. IMS procedures over SIP & Diameter.
    • Registration (initial registration, re-registration, deregistration).
    • IMS –to-IMS Call.
    • Non-IMS – to IMS call.
    • IMS to non-IMS call.
  7. Q&A, open discussion.

Course Objectives

This technical, 4-days long IMS training seminar provides a deep knowledge on IMS architecture, services and protocols used,  SIP in particular. It is recommended for the technical staff with basic knowledge of wired and wireless telecommunications systems.

Pre-requisites

There are no prerequisites to attend the course, but basic knowledge about IP would be beneficial.


Training Structure

Four days training divided into logical sessions.


Methodology

Instructor led training.
Data Mining Techniques 29 Oct - 1 Nov 4 days Warszawa, Poland € 2780

Who Should Attend?

People from Marketing, IT, Business intelligence units responsible for reporting, analyses and business intelligence. Managers in various processes considering process improvement (time, efficiency, costs) via advanced data processing techniques.


Course Scope

  1. Data mining overview.
    • Role of KPI in organization.
  2. Data Mining applications within the Telco company.
    • Call center traffic management.
      - Traffic analysis.
      - Traffic forecasting.
      - Key traffic factor identification.
      - Peaks handling.
    • Segmentation.
      - Idea of segmentation.
      - Methods of segmentation.
      - Optimization of segments.
      - Typical segments in Telco.
      - Estimating the effects of segmentation.
      - Segmentation implementation and maintenance.
    • Customer Migration (Churn) and churn prevention.
      - Churn classification.
      - Identification of most churn-risky customers.
      - Action / no action decision.
      - Anti-churn offer calculation.
      - Measurement of anti-churn campaigns.
    • Cross-selling + up selling.
      - Target groups identification.
      - Target groups preparation.
      - Exclusions managements.
      - New products selling.
      - Sells efficiency improvement.
    • Credit scoring and collection process improvement.
      - Entry scoring techniques.
      - Scoring as a part of decision tool.
      - Credit control optimization.
      - Collection segmentation.
      - Credit control and collection strategies improvement.
      - Monitoring the effects of strategy modifications.
    • Staff optimization.
      - Staff efficiency monitoring.
      - Tasks transfer for cost and efficiency improvement.
      - Forms of employment management.
      - Rotation reduction.
      - Trainings optimization.
    • Processes optimization.
      - As- is process visualization.
      - Process description by numbers.
      - Identification of critical elements of process.
      - Possible places of improvement.
      - To-be process design and numbers evaluation.
      - To-be process  implementation.
    • Cost optimization.
      - Assigning costs to employees, units and processes.
      - Profit and loses analysis.
      - Profit centers and cost centers identification.
      - Cost optimization vs. company strategy.
      - Segmentation and segment based approach to cost optimization.
  3. Simple and Advances Data Mining techniques.
    • Data preparation.
    • Aggregates + Reports +MsOffice.
    • Typical out-layers in Telco data.
    • Correlations.
    • Decision Trees.
    • Artificial intelligence.

Course Objectives

To present an overview of various data operation techniques applied to main cost and profit generating processes: churn reduction, up- and cross- selling, entry scoring, collection process, Call Centre optimization, market segmentation, processes measuring and improvement. Data accusation techniques and methodology is described. Practical examples from Telco business are shown. The course is supplemented by the overview of the advanced mathematical data mining techniques.


Pre-requisites

No specific prerequisites are required, but experience in one of the following areas would be helpful:

  • Data manipulation.
  • Business analyses.
  • Reporting and programming.
  • Business intelligence.

Training Structure

Four days training divided into logical sessions.


Methodology

Instructor led training.
NOVEMBER 2012 Dates Duration Location Fee* Booking
HSPA+ Technology 1-2 November 2 days Warszawa, Poland € 1730

Who should attend?
The course is intended for anyone, who needs detailed technical information on radio transmission based on WCDMA HSDPA/HSUPA.

Course Content

  1. Introduction:
    • Packet data access in R99.
    • HSDPA characteristics.
    • HSUPA characteristics.
  2. Architecture and protocols:
    • Radio resource management.
    • Protocol architecture.
    • Impact on UTRAN interfaces.
    • Protocol states.
  3. HSDPA channels:
    • High Speed – Downlink Shared Channel (HS-DSCH).
    • High speed – Physical Downlink Shared Channel (HS-PDSCH).
    • High Speed – Shared Control Channel (HS-SCCH).
    • High Speed – Dedicated Physical Control Channel (HS-DPCCH).
    • Associated PDCHs.
    • Fractional DPCH (F-DPCH).
  4. HSDPA operation:
    • Link adaptation.
    • HS-DSCH coding and HARQ.
    • Serving HS-DSCH cell change.
    • Measurements.
    • Compressed mode.
    • Terminal capabilities.
  5. HSUPA channels:
    • Enhanced – Dedicated Channel E-DCH.
    • Enhanced – Dedicated Physical Data Channel (E-DPDCH).
    • Enhanced – Dedicated Physical Control Channel (E-DPCCH).
    • E-DCH HARQ Indicator Channel (E-HICH).
    • E-DCH Relative Grant Channel (E-RGCH).
    • E-DCH Access Grant Channel (E-AGCH).
  6. HSUPA operation:
    • E-DCH channel coding.
    • HARQ.
    • two TTI lengths.
    • Measurements.
    • MAC-es and MAC-e.
    • E-TFC selection.
    • HSUPA scheduling.
    • Serving E-DCH cell change.
    • Compressed mode.
    • Terminal capabilities.
  7. HSPA+.
    • Multi-antenna transmission: Multiple Input Multiple Output (MIMO).
    • Higher Order Modulation (64 QAM DL, 16 QAM UL).
    • Continuous Packet Connectivity (CPC).
    • Enhanced FACH.
    • Enhanced RACH.
    • Fast Dormancy.
    • HSPA voice support (VoIP over HSPA, CS Voice over HSPA).
    • Flatter architecture.
    • Integrated RNC/Node B.
    • HSPA Multicarrier Operation.
    • Terminal capabilities.

Course Objectives
HSDPA (High Speed Downlink Packet Access) and HSUPA (High Speed Uplink Packet Access) are the next big steps in upgrading WCDMA/UMTS networks. These two new radio capabilities enable a new set of packet-based services to go wireless in an efficient way. This training concentrates on the differences that HSDPA/HSUPA has brought to WCDMA radio access. The detailed information about WCDMA radio can be obtained from other courses.


Pre-requisites
The participants should have attended one of the following courses:

or they should have the equivalent knowledge about WCDMA/UMTS on intermediate level.

Training Structure
Two days training divided into logical sessions.

Methodology
Instructor led training.
SS7 over IP – SIGTRAN 5-6 November 2 days Warszawa, Poland € 1730

Who Should Attend?

The course is intended for network engineers and anyone who needs technical knowledge on functionality of SIGTRAN and possibilities of SS7 messages transmission over IP network.

 

Course Scope

  1. Introduction:
    • IP networks,
    • SS7 – Signalling System No. 7.
  2. SCTP – Stream Control Transmission Protocol
    • packets, association establishment, multi-homing, data transmission, data streams, sequence control, ordered and unordered delivery, association shut down and abort procedures.
  3. SCTP – exercise - analysis of the printout from the protocol analyser.
  4. SCTP Adaptation Layers
    • IUA – ISDN User Adaptation,
    • V5UA – V5.2 User Adaptation,
    • M2UA – MTP2 User Adaptation Layer,
    • M2PA – MTP2-User Peer-to-Peer Adaptation,
    • M3UA – MTP3-User Adaptation Layer,
    • SUA – SCCP-User Adaptation Layer.
  5. MTP3 User Adaptation Layer
    • M3UA - system architecture, services offered by M3UA, protocol stack, data structure, routing, M3UA messages and control procedures.
  6. M3UA – exercise
    • analysis of the printout from the protocol analyser.
  7. SCCP User Adaptation Layer – SUA (optional)
    • services provided by the SUA layer, protocol stack, routing and address translation, protocol elements, messages and procedures.
  8. ISDN Q.921 - User Adaptation Layer – IUA (optional)
    • services provided by the IUA layer, protocol stack, protocol elements, messages and procedures.
  9. SIGTRAN – Practical Issues
    • redundancy on M3UA, SCTP, IP, LAN, migration from legacy SS7 towards SIGTRAN.

Course Objectives

SS7 over IP (SIGTRAN) course gives a detailed description of the structure and functions of the SIGTRAN that can be used to carry SS7 messages over the IP connection. During the course all SIGTRAN protocols are discussed. However the stress is put on two of them: SCTP and M3UA, as the first is mandatory for any SIGTRAN system and the second is chosen by major GSM/UMTS equipment vendors to be implemented in their products.

 

Pre-requisites

The participants should have basic knowledge about SS7 and IP.

 

Training Structure

Two days training divided into logical sessions.

 

Methodology

Instructor led training. Traces analysis. Theoretical exercises.
VoIP Technology 6-10 November 4 days Warszawa, Poland € 1730

Who Should Attend?

The course is intended to anyone who needs to broaden knowledge about VoIP technology. This 3-days long session gives deep understanding and practical knowledge of VoIP technology.


Course Scope

  1. VoIP Background.
    • Why VoIP – benefits and problems,
    • Circuit versus packet switching for real-time services,
    • Voice services quality and measurement standards (MOS, etc.),
    • Real-time services in ATM, Frame Relay and IP networks (RTP/RTCP),
    • Voice compression (linear prediction, G.72x codecs) and packetization,
    • VoIP signaling overview (call control, media negotiations, mobility management),
    • VoIP standards evolution,
    • H.32x standards overview,
    • H.248 overview,
    • SIP overview: history, standard evolution.
  2. H.323 fundamentals.
    • H.323 protocol family overview,
    • H.323 architecture; functional entities description,
    • H.323 call stages,
    • H.225 RAS (Registration, Admission, Status),
    • H.225 CC (Call Controll),
    • H.245 Control Protocol for Multimedia decription.
  3. SIP fundamentals.
    • SIP main architecture,
    • SIP components (servers and clients) and their functions: SIP user agents (AU client and server),
    • SIP servers: proxy (statefull and stateless), redirect, registrar,
    • SIP location servers,
    • SIP gateways,
    • SIP message structure,
    • SIP requests and response codes,
    • SIP supporting IETF protocols (SAP, SDP),
    • SIP sessions: session setup, proxying and redirecting requests, address resolution, media negotiation via SDP,
    • SIP security,
    • General SIP message flow examples.
  4. Transport protocols in VoIP networks.
    • IP4 vs. IP6,
    • RTP & RTCP protocols,
    • Secured media transport – SRTP protocol,
    • Media streaming – RTSP protocol,
  5. Voice coding aspects.
    • Basic information about speech; narrowband coding,
    • Speech codecs; basic facts, speech compression,
    • PCM, ADPCM, CELP codecs. Key differentiators for codecs used in VoIP.
  6. Quality of Service in VoIP
    • Quality of voice and quality of service expectations,
    • Media quality; key facts
    • Speech QoS – sources of network impairments,
    • QoS measure: MOS. PESQ model, E model
    • QoS testing methods.

Course Objectives

To understand new VoIP technology, architectures used to offer services based on VoIP and problems coming from deploying of real-time service on packet network.


Pre-requisites

There are no prerequisites to attend the course, but basic knowledge about IP would be beneficial.


Training Structure

Four days training divided into logical sessions.


Methodology

Instructor led training.
Telecom Project Management Fundamentals 14-16 November 3 days Warszawa, Poland € 2410

Who should attend?

Telecommunications Operators, Vendors and Telecom Service Providers. The course is oriented at the whole spectrum of staff who deals with Project Management, both Executives responsible for project’s start-ups and realization (Members of the Boards of Directors and Project Steering Committees) as well as Project Managers and Network Roll-out team members performing separate parts of the whole project cycle.


Expected Results

The participants will gain comprehensive knowledge about Telecommunication Project Management:

  1. Introductory issues: project definition, targets, resource pooling and deployment,
  2. Detailed planning steps and related exercises,
  3. Implementation together with supporting methodologies and tools,
  4. Relevant project logistics and advanced logistical management systems,
  5. Detailed knowledge on effective planning, implementing, monitoring, quality control and closing telecom projects.

Training Objectives

The following general objectives were set for this course:

  1. Introduction to and familiarization with TPM specifics,
  2. Learning how to plan projects in a professional manner,
  3. Couching implementation exercises aimed at effectiveness,
  4. Gaining professional knowledge of modern internationally recognized methodologies and related issues,
  5. Systematization of methodological approach to PM,
  6. Exchanging knowledge and experience with trainers, the PM pragmatists.

Training Programme

Telecom Project Management Training intends to provide the participants with a quick reference guide to the fundamentals and concepts of managing telecommunication projects. In other words, it covers the fundamentals of project management as practiced specifically in the telecom environment. These fundamentals include the roles and responsibilities of the project manager and the project team members across the Telecom Project life cycle. They also consist of how to define and develop a project plan, define long and short-term objectives, resources plan as well as the basics of how to manage and monitor project performance against a project assumptions and how to close out a project effectively.

The headlines of the main training sessions:

  1. Introduction to the course: Project Definition (the project, specifics, objectives, resources, work distribution),
  2. Planning the Project: work sequence, action plan, process flows, resources, risk & assumptions,
  3. Implementation: monitoring, change management, effectiveness, examples and practical cases,
  4. Methodology: most often used methodologies, supporting tools and instruments,
  5. Advantages of methodical Project Management.

This training follows the Project Management Institute's Project Management Body of Knowledge (PMBOK) material.


Pre-requisites

The comprehensiveness of training content allows for attending it by both experienced staff in PM as well as by personnel who just start their activities in the field. The course does not set any specific requirements in order to attend. However, the participants should have at lease general knowledge about telecommunication industry. The knowledge of TPM and former experience is encouraged but not necessarily to benefit from the course due to its complexity. Not experienced staff will gain a solid introduction to the subject while higher professionals will significantly upgrade relevant skill and will make their knowledge well systematized enabling them for better effectiveness in operation.


Training Structure

Three days training divided into logical sessions.


Methodology

Lectures & presentations, moderated discussions.
IP in Mobile Networks 19-23 November 5 days Kraków, Poland € 3130

Who Should Attend?

This course is designed for technical staff of mobile networks' operators. It gives in-depth view on IP and related protocols so it will be beneficial to maintenance staff as well as network and service designers.

 

Course Content

  1. Technology overview.
    • Standardisation.
    • GSM/GPRS.
    • UMTS.
  2. Internet protocol.
    • IPv4 packet and addressing.
    • IPv6 new features and addressing.
    • QoS in IP.
  3. Main IP L4 protocols.
    • Internet Control Message Protocol.
    • Transmission Control Protocol.
    • User Datagram Protocol.
    • Stream Control Transmission Protocol.
  4. IP routing.
    • Routing principles.
    • Autonomous systems.
    • Routing Information Protocol.
    • Open Shortest Path First.
    • Border Gateway Protocol.
  5. Domain Name System.
    • Domain structure.
    • DNS resolution.
    • DNS in mobile networks.
  6. IP tunnelling.
    • IP Encapsulation in IP.
    • Generic Routing Encapsulation.
    • IPSec introduction.
    • Virtual IP for tunnelling.
    • GPRS Tunnelling Protocol.
  7. IP security.
    • Reasons for security in IP.
    • Firewall concepts.
    • Public Key Infrastructure.
    • IPSec.
    • DNSSec.
    • Transport Layer Security.
    • Mobile backbone perspective.
  8. Management of IP hosts and networks.
    • Point-to-Point Protocol.
    • Dynamic Host Configuration Protocol.
    • Remote Authentication Dial-In User Service.
    • DIAMETER.
    • Simple Network Management Protocol.
    • Telecommunication Management Network.
  9. Transmission technologies.
    • Ethernet.
    • WLAN.
    • ATM.
    • MPLS and GMPLS.
  10. IP services supporting protocols.
    • Real-time Transmission Protocol.
    • Hyper-Text Transmission Protocol.
    • Wireless Application Protocol.
    • Session Initiation Protocol.
  11. Mobile IP-based services.
    • Mobile vs IP QoS.
    • MMS Architecture.
    • SIGTRAN.
    • IP Multimedia Subsystem.
    • Mobile IP.

Course Objectives

This course presents Internet Protocol with underlying transmission technologies as well as higher level protocols and services. Extensive generic IP knowledge is covered and put into the perspective of mobile networks, in particular specific usage of IP-based services (such as .gprs domain or SIGTRAN) is included.

 

Pre-requisites

The participants are expected to have generic technical (telecommunication or computer science) background, and ability to understand technical topics. No specific knowledge is required, but familiarity with GSM or UMTS architecture and services would be beneficial.

 

Training Structure

Five days training divided into logical sessions.

 

Methodology

Instructor led training.
Telecom Project Management 19-23 November 5 days Warszawa, Poland € 3130

Who should attend?

Telecommunications Operators, Vendors and Telecom Service Providers. The course is oriented at the whole spectrum of staff who deals with Project Management, both Executives responsible for project’s start-ups and realization (Members of the Boards of Directors and Project Steering Committees) as well as Project Managers and Network Roll-out team members performing separate parts of the whole project cycle.


Expected Results

The participants will broaden comprehensive knowledge about Telecommunication Project Management:

  1. Starting from introductory issues like project definition, targets, resource pooling and deployment the course will go down to detailed planning steps and related exercises and case studies.
  2. Essential part of the training will be implementation together with supporting methodologies and tools.
  3. Relevant logistics and relevant logistic management system will be presented, including outsourced models and best practice examples.
  4. Prior to practical workshops and case studies the participants will be trained in effective project management. Commercial and business aspects of PM will complete the merits.
  5. The participants will benefit in gaining examples on effective planning, implementing, monitoring of telecom projects,
  6. An added value of proposed course is that it gives modern patterns and approaches verified in practically performed successful projects worldwide.
  7. Yet the trainers are pragmatists with long professional track of international experience in the field, which they will share with participants along with lectures and workshop exercises.

Training Objectives

The course is oriented at the whole spectrum of staff who deals with Project Management, both managers and those performing separate parts of the whole cycle. The following general objectives were set for this course:

  1. Introduction to Telecom Project Management specifics.
  2. Examples of Project plans vs. professional manner of project planning.
  3. Couching implementation exercises based on case studies from real Telecom Implementation projects.
  4. Broadening professional knowledge of modern internationally recognized methodologies and standards of Telecom Project Management.
  5. Presentation of the best practices and model case studies of methodological approach to PM.
  6. Exchanging knowledge and experience with Trainers who performed in their professional assignments number of Telecom projects for communication network owners, operators and vendors resulted in developing project management expertise.
  7. Widening knowledge of PM supporting tools.

Training Programme

Telecom Project Management Training II intends to provide the participants with a practical knowledge in reference to the fundamentals and concepts of managing telecommunication projects. Wherever possible, Telecom case studies will be used to explain project management concepts, risks and assumptions, specific interrelations among various conditions. Although most of the project management concepts under discussion can be applied to projects of most types, special challenges and risks associated with Telecom projects will be addressed, and insights adequate to Telecom project management in particular with be offered.

The headlines of the main training sessions:

  1. Introduction to the course - Project Definition: The project, Specifics, Objectives, Resources, Work Distribution.
  2. Planning the Project: Work Sequence, Action Plan, Process Flows and Communication; Resources (own, sub-contractors, outsourcing); Risk & Assumptions; Supported by relevant sources materials, best practices examples.
  3. Implementation: Monitoring, Change Management, Effectiveness, Examples and practical cases from implementation projects worldwide.
  4. Methodology: most often used methodologies, supporting tools and instruments.
  5. Advantages of methodical Project Management: Properly Managed Telecom Project case study.
  6. Commercial & Business Aspects of telecommunication project management: Effective Communication, Negotiations, Business Presentation.
  7. Workshops and practical exercises on overall project.

Pre-Requisites

The comprehensiveness of training content allows for attending it by both experienced and intermediate staff in PM. The participants should have general knowledge about telecommunication industry. The basic knowledge of TPM and former experience is encouraged and can help to benefit from the course to full extend. Both experienced staff and higher professionals will significantly upgrade relevant skills and will make their knowledge well systematized enabling them for better effectiveness in operation.


Training Structure

Five days training divided into logical sessions.


Methodology

Lectures & presentations, moderated discussions, source materials: case studies, examples of documentation, projects descriptions, specifications, functions, processes flows, etc.
Signalling in Mobile Networks 26-30 November 5 days Kraków, Poland € 3130

Who Should Attend?

The course is designed for employees of mobile network operators, who need to understand the principles of signalling in mobile networks. In-depth view of selected topics is covered.

 

Course Scope

  1. Introduction to Signalling.
    • GSM and 3G architecture overview.
    • Node functions.
    • Protocols and their roles.
    • Interfaces in GSM/UMTS and protocols used.
  2. "Classical" signalling transport.
    • MTPL1 - L3.
    • SCCP (addressing, routing).
  3. Call control protocols.
    • ISUP.
    • BICC.
    • H.248 (MeGaCo).
  4. ATM bearer control.
    • ATM/AAL2/AAL5 overview.
    • Q.2630.x (for ALCAP).
  5. SIGTRAN signalling transport.
    • TCP/IP shortest-possible summary.
    • SCTP protocol - features and procedures.
    • Architecture and application of M2UA, M2PA, M3UA, SUA.
    • M2UA, M2PA, SUA/ISUA overview.
    • M3UA in details.
  6. IP bearer control.
    • IPBCP.
    • SDP.
  7. Mobile services.
    • TCAP summary.
    • MAP protocol: interfaces and messages.
  8. Traffic cases from MAP perpective.
    • Attach/authentication.
    • Call setup.
    • Inter-MSC handover.
    • Intra-MSC HO.
    • Handover between 2G3G.
  9. Intelligent Network architecture and INAP summary.
    • CAMEL standardisation and call models.
    • RAN/MS signalling.
    • DTAP.
    • BSSAP.
    • RANAP.
  10. UMTS services (selection).
    • IMS system.
    • SIP protocol overview.
  11. VoIP usage in mobile networks.
    • Architecture.
    • Call setup procedures.

Course Objectives

This extensive five-day training provides a unique overview of signalling protocols that dominate in the architecture of contemporary mobile networks. Presented in a easy to follow and logical order this course discusses concepts ranging from basic Signalling System No 7 protocols with the focus on specific user parts through signalling transport in ATM and IP infrastructure, including SIGTRAN, to specialised protocols used in setting up bearers for multi-rate applications. Supplemented with a series of challenging exercises based on real network scenarios this training offers a great occasion to obtain a in-depth understanding of signalling concepts.

 

Pre-requisites

The participants are required to be familiar with overview of mobile networks and their services. Any knowledge of transfer technologies such as TDM, ATM and IP is beneficial.

 

Training Structure

Five days training divided into logical sessions.

 

Methodology

Instructor led training.
UMTS Core Network Signalling 26-30 November 5 days Warszawa, Poland € 3130

Who Should Attend?

The course is intended for those who require in-depth knowledge of UMTS signalling.

 

Course Content

  1. Overview of network and procedures.
    • GSM Circuit Switched service.
    • GSM Packet Switched services.
    • Network organisation.
    • GSM end used.
    • Mobile network functions.
    • Common databases.
    • Circuit Switched Subsystem nodes.
    • Packet Switched Subsystem nodes.
    • GERAN nodes.
    • GSM CS interfaces.
    • PS service interfaces.
    • MSC server and Media Gateway.
    • 3G architecture from R5.
    • IMS architecture.
    • IMS - interworking.
    • Pre-paid solutions.
    • GSM CS registration.
    • GPRS attach.
    • CALL.
    • PDP Context activation.
    • SMS.
    • International roaming.
    • Handover.
    • Call forwarding.
    • Push-to-talk over Cellular.
    • Protocols.
  2. IP-based signalling protocols.
    • Shortest possible IP overview.
    • Access Point Name.
    • GPRS domain - .gprs 
    • GPRS Roaming eXchange.
    • Session management.
    • Secondary PDP Context.
    • GPRS Tunnelling Protocol.
    • GTP-C functions.
    • GTPS Tunnelling capabilities.
    • GTP header.
    • QoS in PS service.
    • GTP tunnel setup case.
    • GTP'.
    • User IP address assignment.
    • IMS session with policy control.
    • DIAMETER Base Protocol.
    • Gx, Gy and Gz interfaces.
    • Session Initiation Protocol.
    • Session Description Protocol.
    • SIP - Multimedia Session Set-up.
    • P-CSCF Discovery.
    • IMS Registration.
    • IMS Session Setup - MO.
  3. SS7 principles and SCCP.
    • SS7 protocol stack.
    • SS7 key concepts.
    • SS7 signalling modes.
    • Classical and broadband transport.
    • MTPL3 signalling network.
    • SCCP basics and routing.
    • SCCP Functional structure.
    • SCCP connection oriented.
    • SCCP message parameters.
    • SCCP address component.
    • Global Title translation - routing.
    • CL service.
    • SCCP examples.
  4. SS7 mobile services.
    • TCAP.
    • TCAP structure.
    • TCAP messages and IE's.
    • TCAP information element and tag.
    • TCAP message exchange.
    • Mobile Application Part.
    • MAP - context and coding.
    • General MAP structure.
    • MAP examples: Location Updating.
    • MAP examples - HLR and EIR.
    • MAP examples - call.
    • MAP examples - handover.
    • MAP examples - SMS.
    • MAP messages per interface.
    • Mobile IN architecture.
    • IN services.
    • CAMEL.
    • CAMEL CS examples.
    • PDP Context with CAMEL.
  5. SS7 call and bearer control.
    • Call and bearer control protocols.
    • ISDN User Part.
    • ISUP messages.
    • Bearer Independent Call Control.
    • BICC serving node.
    • BICC features and IE's.
    • H.248/MEGACO introduction.
    • Media Gateway connection model.
    • Command and parameters.
    • Packages and profiles.
    • Bearer control protocols.
    • Position of ALCAP in UTRAN.
    • Transport for UTRAN signalling.
    • Shortest possible ATM overview.
    • Q.2630 architecture.
    • Signalling Transport Converter.
    • Q.2630 messages.
    • Signalling Association Identifiers.
    • Q.2630 addressing parameters.
    • Generic bearer setup.
    • Q.2630 example.
  6. SS7 classical transport.
    • Classical and broadband transport.
    • Layered structure of MTP.
    • MPT 1 - Signalling Data Link.
    • High Speed Signalling Link.
    • MTP L2 - Signal Unit Types.
    • MTPL2 - FLag.
    • Service Information Fields.
    • MTP L2 - Status Field.
    • MPTL2 - Signalling Link Functions.
    • Error correction.
    • MTP L3 functions. 
    • MTP3 - Routing Labels.
    • MTP L3 - Routing Tables.
    • MTP3 - Load sharing.
  7. SIGTRAN.
    • Stream Transmission Control Protocol.
    • SCTP packet.
    • SCTP chunk.
    • SCTP DATA chunk.
    • SCTP association setup.
    • Selective acknowledgement.
    • SIGTRAN.
    • M2UA.
    • M2PA.
    • M3 User Adaptation - M3UA.
    • SUA.
  8. RAN signalling
    • RANAP.
    • RANAP in mobile network.
    • Elementary procedures.
    • RANAP messages.
    • RANAP scenarios.

Course Objectives

Five days UMTS Core Network Signalling advanced course focuses on the architecture and functions of the protocols used on the different interfaces in a UMTS network. Each of the protocols is illustrated with example traces.

 

Pre-requisites

The participants should have attended the UMTS Technology course for better understanding or have the equivalent knowledge on the subject.

 

Training Structure

Five days training divided into logical sessions.

 

Methodology

Instructor led training. Theory and signalling traces analysis with WireShark.
Anti-Fraud & Revenue Assurance 26-30 November 4 days Warszawa, Poland € 2780

Who Should Attend?

The training is addressed to employees of mobile operators involved operationally in fraud prevention and fraud detection process, as well as revenue assurance process, including customer care, finance and IT departments.


Course Content

Part I: Introduction to Revenue Assurance (1.5 day).

  1. The section is about the approach for revenue protection (assurance) within the revenue chain. Threats about the main revenue streams within the telco industry – process of selection and protection important ones. Selected processes with main RA KPI will be presented:
    • Retail sales / prepaid / postpaid.
    • Wholesale market (interconnect, international roaming, national roaming) – revenue cost assurance.
    • Handset sales / distribution
    • Other (on demand)
    • Based on above processes, the operational controls are presented with necessary details and cases. In addition, RA successful strategy building process will be shown.
  2. Building automated tools for supporting more complex operational controls – embed automated controls as a target for effective organization – explained simple tools for faster loss recovering. What kind of tools are useful? Self-made or bought from the shelf – which one better (PROS/CONS), recommendations. IT tools preparation – tools configuration, building, special requirement.
  3. Organisational issues explained an important role of building successful process (SWOT) – selected models:
    • Distributed or centralised organization.
    • Building organization from the scratch.
    • Reporting level issue.
    • Financial accountability importance.
    • Key targets for RA organization distributed over the organization (management by objectives).
    • Risk Management – possible owner for managing risk.
    • Benchmarks for an effective organization, RA KPI.
  4. Business models for outsourcing / consulting for revenue loss recovery – benefit share or fixed price (time and material) – maturity level dependence.
    • New product and offers risk recognition.
    • How to implement operational controls within new product but not kill the business case? Possible synergies, awareness, reporting, an opportunity for an extra revenue.

Part II: Technical Fraud, including 3G network Fraud (0.5 day).

  1. The section explain what are the key procedures for detecting technical fraud (internal/external).  How to manage external technical fraud?
  2. Technical vulnerabilities in the New Product Development – how to prevent technical fraud? Offer / tariff plan construction (DO/DON’T).
  3. Implications on GSM/3G basic security issues, authentication, SIM cards, 3G services (data transmission, video transmission); 3G implementation - new risks or myth?
    • SIM Boxes / FCT – examples of bad marketing product in terms of technical fraud; – case study.
    • The results of FCT/ negative impact on revenue, customer quality perceptions – key indicators of FCT usage. Revenue impact calculation – high impact on bad debt – case study. FCT types (sim card server, distributed radio, directional antennas) – examples from the market.
    • SIM cards and scratch cards – the important issue for technical fraud prevention. How to deal with the loyalty points exchange (i.e. CRM system) – case study on possible fraud.
    • Prepaid platform charging/billing – key issues impacting on revenue loss due to fraud (tariffs, tree of billed data, typical financial reports for detecting technical fraud within prepaid platform).
    • Premium Rates – drop-box tariff phenomena, how to construct the terms and conditions for the revenue share partner to avoid bad debt/losses.

Part III: Fraud Aspects (2 days).

  1. Fraud types in GSM networks.
    • Three major types of fraud:
      - Customer’s fraud.
      - Dealer’s fraud.
      - Technical fraud.
    • Fraud vs collection. 
    • Fraud vs  revenue assurance. 
    • Fraud definition.
    • Fraud calculation.
  2. Fraud prevention.
    • Law and regulatory environment.
    • Activation process.
    • Document requirements.
    • External data bases => stolen, fault etc. documents.
    • Dealer’s obligations.
  3. Statistical fraud detection.
    • Customer’s profile identification.
    • Dealer’s network weaknesses detection.
    • Business case for fraud “business”. 
    • Fraud generating offers. 
    • Fraud generating services. 
    • Common fraud patterns recognition.
  4. On-line fraud detection. 
    • Fraud segmentation. 
    • Rules and thresholds settings => case study.
    • Types of alarms and alarms strategy.
    • Alarms setting tuning.
    • Managing of alarms.
    • Data availability + rating vs pseudo-rating.
  5. Fraud in 3G.
    • 3G specification from customer’s side.
    • New types of Fraud / Revenue Assurance actions.
    • Data transfer vs roaming.
    • 3G based services => fraud analysis.
  6. Fraud vs Mobile Number Portability (MNP).
    • Mobile number portability process overview.
    • Main fraud threats.
    • Technical and business aspects of fraud detection for ported customers.

Course Objectives

Various aspects of fraud from operational and technical side are studied. Fraud classification and prevention methods are described. Technical side of fraud and detection methods are shown. Aspects of 3G fraud is mentioned.  Main aspects of Revenue Assurance process and tools supporting the process are  described.


Pre-requisites

General knowledge of mobile operator business.


Training structure

Four days training divided into logical sessions.


Methodology

Instructor led training on presentation slides. Examples from real networks. 
Telco Planning and Budgeting 28-30 November 3 days Warszawa, Poland € 2410

Who Should Attend?

The training is tailored for management representatives (non-finance) who want to familiarize themselves with principles of financial planning, control and budgeting in Telco.  It is especially useful for companies looking to establish new or significantly improve their planning process as well as business and IT analysts new to the area.


Course Scope

  1. Basics of Budgeting and Financial Control.
    • Managing Financial perspective in Telco.
    • Expenditure, Cost, Commitment – how they are reflected in the budget.
    • Budgeting and KPIs (Key Performance Indicators).
    • Cost, Revenue and Profit centers in Telco – their significance and management practices.
    • Budgeting – business purposes – what the budgeting is for and how it ties with management responsibilities.
    • How does the Budgeting work?
    • Benefits of powerful budgeting.
  2. Types of Budgeting and their application in Telco.
    • Incremental vs Task-based Budget
    • Bottom-up vs Top-down Budgeting
    • Discretionary spending budget
    • Periodic vs Rolling budgeting
    • Other budgeting.
  3. Creating Budget.
    • Connecting Bottom-up with Top-down approach.
    • Budgeting process and cycle.
    • Creating Budget in Telco – typical process.
    • Linking Budget to financials – IT support in budget creation.
  4. Reporting Budget and Actions.
    • Collecting actual data.
    • Data sources in Telco and information quality.
    • IT Support for budget reporting.
    • Allocation of budget numbers.
    • Reporting variance.
    • Tying Budget to Action.
    • Respond to environment changes (technology, customer, regulatory etc) – Flexing the Budget.
  5. Other Financial Planning.
    • Break-even analysis in practice.
    • Assets Planning.
    • Investment assessment – Return on Investment (ROI), Total Cost of Ownership (TCO), Present Value (PV, NPV).
    • Tying Financial Numbers together.
  6. Budgeting "Do and Don’t".
    • Typical Budgeting traps.
    • Damage from budgeting and how to avoid it.
    • Preventing budgeting fiefdoms.
    • Period-end problems.
    • Budgeting overkill.
    • Budget and strategy.
    • Other traps - discussion.
  7. Other aspects.
    • Combined and aggregated KPI – positive and negative aspects.
    • KPI reporting vs. system flexibility.
    • Internal fraud avoidance.
    • Improper usage of KPIs.

Course Objectives

The training introduces financial planning and performance management philosophy as applied in Telco in a practical way.  The course builds understanding of the objectives of budgeting, the budgeting cycle and process, budget monitoring and links with management.  The main objective is to discuss  practice of budgeting, planning and control in Telco, recommended approaches and share lessons learned from the industry.


Pre-requisites

No specific prerequisites, but Telco management experience adds value for participants.


Training Structure

Three day session divided into logical components.


Methodology

Presentation, facilitated discussion.
DECEMBER 2012 Dates Duration Location Fee* Booking
UMTS Core Network Signalling 3-7 December 5 days Kraków, Poland € 3130

Who Should Attend?

The course is intended for those who require in-depth knowledge of UMTS signalling.

 

Course Content

  1. Overview of network and procedures.
    • GSM Circuit Switched service.
    • GSM Packet Switched services.
    • Network organisation.
    • GSM end used.
    • Mobile network functions.
    • Common databases.
    • Circuit Switched Subsystem nodes.
    • Packet Switched Subsystem nodes.
    • GERAN nodes.
    • GSM CS interfaces.
    • PS service interfaces.
    • MSC server and Media Gateway.
    • 3G architecture from R5.
    • IMS architecture.
    • IMS - interworking.
    • Pre-paid solutions.
    • GSM CS registration.
    • GPRS attach.
    • CALL.
    • PDP Context activation.
    • SMS.
    • International roaming.
    • Handover.
    • Call forwarding.
    • Push-to-talk over Cellular.
    • Protocols.
  2. IP-based signalling protocols.
    • Shortest possible IP overview.
    • Access Point Name.
    • GPRS domain - .gprs 
    • GPRS Roaming eXchange.
    • Session management.
    • Secondary PDP Context.
    • GPRS Tunnelling Protocol.
    • GTP-C functions.
    • GTPS Tunnelling capabilities.
    • GTP header.
    • QoS in PS service.
    • GTP tunnel setup case.
    • GTP'.
    • User IP address assignment.
    • IMS session with policy control.
    • DIAMETER Base Protocol.
    • Gx, Gy and Gz interfaces.
    • Session Initiation Protocol.
    • Session Description Protocol.
    • SIP - Multimedia Session Set-up.
    • P-CSCF Discovery.
    • IMS Registration.
    • IMS Session Setup - MO.
  3. SS7 principles and SCCP.
    • SS7 protocol stack.
    • SS7 key concepts.
    • SS7 signalling modes.
    • Classical and broadband transport.
    • MTPL3 signalling network.
    • SCCP basics and routing.
    • SCCP Functional structure.
    • SCCP connection oriented.
    • SCCP message parameters.
    • SCCP address component.
    • Global Title translation - routing.
    • CL service.
    • SCCP examples.
  4. SS7 mobile services.
    • TCAP.
    • TCAP structure.
    • TCAP messages and IE's.
    • TCAP information element and tag.
    • TCAP message exchange.
    • Mobile Application Part.
    • MAP - context and coding.
    • General MAP structure.
    • MAP examples: Location Updating.
    • MAP examples - HLR and EIR.
    • MAP examples - call.
    • MAP examples - handover.
    • MAP examples - SMS.
    • MAP messages per interface.
    • Mobile IN architecture.
    • IN services.
    • CAMEL.
    • CAMEL CS examples.
    • PDP Context with CAMEL.
  5. SS7 call and bearer control.
    • Call and bearer control protocols.
    • ISDN User Part.
    • ISUP messages.
    • Bearer Independent Call Control.
    • BICC serving node.
    • BICC features and IE's.
    • H.248/MEGACO introduction.
    • Media Gateway connection model.
    • Command and parameters.
    • Packages and profiles.
    • Bearer control protocols.
    • Position of ALCAP in UTRAN.
    • Transport for UTRAN signalling.
    • Shortest possible ATM overview.
    • Q.2630 architecture.
    • Signalling Transport Converter.
    • Q.2630 messages.
    • Signalling Association Identifiers.
    • Q.2630 addressing parameters.
    • Generic bearer setup.
    • Q.2630 example.
  6. SS7 classical transport.
    • Classical and broadband transport.
    • Layered structure of MTP.
    • MPT 1 - Signalling Data Link.
    • High Speed Signalling Link.
    • MTP L2 - Signal Unit Types.
    • MTPL2 - FLag.
    • Service Information Fields.
    • MTP L2 - Status Field.
    • MPTL2 - Signalling Link Functions.
    • Error correction.
    • MTP L3 functions. 
    • MTP3 - Routing Labels.
    • MTP L3 - Routing Tables.
    • MTP3 - Load sharing.
  7. SIGTRAN.
    • Stream Transmission Control Protocol.
    • SCTP packet.
    • SCTP chunk.
    • SCTP DATA chunk.
    • SCTP association setup.
    • Selective acknowledgement.
    • SIGTRAN.
    • M2UA.
    • M2PA.
    • M3 User Adaptation - M3UA.
    • SUA.
  8. RAN signalling
    • RANAP.
    • RANAP in mobile network.
    • Elementary procedures.
    • RANAP messages.
    • RANAP scenarios.

Course Objectives

Five days UMTS Core Network Signalling advanced course focuses on the architecture and functions of the protocols used on the different interfaces in a UMTS network. Each of the protocols is illustrated with example traces.

 

Pre-requisites

The participants should have attended the UMTS Technology course for better understanding or have the equivalent knowledge on the subject.

 

Training Structure

Five days training divided into logical sessions.

 

Methodology

Instructor led training. Theory and signalling traces analysis with WireShark.
CAMEL Technology 3-5 December 3 days Warszawa, Poland € 2410

Who Should Attend?

The course is intended for network engineers and network planning staff who need deep technical knowledge on functionality of CAMEL and IN services. It is strongly recommended for engineers testing, implementing and troubleshooting pre-paid and VPN roaming.

 

Course Scope

  1. CAMEL phase 1: GSM network nodes, call forwarding, IN nodes – SSF/SSP, SCF/SCP, SDP; protocol overview, BCSM principles, cross PLMN boundary protocols.
  2. CAMEL phase 2: full roaming, pre-paid charging, user interaction, SSIN, USSD, supported CAP operations, cross PLMN boundary protocols.
  3. Mobile Call Cases: Mobile Originating Call, Mobile Terminating Call, Mobile Forwarded Calls (early and late forwarding).
  4. Charging: MO Call and MT Call cases.
  5. Special CAMEL features: Any Time Interrogation, Unstructured Supplementary Service Data, Supplementary Service Invocation, Short Forwarded-to-Numbers.
  6. CAMEL Subscription Information: Phase 1 (O-CSI, T-SCI), Phase 2 (TIF-CSI, SS-CSI, USSD-CSI), Phase 3 (D-CSI, SMS-CSI, GPRS-CSI, M-CSI).
  7. CAMEL Standard Evolution Path: CAMEL Phase 1 – GSM R96, CAMEL Phase 2 – GSM R97/R98, CAMEL Phase 3 – GSM R99. Comparison to INAP Capability Sets.
  8. Signalling: CAP/MAP signalling principles, CAP signalling over SS7, SSN usage.
  9. CAMEL Phase 3: new IN features, CAMEL inter-working with GPRS, MO SMS, mobility management and location services.
  10. CAMEL Phase 4: new and enhanced functionalities.
  11. USSD Call Back solution as an alternative for CAMEL roaming.

Course Objectives

CAMEL Technology is an intermediate technical course covering all aspects of CAMEL architecture and functionality i.e. protocols, messages, signalling procedures, basic call state models, subscription information, inter-working between GSM/CAMEL entities, CAMEL based services and international roaming. It presents different phases of CAMEL, with the main focus on CAMEL Phase 1 and 2.

 

Pre-requisites

The participants should have attended GSM Technology course or should have the equivalent knowledge. Practical experience in GSM is recommended.

 

Training Structure

Three days training divided into logical sessions.

 

Methodology

Lectures and theoretical exercises. Real CAMEL and MAP traces analyses. Example printouts from network nodes.
SS7 over IP – SIGTRAN 6-7 December 2 days Warszawa, Poland € 1730

Who Should Attend?

The course is intended for network engineers and anyone who needs technical knowledge on functionality of SIGTRAN and possibilities of SS7 messages transmission over IP network.

 

Course Scope

  1. Introduction:
    • IP networks,
    • SS7 – Signalling System No. 7.
  2. SCTP – Stream Control Transmission Protocol
    • packets, association establishment, multi-homing, data transmission, data streams, sequence control, ordered and unordered delivery, association shut down and abort procedures.
  3. SCTP – exercise - analysis of the printout from the protocol analyser.
  4. SCTP Adaptation Layers
    • IUA – ISDN User Adaptation,
    • V5UA – V5.2 User Adaptation,
    • M2UA – MTP2 User Adaptation Layer,
    • M2PA – MTP2-User Peer-to-Peer Adaptation,
    • M3UA – MTP3-User Adaptation Layer,
    • SUA – SCCP-User Adaptation Layer.
  5. MTP3 User Adaptation Layer
    • M3UA - system architecture, services offered by M3UA, protocol stack, data structure, routing, M3UA messages and control procedures.
  6. M3UA – exercise
    • analysis of the printout from the protocol analyser.
  7. SCCP User Adaptation Layer – SUA (optional)
    • services provided by the SUA layer, protocol stack, routing and address translation, protocol elements, messages and procedures.
  8. ISDN Q.921 - User Adaptation Layer – IUA (optional)
    • services provided by the IUA layer, protocol stack, protocol elements, messages and procedures.
  9. SIGTRAN – Practical Issues
    • redundancy on M3UA, SCTP, IP, LAN, migration from legacy SS7 towards SIGTRAN.

Course Objectives

SS7 over IP (SIGTRAN) course gives a detailed description of the structure and functions of the SIGTRAN that can be used to carry SS7 messages over the IP connection. During the course all SIGTRAN protocols are discussed. However the stress is put on two of them: SCTP and M3UA, as the first is mandatory for any SIGTRAN system and the second is chosen by major GSM/UMTS equipment vendors to be implemented in their products.

 

Pre-requisites

The participants should have basic knowledge about SS7 and IP.

 

Training Structure

Two days training divided into logical sessions.

 

Methodology

Instructor led training. Traces analysis. Theoretical exercises.
IMS/RCS Technology 6-7 December 2 days Warszawa, Poland € 1730

Who Should Attend?
The course is intended for technical mobile network staff and their management who plan to or already work on introducing IMS/RCS services.

Course Scope

  1. Introduction.
    • IMS and RCS standardisation,
    • horizontally and vertically integrated networks,
    • RCS R1-R4 services.
  2. Architecture.
    • basic IMS architecture,
    • RCS R1-R4 architecture,
    • IPX architecture,
    • numbering and addressing,
    • ENUM in IMS,
    • DNS and ENUM in RCS/IPX.
  3. Access networks.
    • PS bearer services in GSM/GERAN,
    • UMTS/UTRAN,
    • LTE/E-UTRAN,
    • GAN,
    • Broadband Access,
    • QoS, Policy Control and Charging - PCC.
  4. Signalling procedures.
    • SIP and SDP overview,
    • SIP signalling bearer establishment,
    • media bearer establishment,
    • IMS discovery,
    • registration,
    • authentication with and without xSIM,
    • mobile-to-mobile call setup overview,
    • mobile-to-PSTN call setup overview,
    • multi-device environment and SIP forking.
  5. Address book and presence service.
    • enhanced address book,
    • network address book,
    • address book synchronisation in single and multi-device environment,
    • presence information sharing,
    • service availability/capability discovery,
    • GPS and SUPL as sources of positioning information,
    • signalling procedures examples.
  6. Messaging and content sharing.
    • legacy messaging enhancements,
    • instant messaging,
    • content sharing,
    • chat,
    • interworking between IMS/RCS messaging and legacy messaging,
    • messaging in multi-device environment,
    • signalling procedures examples.
  7. Telephony.
    • MMTel and VoLTE,
    • supplementary services available in IMS and in RCS R1 - R4,
    • telephony in multi-device environment,
    • signalling procedures examples.
  8. Auto configuration and provisioning.
    • RCS managed objects,
    • first time registration and client configuration provisioning,
    • re-registration,
    • OMA DM, OMA CP.

Course Objectives
For a long time, IP Multimedia Subsystem (IMS) was nothing more than just a revolutionary idea to move all existing teleservices, including telephony to the PS domain of the mobile network and to create a vast variety of brand new teleservices totally based on end-to-end IP connectivity. Today, thanks to GSMA Rich Communication Suite (RCS) initiative, there is a clear path and agreement on how to turn IMS into practice. RCS ensures that the same initial subset of IMS services will be introduced by all operators, infrastructure and terminal vendors and will work smoothly also in inter-operator scenarios. The course explains IMS architecture, addressing, signalling procedures and services paying a special attention to the solutions selected by GSMA RCS Releases 1 to 4 including details of inter-operator IPX procedures. Training also covers procedures that are not formally part of IMS, but are included in RCS (e.g. OMA DS, OMA DM, SUPL).

Pre-requisites
The participants should have a general technical knowledge about IP networks and packet bearer services in 3GPP mobile systems.

Duration
Two days training divided into logical sessions.

Methodology
Instructor led training.
UMTS RAN Signalling 10-14 December 5 days Kraków, Poland € 3130

Who Should Attend?

The course is designed for employees of telecom operators, who need to gain knowledge on signalling in UMTS Air Interface and Radio Access Network.

 

Course Scope

  1. UMTS Radio Introduction.
    • What is it all about?
    • Radio Access Evolution.
    • UMTS Network Architecture.
    • UTRAN Architecture.
    • Radio Access Methods: FDMA,TDMA,CDMA.
    • WCDMA Transmitter
      • Spreading,
      • Channelization,
      • Scrambling.
    • Power Control and Handover.
    • Transport and Logical Channels.
    • Radio Interface Protocols Structure.
    • UTRAN Protocols Introduction.
  2. Radio Interface Protocols: RRC, RLC, MAC.
    • Radio Resource Control (RRC).
      • Interactions between protocols,
      • Protocol termination,
      • Model of RRC,
      • RRC States,
      • RRC Procedures,
      • RRC Connection Management,
      • Radio Bearer Control,
      • Measurement,
      • RRC Connection Mobility.
    • Radio Link Control (RLC).
      • Services,
      • Functions,
      • Transparent Mode,
      • Unacknowledged Mode,
      • Acknowledged Mode,
      • PDUs Formats.
    • Medium Access Control (MAC).
      • Functions,
      • Transport Format,
      • MAC Architecture,
      • PDU Format.
  3. UTRAN Protocols: NBAP, RNSAP, RANAP.
    • UTRAN Architecture.
    • Radio Network Signalling Protocols.
    • UTRAN Interface Protocol Layers
      • Node-B Application Part (NBAP),
      • Iub Interface Protocol Structure,
      • NBAP Functions and Procedures.
    • Radio Network Subsystem Application Part (RNSAP).
      • Iur Interface Protocol Structure,
      • RNSAP Functions and Procedures.
    • Radio Access Network Application Part (RANAP).
      • Iu Interface Protocol Architecture,
      • RANAP Procedures.

Course Objectives

UMTS RAN Signalling advanced course focuses on explanation of all main procedures and their importance for effectiveness and quality of specific telecommunication services.

 

Pre-requisites

Basic knowledge on UMTS and its air interface would be helpful.

 

Training Structure

Five days training divided into logical sessions.

 

Methodology

Instructor led training. Theory, procedures, logs.
Next Generation Network 11-14 December 4 days Warszawa, Poland € 2780

Who Should Attend
The 4-day NGN-Next Generation Network training course is developed for telecom professionals working with project and product management, hardware and software development, system engineering, testing and verification, network planning and operations engineering.

Course Scope

  1. NGN Concept & Architecture introduction.
    • IMS introduction. Network & services evolution brought by IMS.
    • New network elements.
  2. Protocols in Core Network:
    • SIGTRAN - SS7 over IP, introduction, architecture, basic informations about network dimensioning.
      • SCTP - Stream Control Transport Protocol.
      • M3UA - MTP3 User Adaptation Layer.
      • SUA - SCCP User Adaptation Layer.
      • Brief overview of other US’a: M2UA - MTP2 User Adaptation Layer & M2PA - MTP2 User Peer2Peer.
    • H.248 MEGACO Protocol. Interworking between MG and MGCF.
    • BICC - Bearer Independent Call Control Protocol.
      • Includes also description of IPBCP, APM, SDP.
    • SIP - Session Initiation Protocols.SIP main architecture,
      • SIP components (servers and clients) and their functions: SIP user agents (AU client and server),
      • SIP servers: proxy (statefull and stateless), redirect, registrar,
      • SIP location servers,
      • SIP gateways,
      • SIP message structure,
      • SIP requests and response codes,
      • SIP supporting IETF protocols (SAP, SDP),
      • SIP sessions: session setup, proxying and redirecting requests, address resolution, media negotiation via SDP.
      • SIP security,
      • General SIP message flow examples
    • SIP-I.

Course Objectives
Course participants will understand reason behind choosing IP as a bearer in future telecom networks. They will also get detailed knowledge on NGN architecture and protocols used, including Sigtran, SIP & Megaco.


Training Structure
Four day training divided into logical sessions.

Methodology
Instructor led training.
Mobile Number Portability 12-14 December 3 days Warszawa, Poland € 2410

Who Should Attend?

Anyone involved in the Number Portability project including project managers, project workgroup leaders and experts in the areas of core network, IT systems, billing, interconnect, regulatory issues and marketing.

It is strongly recommended for project manager responsible for the network part of MNP project, senior engineers analysing NP impact on systems and working out solutions, anyone requiring an in-depth understanding of the mechanics of NP network solution and modifications required in the CN and surrounding systems – such as staff responsible for CN planning and maintenance, specialists in the areas of billing, interconnect, provisioning and service cost modelling.

The three days Mobile Number Portability training consists of two sessions:

  • Key Considerations - it is an introductory session intended for anyone involved in the Number Portability project including project managers, project workgroup leaders and experts in the areas of core network, VAS, IN, IT systems, billing, interconnect, regulatory issues and marketing.
  • Network Implementation - this part of the training is designed to provide an in-depth understanding of the mechanics of NP network solution and modifications required in the CN and surrounding systems – such as staff responsible for CN planning and maintenance, specialists in the areas of billing, interconnect, provisioning and service cost modelling.

Session 1 - Key Considerations

Objectives
Introduction of Mobile Number Portability is a very complex project that affects virtually every area of operator’s business. Awareness of the implications of MNP and understanding of key concepts and dependencies related to MNP is crucial for successful completion of the project. The objective of the first part of the course is to enable such awareness and understanding especially with relation to extensive modifications required in the network and IT systems and key assumptions concerning regulatory aspects, traffic routing, interconnect, marketing and project management.

 

Content

  1. Key definitions related to Number Portability (understanding what is number portability, what is in MNP scope, explaining of key concepts and vocabulary used).
  2. Motivation (analysing various reasons why MNP may be required, internal and external factors).
  3. Legal requirements (discussing EU requirements concerning MNP implementation and its local implementation).
  4. Role of the Regulator (discussing on what aspects of MNP implementation may activity of the Regulator concentrate and what are the various approaches).
  5. Areas of cooperation between operators (analysing which areas of the project require inter-operator cooperation and into what work-packages may that be organized).
  6. Areas impacted in operator’s business (providing an overview of areas in operator’s business that are impacted by MNP implementation, explaining why they are impacted).
  7. Project set-up (providing a proposition of project structure within the operator’s organisation to cover all topics related to MNP).
  8. Strategy and marketing assumptions (discussing possible approaches that the operator may adapt towards MNP implementation – active versus passive, pros & cons and cons of each option).
  9. Position in negotiations with other operators and vendors (discussing possible approaches and problems that may appear in negotiations with operators and vendors).
  10. Porting process (presenting various models of the porting process, e.g. one step approach, two step approach, porting process duration, postpaid / prepaid).
  11. Exchange of porting data between operators, central database and other models (understanding how may communication between operators be arranged in order to enable effective porting process, discussion of centralized and decentralized models).
  12. Tariff transparency (analysing impact of MNP on tariff transparency, what are the possible solutions, what are the pros & cons).
  13. Solution architecture; MNP databases, their localization and role (understanding overall solution architecture on inter-operator level and intra-operator level, understanding various kinds of MNP databases that are required and placing them within the overall solution architecture).
  14. Overview of routing schemes for voice, SMS and MMS (explaining direct routing schemes, indirect routing schemes and all their flavours).
  15. Interconnect aspects (discussing issues need to be considered in the interconnect area).
  16. Support in operator’s IT systems and systems affected  - including billing, provisioning, porting process support (analysing which areas of the IT will be impacted, proposing an overall architecture and specific solutions).
  17. Overview of network solution - introduction to Part II (analysing which telecommunication systems are impacted and in what way).
  18. Discussion of key dependencies between various areas of the project (understanding how may decisions in one area of the project impact other areas, discussing areas in which cooperation is especially important).

Session 2 - Network Implementation


Objectives
Preparing GSM operators core network to support Mobile Number Portability is a very challenging task constituting probably the most complex, extensive and costly part of the whole MNP project. Moreover no off-shelf solutions exist in this case due to specifics of each network and each country. This part of the course provides an in-depth understanding of the impacts of MNP on CN systems and presents in detail a range of available functionalities and solutions for each case. This session highlights how a coherent network-wide solution can be worked out and optimised. Detailed routing and network configuration aspects are also discussed.

 

Content

  1. Discussion of important inputs and assumptions for the network project (understanding what inputs are required to start design and implementation in the telecommunication systems).
  2. Defining a list of services and systems affected (defining and discussing a detailed list of telecommunication systems and services that may be impacted by MNP).
  3. Defining and negotiating necessary changes in SS7 on inter operator interface (understanding what modifications are required to SS7 signalling protocols to enable MNP, which specifications are relevant, what is the common practice, which aspects may require negotiations).
  4. Network solution architecture; location of NP database(s) in network structure (working out the MNP implementation architecture in the telecom area and adequate network structure).
  5. Details of routing models for voice and SMS and their realisation options SRF/MATF based solution versus IN based solution (analysing in detail an extensive list of call flows impacted by MNP and proposing various solution options for each case, analysing various technologies for MNP functionality implementation in the network, discussion of pros & cons).
  6. NPDB defining the requirements and choosing adequate solution (investigating what functionalities are required in the network-level MNP database, discussing how to choose the most adequate NPDB solution in a given network environment).
  7. Detailed discussion of modifications required to CN systems - MSCs, PrePaid, VPN, SMS, MMS, VMS, LBS, .... (going though all the telecommunication systems to prepare a detailed list of MNP impacts and possible solutions for each case).
  8. Interdependencies with systems surrounding CN (mediation and billing, provisioning, interconnect); working out a coherent network-wide approach (discussing what kind of interdependencies may exist, understanding what kind of decisions have to be taken to work out a coherent overall solution).
  9. Call flow optimisation, redundancy issues (analysing very detailed aspects related to optimisation of CN configuration/routing and ensuring adequate solution robustness).
  10. Solution rollout and testing (discussing what activities need to be undertaken during MNP solution testing and rollout on intra- and inter-operator level).

Pre-requisites
There are no prerequisites to attend the first session. Basic knowledge of call handling in GSM core network, SS7 signalling network structure and SS7 routing would be useful for better understanding of session 2 issues.

 

Training Structure
Three days course divided into 2 logical sessions, 1.5 day each.

 

Methodology
Instructor led training.
JANUARY 2013 Dates Duration Location Fee* Booking
UMTS RAN Signalling 14-18 January 5 days Kraków, Poland € 3130

Who Should Attend?

The course is designed for employees of telecom operators, who need to gain knowledge on signalling in UMTS Air Interface and Radio Access Network.

 

Course Scope

  1. UMTS Radio Introduction.
    • What is it all about?
    • Radio Access Evolution.
    • UMTS Network Architecture.
    • UTRAN Architecture.
    • Radio Access Methods: FDMA,TDMA,CDMA.
    • WCDMA Transmitter
      • Spreading,
      • Channelization,
      • Scrambling.
    • Power Control and Handover.
    • Transport and Logical Channels.
    • Radio Interface Protocols Structure.
    • UTRAN Protocols Introduction.
  2. Radio Interface Protocols: RRC, RLC, MAC.
    • Radio Resource Control (RRC).
      • Interactions between protocols,
      • Protocol termination,
      • Model of RRC,
      • RRC States,
      • RRC Procedures,
      • RRC Connection Management,
      • Radio Bearer Control,
      • Measurement,
      • RRC Connection Mobility.
    • Radio Link Control (RLC).
      • Services,
      • Functions,
      • Transparent Mode,
      • Unacknowledged Mode,
      • Acknowledged Mode,
      • PDUs Formats.
    • Medium Access Control (MAC).
      • Functions,
      • Transport Format,
      • MAC Architecture,
      • PDU Format.
  3. UTRAN Protocols: NBAP, RNSAP, RANAP.
    • UTRAN Architecture.
    • Radio Network Signalling Protocols.
    • UTRAN Interface Protocol Layers
      • Node-B Application Part (NBAP),
      • Iub Interface Protocol Structure,
      • NBAP Functions and Procedures.
    • Radio Network Subsystem Application Part (RNSAP).
      • Iur Interface Protocol Structure,
      • RNSAP Functions and Procedures.
    • Radio Access Network Application Part (RANAP).
      • Iu Interface Protocol Architecture,
      • RANAP Procedures.

Course Objectives

UMTS RAN Signalling advanced course focuses on explanation of all main procedures and their importance for effectiveness and quality of specific telecommunication services.

 

Pre-requisites

Basic knowledge on UMTS and its air interface would be helpful.

 

Training Structure

Five days training divided into logical sessions.

 

Methodology

Instructor led training. Theory, procedures, logs.
IMS Services & Protocols 22-25 January 4 days Warszawa, Poland € 2780

Who Should Attend?

The course is intended to anyone who needs to broaden knowledge about role of the SIP in Multimedia over IP Systems.


Course Scope

  1. IMS Concept & Architecture introduction.
    • IMS introduction.
    • Network & services evolution brought by IMS.
    • Deployment outlook.
  2. IMS, technical aspects.
    • IMS standardisation.
    • IMS architecture & functional elements.
    • IMS identities.
    • Charging aspects in IMS.
    • IMS interfaces & signalling protocols.
  3. IMS services – introduction & technical implementation.
    • Presence.
    • Group management.
    • Push To Talk.
    • Messaging.
  4. SIP Fundamentals.
    • SIP main architecture.
    • SIP components (servers and clients) and their functions: SIP user agents (AU client and server).
    • SIP servers: proxy (statefull and stateless), redirect, registrar.
    • SIP location servers.
    • SIP gateways.
    • SIP message structure.
    • SIP requests and response codes.
    • SIP supporting IETF protocols (SAP, SDP).
    • SIP sessions: session setup, proxying and redirecting requests, address resolution, media negotiation via SDP.
    • SIP security.
    • General SIP message flow examples.
  5. Diameter.
    • Diameter architecture.
    • Cx, Dx, Dh, Sh, Rf Interfaces details.
  6. IMS procedures over SIP & Diameter.
    • Registration (initial registration, re-registration, deregistration).
    • IMS –to-IMS Call.
    • Non-IMS – to IMS call.
    • IMS to non-IMS call.
  7. Q&A, open discussion.

Course Objectives

This technical, 4-days long IMS training seminar provides a deep knowledge on IMS architecture, services and protocols used,  SIP in particular. It is recommended for the technical staff with basic knowledge of wired and wireless telecommunications systems.

Pre-requisites

There are no prerequisites to attend the course, but basic knowledge about IP would be beneficial.


Training Structure

Four days training divided into logical sessions.


Methodology

Instructor led training.
LTE/SAE Technology 24-25 January 2 days Warszawa, Poland € 1730

Who Should Attend?

The course is intended for technical GSM/UMTS staff and their management who plan to or already work on introducing LTE/SAE network.

Course Scope

  1. Introduction (generations of the cellular systems, requirements for the evolved UMTS, multiple access, duplex division, frequency reuse and modulation technologies).
  2. Network architecture
    • EPC – Evolved Packet Core (MME -Mobility Management Entity, S-GW – Serving Gateway, P-GW – Packet Data Network Gateway, HSS - Home Subscriber Server, EIR - Equipment Identity Register, PCRF - Policy and Charging Rules Function),
    • E-UTRAN (UTRAN and E-UTRAN architecture comparison, evolved Node B – eNB, the need for eNB-eNB X2 interface),
    • Architecture for interworking with GERAN/UTRAN (Serving GPRS Support Node - SGSN, interfaces: S3, S4, S12 and one tunnel option),
    • Architecture for roaming (user traffic routed to the HPLMN, local breakout),
    • Architecture for interworking with non-3GPP IP access (WLAN, WiMax) (trusted and untrusted non-3GPP IP acces, evolved Packet Data Gateway – ePDG, Authentication Authorisation and Accounting – AAA),
    • Interfaces and protocol stacks,
    • Geographical network structure (Tracking Area – TA and TA list registration),
    • Identity numbers (IMSI, MSISDN, IMEI, PDP address, GUTI, S-TMSI, M-TMSI).
  3. OFDMA and SC-FDMA
    • Fourier Transform - FT and Discrete Fourier Transform - DFT,
    • orthogonality of frequencies,
    • channel separation in FDMA and OFDM,
    • transmission example,
    • implementation, advantages and disadvantages of OFDM, OFDMA, SC-FDMA.
  4. E-UTRAN
    • Duplex mode (FDD and TDD).
    • Frequency bands.
    • ICI - Inter-Cell Interference (ICI randomization, cancellation, co-ordination / avoidance).
    • Basic time structures and parameters (resource grid, resource block, radio frame, reference symbols).
    • MIMO - Multiple Input Multiple Output (multiple antenna systems, reference symbols from multiple antennas, MIMO channels estimation).
    • Channels (radio, physical, transport, logical channels and their characteristics, UTRAN and E UTRAN channel comparison).
    • Transmission process (link adaptation, HARQ, scheduling).
    • LTE-Uu protocol stack.
  5. Core network
    • MME in Pool (pool area, MME selection and addressing, load balancing, overload control),
    • Signalling Transport - SIGTRAN (SCTP, multihoming, streams, stream oriented / message oriented protocol – comparison, security, SIGTRAN in GSM/UMTS / SIGTRAN in EPS – comparison),
    • User data transfer (tunneling concept, eGTP, tunnel establishment, MIP and PMIP),
    • QoS (EPS default bearer, EPS dedicated bearer, bearer establishment, QoS parameters, exchange of QoS related parameters between EPS and service network).
  6. Policy Control and Charging - PCC
    • PCC in UMTS R5, R6 and UMTS/EPS R8,
    • Policy Decision Function - PDF,
    • Charging Rules Function – CRF,
    • Policy and Charging Rules Function – PCRF,
    • interaction with services,
    • flow based charging and policy control.
  7. Traffic Cases
    • EMM, ECM and RRC states,
    • attach procedure,
    • TA update,
    • UE/network triggered service request,
    • S1 release procedure,
    • dedicated bearer activation,
    • UE requested bearer resource allocation,
    • handover, intersystem handover,
    • Idle mode Signalling Reduction - ISR.
  8. Security
    • EPS Authentication & Key Agreement - EPS-AKA,
    • key hierarchy, ciphering, integrity protection.
  9. EPS Management
    • Self Organising Network – SON,
    • eNB establishment,
    • optimisation of the neighbourhood list,
    • coverage and capacity optimisation,
    • continuous optimisation due to dynamic changes,
    • handover optimisation,
    • MBMS optimisation.
  10. Services
    • IMS – IP Multimedia Subsystem,
    • network architecture,
    • identification,
    • QoS,
    • protocols,
    • IMS discovery,
    • registration, security procedures,
    • mobile-to-mobile call, mobile-to-PSTN call,
    • presence service,
    • push-to-talk over cellular,
    • instant messaging,
    • session based messaging,
    • SMS, voice call continuity, single radio voice call continuity.
  11. CS Fallback and SMSoSGs
    • MSC-MME interworking,
    • combined IMSI/EPS Attach,
    • combined LA/TA update,
    • CS call, SMS, other CS services.

Course Objectives

The 3GPP evolution for the 3G mobile system created the UTRAN Long Term Evolution (LTE) and System Architecture Evolution (SAE) network. Under these specifications a mobile phone gets access to higher bandwidth with low latency in an improved and more efficient network architecture. The standards define an all-IP network as a base for the LTE/SAE. The LTE/SAE does not have a separate PS data traffic and CS voice network, both communicate over the same new Evolved Packet System (EPS) network. EPS (LTE/SAE) Technology course is an intermediate technical course, which covers all aspects of architecture and functionality of the EPS.

Pre-requisites

The participants should have attended the following courses for better understanding:

  • UMTS Technology,
  • WCDMA Air Interface,

or have the equivalent knowledge on UMTS.

Training structure

Two days training divided into logical sessions.

Methodology

Lectures and theoretical exercises.

 
IMS/RCS Technology 28-29 January 2 days Warszawa, Poland € 1730

Who Should Attend?
The course is intended for technical mobile network staff and their management who plan to or already work on introducing IMS/RCS services.

Course Scope

  1. Introduction.
    • IMS and RCS standardisation,
    • horizontally and vertically integrated networks,
    • RCS R1-R4 services.
  2. Architecture.
    • basic IMS architecture,
    • RCS R1-R4 architecture,
    • IPX architecture,
    • numbering and addressing,
    • ENUM in IMS,
    • DNS and ENUM in RCS/IPX.
  3. Access networks.
    • PS bearer services in GSM/GERAN,
    • UMTS/UTRAN,
    • LTE/E-UTRAN,
    • GAN,
    • Broadband Access,
    • QoS, Policy Control and Charging - PCC.
  4. Signalling procedures.
    • SIP and SDP overview,
    • SIP signalling bearer establishment,
    • media bearer establishment,
    • IMS discovery,
    • registration,
    • authentication with and without xSIM,
    • mobile-to-mobile call setup overview,
    • mobile-to-PSTN call setup overview,
    • multi-device environment and SIP forking.
  5. Address book and presence service.
    • enhanced address book,
    • network address book,
    • address book synchronisation in single and multi-device environment,
    • presence information sharing,
    • service availability/capability discovery,
    • GPS and SUPL as sources of positioning information,
    • signalling procedures examples.
  6. Messaging and content sharing.
    • legacy messaging enhancements,
    • instant messaging,
    • content sharing,
    • chat,
    • interworking between IMS/RCS messaging and legacy messaging,
    • messaging in multi-device environment,
    • signalling procedures examples.
  7. Telephony.
    • MMTel and VoLTE,
    • supplementary services available in IMS and in RCS R1 - R4,
    • telephony in multi-device environment,
    • signalling procedures examples.
  8. Auto configuration and provisioning.
    • RCS managed objects,
    • first time registration and client configuration provisioning,
    • re-registration,
    • OMA DM, OMA CP.

Course Objectives
For a long time, IP Multimedia Subsystem (IMS) was nothing more than just a revolutionary idea to move all existing teleservices, including telephony to the PS domain of the mobile network and to create a vast variety of brand new teleservices totally based on end-to-end IP connectivity. Today, thanks to GSMA Rich Communication Suite (RCS) initiative, there is a clear path and agreement on how to turn IMS into practice. RCS ensures that the same initial subset of IMS services will be introduced by all operators, infrastructure and terminal vendors and will work smoothly also in inter-operator scenarios. The course explains IMS architecture, addressing, signalling procedures and services paying a special attention to the solutions selected by GSMA RCS Releases 1 to 4 including details of inter-operator IPX procedures. Training also covers procedures that are not formally part of IMS, but are included in RCS (e.g. OMA DS, OMA DM, SUPL).

Pre-requisites
The participants should have a general technical knowledge about IP networks and packet bearer services in 3GPP mobile systems.

Duration
Two days training divided into logical sessions.

Methodology
Instructor led training.
FEBRUARY 2013 Dates Duration Location Fee* Booking
New Era Telecoms 4-6 February 3 days Warszawa, Poland € 2410

Who Should Attend?
The course is addressed to a non-technical staff who require introduction to 2G, 3G and 3.5G systems. No technical background is needed to attend. History, evolution and future of mobile networks is presented in an easy to understand way. The training is dedicated to commercial, financial and administration personnel. Staff working directly with customers or responsible for planning and implementing new services/technologies or introducing new mobile terminals will find it very useful.

Course Scope

  1. What is it all about?
  2. History, present state and future of cellular networks.
  3. Standardization of GSM/GPRS/EDGE.
  4. Standardization of UMTS.
  5. Radio Access Evolution.
  6. GERAN and UTRAN Architecture.
  7. Evolution of the GSM network:
    • GSM (CSS).
    • GPRS (PSS).
  8. UMTS Network Architecture.
  9. UMTS Evolution:
    • New core network and new radio interface between network and user terminal.
    • Multimedia in IMS.
    • Role of Wi-Fi (Wireless LAN).
  10. Long Term Evolution (LTE) outline.
  11. Evolution of Services:
    • Basic services,
    • WAP - WML and Internet,
    • Virtual Home Environment.
  12. Charging and Billing.
  13. Mobile terminals:
    • Architecture and platforms.
    • Subscriber modules (SIM, UICC, USIM).
    • Examples.

Course Objectives
This basic course explains basics of GSM and UMTS networks with focus on architecture, functions and evolution path. Technical issues are not covered in detail. Trends in technology and services integration with their impact on mobile business are discussed.

Pre-requisites
There are no prerequisites to attend this course.

Training Structure
Two days training.

Methodology
Instructor led training.
Outbound Calls Management 11-13 February 3 days Warszawa, Poland € 2410

Who Should Attend?

This course is designed for staff willing to gain knowledge on maintaining proper relations with clients on a large scale.


Course Scope

  1. Main Outbound processes overview.
    In this section major areas of outbound calls will be discussed. Each of position on the list has own specifics, business target, procedures and expectation. Choosing of each of type of camping depends on a company strategy, current business needs, and available resources. These types of campaign can exist simultaneously. However, an overlap between them must be controlled to avoid multiple contacts to some customers. This is the role of the Outbound Strategy, and implemented tools.
    • Marketing campaigns – e.g. products, services, handsets selling, typical outbound calls.
    • Retention campaigns – churn prevention for specific groups of customers.
    • Collections Actions – improving collections and vindication process.
    • Welcome SMS – contacts to newly activated customers – loyalty building and fraud prevention.
    • Third – party campaigns  --   campaigns realized either by or for other companies, e.g. banks, insurance companies, tv, politics.
    • Customer satisfaction survey : monitoring of customer satisfaction for Company’s services.
    • Continuous campaigns: campaigns dedicated for special task, e.g. customer opinions monitoring; often one of mentioned above campaigns.
    • Ad hoc campaigns: caused by events, technical failures etc.
  2. Database preparation: crucial aspect !!
    One of the crucial things in outbound contacts is the proper selection of customers in campaign, since this determinates the success rate of the campaign. Rules depend on a campaign type, and campaign target. Data mining and standard reports must be designed and implemented .
    • Criteria – standard and auxiliary criterions for dataset selection.
    • Data mining – multiple analysis of customer base to improve the efficiency of calls.
    • Standard reports.
    • “Must be” fields –obligatory fields for a campaign (telephone number is obvious but many other  fields are useful ).
    • Exclusions – who we do not call (e.g. Prime Minister…).
    • Validation – general rules for dataset validation.
  3. Outbound tools.
    Having a list of customers, and products to be sold or other materials to be communicated, one must divide the information between agents using either files (Excel, Access) or dedicated tool. Ones list is dispatched between agents, responses must be collected. If many campaigns are processed simultaneously, strong control is needed to avoid multiple contacts to customer.
    • Dividing lists to agents: methods of customer list dispatching.
    • Agent desktop and tools.
    • Automatic Dialling tools: description of tools for automatic dialling → increase agent’s efficiency.
    • Coding of  answers: critical for next steps.
    • Campaign and talks monitoring: staff management, tracing of campaign, quality of calls monitoring.
    • Cross actions: how to manage simultaneous actions.
  4. Camping processing.
    Scripts with detailed phone call plan must be prepared in advance; however ad hoc improvements are necessary, e.g. additional questions must be added. Company should set up ad keep standards of communication, and agents must be trained to follow these standards.
    • Script preparation and usage.
    • Pilot campaigns – small campaigns prior the main campaign.
    • Ad hoc campaign improvements.
    • Company standard for outbound calls.
  5. Reporting.
    Each campaign should be monitored on many levels: operational, financial, strategic etc. The overall view allows performing campaign, eliminating errors and failures, and improving the process and future campaign planning.
    • Campaign, base, and agents efficiency.
    • Standard reports.
    • Resource planning.
    • Long term campaign analysis.
  6. Law and social aspects.
    There are many aspects of soft campaign policy to customers, that help to avoid conflicts with customers, increase the call efficiency, increase the call efficiency and reduce the negative impact caused repeated contacts with the customer.
    • Customer contact numbers.
    • Agreement / disagreement for calls.
    • Common  target groups.
    • Multiple actions to the same customer.
    • Third party: often data base are given or acquired from/to other sources. Some care must be applied with such kind of data.
  7. Telemarketing: campaign planning.
    For campaign planning many several steps should be done to ensure the financial or non-financial profits of the campaign. The success or failure of campaign depends on the quality of planning. If many campaigns are processed, they should follow the predefined strategy.
    • Campaigns strategy.
    • Products selection: selection of products, or actions to be proposed in campaigns.
    • Target groups recognition.
    • IT tools preparation – tools configuration, building, special requirement.
    • Pilot campaigns and trainings.
    • Standard campaigns documentation.
  8. Telemarketing: budget issues.
    Each action requires direct or indirect cost for the company. These costs must be covered by the Company – lose analysis is necessary. Win-failure definition of action is necessary to avoid low-profitable actions.
    • Campaign scope / target selection.
    • Profits estimation.
    • KPI setting: win or failure definition in many aspects.
    • Budget planning: profit – loses analysis, detailed cost identification.
    • Campaign settlement:  verification if KPI are achieved.
    • Campaign closing – end of project, except.

Training Structure

Three days training divided into logical sessions.


Methodology

Instructor led training.
Signalling in Mobile Networks 18-22 February 5 days Kraków, Poland € 3130

Who Should Attend?

The course is designed for employees of mobile network operators, who need to understand the principles of signalling in mobile networks. In-depth view of selected topics is covered.

 

Course Scope

  1. Introduction to Signalling.
    • GSM and 3G architecture overview.
    • Node functions.
    • Protocols and their roles.
    • Interfaces in GSM/UMTS and protocols used.
  2. "Classical" signalling transport.
    • MTPL1 - L3.
    • SCCP (addressing, routing).
  3. Call control protocols.
    • ISUP.
    • BICC.
    • H.248 (MeGaCo).
  4. ATM bearer control.
    • ATM/AAL2/AAL5 overview.
    • Q.2630.x (for ALCAP).
  5. SIGTRAN signalling transport.
    • TCP/IP shortest-possible summary.
    • SCTP protocol - features and procedures.
    • Architecture and application of M2UA, M2PA, M3UA, SUA.
    • M2UA, M2PA, SUA/ISUA overview.
    • M3UA in details.
  6. IP bearer control.
    • IPBCP.
    • SDP.
  7. Mobile services.
    • TCAP summary.
    • MAP protocol: interfaces and messages.
  8. Traffic cases from MAP perpective.
    • Attach/authentication.
    • Call setup.
    • Inter-MSC handover.
    • Intra-MSC HO.
    • Handover between 2G3G.
  9. Intelligent Network architecture and INAP summary.
    • CAMEL standardisation and call models.
    • RAN/MS signalling.
    • DTAP.
    • BSSAP.
    • RANAP.
  10. UMTS services (selection).
    • IMS system.
    • SIP protocol overview.
  11. VoIP usage in mobile networks.
    • Architecture.
    • Call setup procedures.

Course Objectives

This extensive five-day training provides a unique overview of signalling protocols that dominate in the architecture of contemporary mobile networks. Presented in a easy to follow and logical order this course discusses concepts ranging from basic Signalling System No 7 protocols with the focus on specific user parts through signalling transport in ATM and IP infrastructure, including SIGTRAN, to specialised protocols used in setting up bearers for multi-rate applications. Supplemented with a series of challenging exercises based on real network scenarios this training offers a great occasion to obtain a in-depth understanding of signalling concepts.

 

Pre-requisites

The participants are required to be familiar with overview of mobile networks and their services. Any knowledge of transfer technologies such as TDM, ATM and IP is beneficial.

 

Training Structure

Five days training divided into logical sessions.

 

Methodology

Instructor led training.
MARCH 2013 Dates Duration Location Fee* Booking
IP in Mobile Networks 11-15 March 5 days Kraków, Poland € 3130

Who Should Attend?

This course is designed for technical staff of mobile networks' operators. It gives in-depth view on IP and related protocols so it will be beneficial to maintenance staff as well as network and service designers.

 

Course Content

  1. Technology overview.
    • Standardisation.
    • GSM/GPRS.
    • UMTS.
  2. Internet protocol.
    • IPv4 packet and addressing.
    • IPv6 new features and addressing.
    • QoS in IP.
  3. Main IP L4 protocols.
    • Internet Control Message Protocol.
    • Transmission Control Protocol.
    • User Datagram Protocol.
    • Stream Control Transmission Protocol.
  4. IP routing.
    • Routing principles.
    • Autonomous systems.
    • Routing Information Protocol.
    • Open Shortest Path First.
    • Border Gateway Protocol.
  5. Domain Name System.
    • Domain structure.
    • DNS resolution.
    • DNS in mobile networks.
  6. IP tunnelling.
    • IP Encapsulation in IP.
    • Generic Routing Encapsulation.
    • IPSec introduction.
    • Virtual IP for tunnelling.
    • GPRS Tunnelling Protocol.
  7. IP security.
    • Reasons for security in IP.
    • Firewall concepts.
    • Public Key Infrastructure.
    • IPSec.
    • DNSSec.
    • Transport Layer Security.
    • Mobile backbone perspective.
  8. Management of IP hosts and networks.
    • Point-to-Point Protocol.
    • Dynamic Host Configuration Protocol.
    • Remote Authentication Dial-In User Service.
    • DIAMETER.
    • Simple Network Management Protocol.
    • Telecommunication Management Network.
  9. Transmission technologies.
    • Ethernet.
    • WLAN.
    • ATM.
    • MPLS and GMPLS.
  10. IP services supporting protocols.
    • Real-time Transmission Protocol.
    • Hyper-Text Transmission Protocol.
    • Wireless Application Protocol.
    • Session Initiation Protocol.
  11. Mobile IP-based services.
    • Mobile vs IP QoS.
    • MMS Architecture.
    • SIGTRAN.
    • IP Multimedia Subsystem.
    • Mobile IP.

Course Objectives

This course presents Internet Protocol with underlying transmission technologies as well as higher level protocols and services. Extensive generic IP knowledge is covered and put into the perspective of mobile networks, in particular specific usage of IP-based services (such as .gprs domain or SIGTRAN) is included.

 

Pre-requisites

The participants are expected to have generic technical (telecommunication or computer science) background, and ability to understand technical topics. No specific knowledge is required, but familiarity with GSM or UMTS architecture and services would be beneficial.

 

Training Structure

Five days training divided into logical sessions.

 

Methodology

Instructor led training.
Data Mining Techniques 25-29 March 4 days Warszawa, Poland € 2780

Who Should Attend?

People from Marketing, IT, Business intelligence units responsible for reporting, analyses and business intelligence. Managers in various processes considering process improvement (time, efficiency, costs) via advanced data processing techniques.


Course Scope

  1. Data mining overview.
    • Role of KPI in organization.
  2. Data Mining applications within the Telco company.
    • Call center traffic management.
      - Traffic analysis.
      - Traffic forecasting.
      - Key traffic factor identification.
      - Peaks handling.
    • Segmentation.
      - Idea of segmentation.
      - Methods of segmentation.
      - Optimization of segments.
      - Typical segments in Telco.
      - Estimating the effects of segmentation.
      - Segmentation implementation and maintenance.
    • Customer Migration (Churn) and churn prevention.
      - Churn classification.
      - Identification of most churn-risky customers.
      - Action / no action decision.
      - Anti-churn offer calculation.
      - Measurement of anti-churn campaigns.
    • Cross-selling + up selling.
      - Target groups identification.
      - Target groups preparation.
      - Exclusions managements.
      - New products selling.
      - Sells efficiency improvement.
    • Credit scoring and collection process improvement.
      - Entry scoring techniques.
      - Scoring as a part of decision tool.
      - Credit control optimization.
      - Collection segmentation.
      - Credit control and collection strategies improvement.
      - Monitoring the effects of strategy modifications.
    • Staff optimization.
      - Staff efficiency monitoring.
      - Tasks transfer for cost and efficiency improvement.
      - Forms of employment management.
      - Rotation reduction.
      - Trainings optimization.
    • Processes optimization.
      - As- is process visualization.
      - Process description by numbers.
      - Identification of critical elements of process.
      - Possible places of improvement.
      - To-be process design and numbers evaluation.
      - To-be process  implementation.
    • Cost optimization.
      - Assigning costs to employees, units and processes.
      - Profit and loses analysis.
      - Profit centers and cost centers identification.
      - Cost optimization vs. company strategy.
      - Segmentation and segment based approach to cost optimization.
  3. Simple and Advances Data Mining techniques.
    • Data preparation.
    • Aggregates + Reports +MsOffice.
    • Typical out-layers in Telco data.
    • Correlations.
    • Decision Trees.
    • Artificial intelligence.

Course Objectives

To present an overview of various data operation techniques applied to main cost and profit generating processes: churn reduction, up- and cross- selling, entry scoring, collection process, Call Centre optimization, market segmentation, processes measuring and improvement. Data accusation techniques and methodology is described. Practical examples from Telco business are shown. The course is supplemented by the overview of the advanced mathematical data mining techniques.


Pre-requisites

No specific prerequisites are required, but experience in one of the following areas would be helpful:

  • Data manipulation.
  • Business analyses.
  • Reporting and programming.
  • Business intelligence.

Training Structure

Four days training divided into logical sessions.


Methodology

Instructor led training.
APRIL 2013 Dates Duration Location Fee* Booking
CAMEL Technology 3-5 April 3 days Warszawa, Poland € 2410

Who Should Attend?

The course is intended for network engineers and network planning staff who need deep technical knowledge on functionality of CAMEL and IN services. It is strongly recommended for engineers testing, implementing and troubleshooting pre-paid and VPN roaming.

 

Course Scope

  1. CAMEL phase 1: GSM network nodes, call forwarding, IN nodes – SSF/SSP, SCF/SCP, SDP; protocol overview, BCSM principles, cross PLMN boundary protocols.
  2. CAMEL phase 2: full roaming, pre-paid charging, user interaction, SSIN, USSD, supported CAP operations, cross PLMN boundary protocols.
  3. Mobile Call Cases: Mobile Originating Call, Mobile Terminating Call, Mobile Forwarded Calls (early and late forwarding).
  4. Charging: MO Call and MT Call cases.
  5. Special CAMEL features: Any Time Interrogation, Unstructured Supplementary Service Data, Supplementary Service Invocation, Short Forwarded-to-Numbers.
  6. CAMEL Subscription Information: Phase 1 (O-CSI, T-SCI), Phase 2 (TIF-CSI, SS-CSI, USSD-CSI), Phase 3 (D-CSI, SMS-CSI, GPRS-CSI, M-CSI).
  7. CAMEL Standard Evolution Path: CAMEL Phase 1 – GSM R96, CAMEL Phase 2 – GSM R97/R98, CAMEL Phase 3 – GSM R99. Comparison to INAP Capability Sets.
  8. Signalling: CAP/MAP signalling principles, CAP signalling over SS7, SSN usage.
  9. CAMEL Phase 3: new IN features, CAMEL inter-working with GPRS, MO SMS, mobility management and location services.
  10. CAMEL Phase 4: new and enhanced functionalities.
  11. USSD Call Back solution as an alternative for CAMEL roaming.

Course Objectives

CAMEL Technology is an intermediate technical course covering all aspects of CAMEL architecture and functionality i.e. protocols, messages, signalling procedures, basic call state models, subscription information, inter-working between GSM/CAMEL entities, CAMEL based services and international roaming. It presents different phases of CAMEL, with the main focus on CAMEL Phase 1 and 2.

 

Pre-requisites

The participants should have attended GSM Technology course or should have the equivalent knowledge. Practical experience in GSM is recommended.

 

Training Structure

Three days training divided into logical sessions.

 

Methodology

Lectures and theoretical exercises. Real CAMEL and MAP traces analyses. Example printouts from network nodes.
UMTS RAN Signalling 8-12 April 5 days Kraków, Poland € 3130

Who Should Attend?

The course is designed for employees of telecom operators, who need to gain knowledge on signalling in UMTS Air Interface and Radio Access Network.

 

Course Scope

  1. UMTS Radio Introduction.
    • What is it all about?
    • Radio Access Evolution.
    • UMTS Network Architecture.
    • UTRAN Architecture.
    • Radio Access Methods: FDMA,TDMA,CDMA.
    • WCDMA Transmitter
      • Spreading,
      • Channelization,
      • Scrambling.
    • Power Control and Handover.
    • Transport and Logical Channels.
    • Radio Interface Protocols Structure.
    • UTRAN Protocols Introduction.
  2. Radio Interface Protocols: RRC, RLC, MAC.
    • Radio Resource Control (RRC).
      • Interactions between protocols,
      • Protocol termination,
      • Model of RRC,
      • RRC States,
      • RRC Procedures,
      • RRC Connection Management,
      • Radio Bearer Control,
      • Measurement,
      • RRC Connection Mobility.
    • Radio Link Control (RLC).
      • Services,
      • Functions,
      • Transparent Mode,
      • Unacknowledged Mode,
      • Acknowledged Mode,
      • PDUs Formats.
    • Medium Access Control (MAC).
      • Functions,
      • Transport Format,
      • MAC Architecture,
      • PDU Format.
  3. UTRAN Protocols: NBAP, RNSAP, RANAP.
    • UTRAN Architecture.
    • Radio Network Signalling Protocols.
    • UTRAN Interface Protocol Layers
      • Node-B Application Part (NBAP),
      • Iub Interface Protocol Structure,
      • NBAP Functions and Procedures.
    • Radio Network Subsystem Application Part (RNSAP).
      • Iur Interface Protocol Structure,
      • RNSAP Functions and Procedures.
    • Radio Access Network Application Part (RANAP).
      • Iu Interface Protocol Architecture,
      • RANAP Procedures.

Course Objectives

UMTS RAN Signalling advanced course focuses on explanation of all main procedures and their importance for effectiveness and quality of specific telecommunication services.

 

Pre-requisites

Basic knowledge on UMTS and its air interface would be helpful.

 

Training Structure

Five days training divided into logical sessions.

 

Methodology

Instructor led training. Theory, procedures, logs.
LTE/SAE Technology 15-16 April 2 days Warszawa, Poland € 1730

Who Should Attend?

The course is intended for technical GSM/UMTS staff and their management who plan to or already work on introducing LTE/SAE network.

Course Scope

  1. Introduction (generations of the cellular systems, requirements for the evolved UMTS, multiple access, duplex division, frequency reuse and modulation technologies).
  2. Network architecture
    • EPC – Evolved Packet Core (MME -Mobility Management Entity, S-GW – Serving Gateway, P-GW – Packet Data Network Gateway, HSS - Home Subscriber Server, EIR - Equipment Identity Register, PCRF - Policy and Charging Rules Function),
    • E-UTRAN (UTRAN and E-UTRAN architecture comparison, evolved Node B – eNB, the need for eNB-eNB X2 interface),
    • Architecture for interworking with GERAN/UTRAN (Serving GPRS Support Node - SGSN, interfaces: S3, S4, S12 and one tunnel option),
    • Architecture for roaming (user traffic routed to the HPLMN, local breakout),
    • Architecture for interworking with non-3GPP IP access (WLAN, WiMax) (trusted and untrusted non-3GPP IP acces, evolved Packet Data Gateway – ePDG, Authentication Authorisation and Accounting – AAA),
    • Interfaces and protocol stacks,
    • Geographical network structure (Tracking Area – TA and TA list registration),
    • Identity numbers (IMSI, MSISDN, IMEI, PDP address, GUTI, S-TMSI, M-TMSI).
  3. OFDMA and SC-FDMA
    • Fourier Transform - FT and Discrete Fourier Transform - DFT,
    • orthogonality of frequencies,
    • channel separation in FDMA and OFDM,
    • transmission example,
    • implementation, advantages and disadvantages of OFDM, OFDMA, SC-FDMA.
  4. E-UTRAN
    • Duplex mode (FDD and TDD).
    • Frequency bands.
    • ICI - Inter-Cell Interference (ICI randomization, cancellation, co-ordination / avoidance).
    • Basic time structures and parameters (resource grid, resource block, radio frame, reference symbols).
    • MIMO - Multiple Input Multiple Output (multiple antenna systems, reference symbols from multiple antennas, MIMO channels estimation).
    • Channels (radio, physical, transport, logical channels and their characteristics, UTRAN and E UTRAN channel comparison).
    • Transmission process (link adaptation, HARQ, scheduling).
    • LTE-Uu protocol stack.
  5. Core network
    • MME in Pool (pool area, MME selection and addressing, load balancing, overload control),
    • Signalling Transport - SIGTRAN (SCTP, multihoming, streams, stream oriented / message oriented protocol – comparison, security, SIGTRAN in GSM/UMTS / SIGTRAN in EPS – comparison),
    • User data transfer (tunneling concept, eGTP, tunnel establishment, MIP and PMIP),
    • QoS (EPS default bearer, EPS dedicated bearer, bearer establishment, QoS parameters, exchange of QoS related parameters between EPS and service network).
  6. Policy Control and Charging - PCC
    • PCC in UMTS R5, R6 and UMTS/EPS R8,
    • Policy Decision Function - PDF,
    • Charging Rules Function – CRF,
    • Policy and Charging Rules Function – PCRF,
    • interaction with services,
    • flow based charging and policy control.
  7. Traffic Cases
    • EMM, ECM and RRC states,
    • attach procedure,
    • TA update,
    • UE/network triggered service request,
    • S1 release procedure,
    • dedicated bearer activation,
    • UE requested bearer resource allocation,
    • handover, intersystem handover,
    • Idle mode Signalling Reduction - ISR.
  8. Security
    • EPS Authentication & Key Agreement - EPS-AKA,
    • key hierarchy, ciphering, integrity protection.
  9. EPS Management
    • Self Organising Network – SON,
    • eNB establishment,
    • optimisation of the neighbourhood list,
    • coverage and capacity optimisation,
    • continuous optimisation due to dynamic changes,
    • handover optimisation,
    • MBMS optimisation.
  10. Services
    • IMS – IP Multimedia Subsystem,
    • network architecture,
    • identification,
    • QoS,
    • protocols,
    • IMS discovery,
    • registration, security procedures,
    • mobile-to-mobile call, mobile-to-PSTN call,
    • presence service,
    • push-to-talk over cellular,
    • instant messaging,
    • session based messaging,
    • SMS, voice call continuity, single radio voice call continuity.
  11. CS Fallback and SMSoSGs
    • MSC-MME interworking,
    • combined IMSI/EPS Attach,
    • combined LA/TA update,
    • CS call, SMS, other CS services.

Course Objectives

The 3GPP evolution for the 3G mobile system created the UTRAN Long Term Evolution (LTE) and System Architecture Evolution (SAE) network. Under these specifications a mobile phone gets access to higher bandwidth with low latency in an improved and more efficient network architecture. The standards define an all-IP network as a base for the LTE/SAE. The LTE/SAE does not have a separate PS data traffic and CS voice network, both communicate over the same new Evolved Packet System (EPS) network. EPS (LTE/SAE) Technology course is an intermediate technical course, which covers all aspects of architecture and functionality of the EPS.

Pre-requisites

The participants should have attended the following courses for better understanding:

  • UMTS Technology,
  • WCDMA Air Interface,

or have the equivalent knowledge on UMTS.

Training structure

Two days training divided into logical sessions.

Methodology

Lectures and theoretical exercises.

 
Next Generation Network 16-19 April 4 days Warszawa, Poland € 2780

Who Should Attend
The 4-day NGN-Next Generation Network training course is developed for telecom professionals working with project and product management, hardware and software development, system engineering, testing and verification, network planning and operations engineering.

Course Scope

  1. NGN Concept & Architecture introduction.
    • IMS introduction. Network & services evolution brought by IMS.
    • New network elements.
  2. Protocols in Core Network:
    • SIGTRAN - SS7 over IP, introduction, architecture, basic informations about network dimensioning.
      • SCTP - Stream Control Transport Protocol.
      • M3UA - MTP3 User Adaptation Layer.
      • SUA - SCCP User Adaptation Layer.
      • Brief overview of other US’a: M2UA - MTP2 User Adaptation Layer & M2PA - MTP2 User Peer2Peer.
    • H.248 MEGACO Protocol. Interworking between MG and MGCF.
    • BICC - Bearer Independent Call Control Protocol.
      • Includes also description of IPBCP, APM, SDP.
    • SIP - Session Initiation Protocols.SIP main architecture,
      • SIP components (servers and clients) and their functions: SIP user agents (AU client and server),
      • SIP servers: proxy (statefull and stateless), redirect, registrar,
      • SIP location servers,
      • SIP gateways,
      • SIP message structure,
      • SIP requests and response codes,
      • SIP supporting IETF protocols (SAP, SDP),
      • SIP sessions: session setup, proxying and redirecting requests, address resolution, media negotiation via SDP.
      • SIP security,
      • General SIP message flow examples
    • SIP-I.

Course Objectives
Course participants will understand reason behind choosing IP as a bearer in future telecom networks. They will also get detailed knowledge on NGN architecture and protocols used, including Sigtran, SIP & Megaco.


Training Structure
Four day training divided into logical sessions.

Methodology
Instructor led training.
Anti-Fraud & Revenue Assurance 16-19 April 4 days Warszawa, Poland € 2780

Who Should Attend?

The training is addressed to employees of mobile operators involved operationally in fraud prevention and fraud detection process, as well as revenue assurance process, including customer care, finance and IT departments.


Course Content

Part I: Introduction to Revenue Assurance (1.5 day).

  1. The section is about the approach for revenue protection (assurance) within the revenue chain. Threats about the main revenue streams within the telco industry – process of selection and protection important ones. Selected processes with main RA KPI will be presented:
    • Retail sales / prepaid / postpaid.
    • Wholesale market (interconnect, international roaming, national roaming) – revenue cost assurance.
    • Handset sales / distribution
    • Other (on demand)
    • Based on above processes, the operational controls are presented with necessary details and cases. In addition, RA successful strategy building process will be shown.
  2. Building automated tools for supporting more complex operational controls – embed automated controls as a target for effective organization – explained simple tools for faster loss recovering. What kind of tools are useful? Self-made or bought from the shelf – which one better (PROS/CONS), recommendations. IT tools preparation – tools configuration, building, special requirement.
  3. Organisational issues explained an important role of building successful process (SWOT) – selected models:
    • Distributed or centralised organization.
    • Building organization from the scratch.
    • Reporting level issue.
    • Financial accountability importance.
    • Key targets for RA organization distributed over the organization (management by objectives).
    • Risk Management – possible owner for managing risk.
    • Benchmarks for an effective organization, RA KPI.
  4. Business models for outsourcing / consulting for revenue loss recovery – benefit share or fixed price (time and material) – maturity level dependence.
    • New product and offers risk recognition.
    • How to implement operational controls within new product but not kill the business case? Possible synergies, awareness, reporting, an opportunity for an extra revenue.

Part II: Technical Fraud, including 3G network Fraud (0.5 day).

  1. The section explain what are the key procedures for detecting technical fraud (internal/external).  How to manage external technical fraud?
  2. Technical vulnerabilities in the New Product Development – how to prevent technical fraud? Offer / tariff plan construction (DO/DON’T).
  3. Implications on GSM/3G basic security issues, authentication, SIM cards, 3G services (data transmission, video transmission); 3G implementation - new risks or myth?
    • SIM Boxes / FCT – examples of bad marketing product in terms of technical fraud; – case study.
    • The results of FCT/ negative impact on revenue, customer quality perceptions – key indicators of FCT usage. Revenue impact calculation – high impact on bad debt – case study. FCT types (sim card server, distributed radio, directional antennas) – examples from the market.
    • SIM cards and scratch cards – the important issue for technical fraud prevention. How to deal with the loyalty points exchange (i.e. CRM system) – case study on possible fraud.
    • Prepaid platform charging/billing – key issues impacting on revenue loss due to fraud (tariffs, tree of billed data, typical financial reports for detecting technical fraud within prepaid platform).
    • Premium Rates – drop-box tariff phenomena, how to construct the terms and conditions for the revenue share partner to avoid bad debt/losses.

Part III: Fraud Aspects (2 days).

  1. Fraud types in GSM networks.
    • Three major types of fraud:
      - Customer’s fraud.
      - Dealer’s fraud.
      - Technical fraud.
    • Fraud vs collection. 
    • Fraud vs  revenue assurance. 
    • Fraud definition.
    • Fraud calculation.
  2. Fraud prevention.
    • Law and regulatory environment.
    • Activation process.
    • Document requirements.
    • External data bases => stolen, fault etc. documents.
    • Dealer’s obligations.
  3. Statistical fraud detection.
    • Customer’s profile identification.
    • Dealer’s network weaknesses detection.
    • Business case for fraud “business”. 
    • Fraud generating offers. 
    • Fraud generating services. 
    • Common fraud patterns recognition.
  4. On-line fraud detection. 
    • Fraud segmentation. 
    • Rules and thresholds settings => case study.
    • Types of alarms and alarms strategy.
    • Alarms setting tuning.
    • Managing of alarms.
    • Data availability + rating vs pseudo-rating.
  5. Fraud in 3G.
    • 3G specification from customer’s side.
    • New types of Fraud / Revenue Assurance actions.
    • Data transfer vs roaming.
    • 3G based services => fraud analysis.
  6. Fraud vs Mobile Number Portability (MNP).
    • Mobile number portability process overview.
    • Main fraud threats.
    • Technical and business aspects of fraud detection for ported customers.

Course Objectives

Various aspects of fraud from operational and technical side are studied. Fraud classification and prevention methods are described. Technical side of fraud and detection methods are shown. Aspects of 3G fraud is mentioned.  Main aspects of Revenue Assurance process and tools supporting the process are  described.


Pre-requisites

General knowledge of mobile operator business.


Training structure

Four days training divided into logical sessions.


Methodology

Instructor led training on presentation slides. Examples from real networks. 
SS7 over IP – SIGTRAN 22-23 April 2 days Warszawa, Poland € 1730

Who Should Attend?

The course is intended for network engineers and anyone who needs technical knowledge on functionality of SIGTRAN and possibilities of SS7 messages transmission over IP network.

 

Course Scope

  1. Introduction:
    • IP networks,
    • SS7 – Signalling System No. 7.
  2. SCTP – Stream Control Transmission Protocol
    • packets, association establishment, multi-homing, data transmission, data streams, sequence control, ordered and unordered delivery, association shut down and abort procedures.
  3. SCTP – exercise - analysis of the printout from the protocol analyser.
  4. SCTP Adaptation Layers
    • IUA – ISDN User Adaptation,
    • V5UA – V5.2 User Adaptation,
    • M2UA – MTP2 User Adaptation Layer,
    • M2PA – MTP2-User Peer-to-Peer Adaptation,
    • M3UA – MTP3-User Adaptation Layer,
    • SUA – SCCP-User Adaptation Layer.
  5. MTP3 User Adaptation Layer
    • M3UA - system architecture, services offered by M3UA, protocol stack, data structure, routing, M3UA messages and control procedures.
  6. M3UA – exercise
    • analysis of the printout from the protocol analyser.
  7. SCCP User Adaptation Layer – SUA (optional)
    • services provided by the SUA layer, protocol stack, routing and address translation, protocol elements, messages and procedures.
  8. ISDN Q.921 - User Adaptation Layer – IUA (optional)
    • services provided by the IUA layer, protocol stack, protocol elements, messages and procedures.
  9. SIGTRAN – Practical Issues
    • redundancy on M3UA, SCTP, IP, LAN, migration from legacy SS7 towards SIGTRAN.

Course Objectives

SS7 over IP (SIGTRAN) course gives a detailed description of the structure and functions of the SIGTRAN that can be used to carry SS7 messages over the IP connection. During the course all SIGTRAN protocols are discussed. However the stress is put on two of them: SCTP and M3UA, as the first is mandatory for any SIGTRAN system and the second is chosen by major GSM/UMTS equipment vendors to be implemented in their products.

 

Pre-requisites

The participants should have basic knowledge about SS7 and IP.

 

Training Structure

Two days training divided into logical sessions.

 

Methodology

Instructor led training. Traces analysis. Theoretical exercises.
IMS Services & Protocols 23-26 April 4 days Warszawa, Poland € 2780

Who Should Attend?

The course is intended to anyone who needs to broaden knowledge about role of the SIP in Multimedia over IP Systems.


Course Scope

  1. IMS Concept & Architecture introduction.
    • IMS introduction.
    • Network & services evolution brought by IMS.
    • Deployment outlook.
  2. IMS, technical aspects.
    • IMS standardisation.
    • IMS architecture & functional elements.
    • IMS identities.
    • Charging aspects in IMS.
    • IMS interfaces & signalling protocols.
  3. IMS services – introduction & technical implementation.
    • Presence.
    • Group management.
    • Push To Talk.
    • Messaging.
  4. SIP Fundamentals.
    • SIP main architecture.
    • SIP components (servers and clients) and their functions: SIP user agents (AU client and server).
    • SIP servers: proxy (statefull and stateless), redirect, registrar.
    • SIP location servers.
    • SIP gateways.
    • SIP message structure.
    • SIP requests and response codes.
    • SIP supporting IETF protocols (SAP, SDP).
    • SIP sessions: session setup, proxying and redirecting requests, address resolution, media negotiation via SDP.
    • SIP security.
    • General SIP message flow examples.
  5. Diameter.
    • Diameter architecture.
    • Cx, Dx, Dh, Sh, Rf Interfaces details.
  6. IMS procedures over SIP & Diameter.
    • Registration (initial registration, re-registration, deregistration).
    • IMS –to-IMS Call.
    • Non-IMS – to IMS call.
    • IMS to non-IMS call.
  7. Q&A, open discussion.

Course Objectives

This technical, 4-days long IMS training seminar provides a deep knowledge on IMS architecture, services and protocols used,  SIP in particular. It is recommended for the technical staff with basic knowledge of wired and wireless telecommunications systems.

Pre-requisites

There are no prerequisites to attend the course, but basic knowledge about IP would be beneficial.


Training Structure

Four days training divided into logical sessions.


Methodology

Instructor led training.
LTE/E-UTRAN Signalling 23-26 April 4 days Warszawa, Poland € 2780

Who Should Attend?
The course is intended for E-UTRAN protocol stack developers, experienced network engineers and network tuning staff and anyone with network experience, who needs deep technical knowledge on functionality of E-UTRAN.

Course Content 

  1. Introduction: EPS/LTE network structure, identity numbers, interfaces and protocol stacks, geographical network structure, OFDMA and SC-FDMA, interference avoidance, MIMO, channels, EPS bearers and QoS, MME in pool.
  2. Traffic Cases: EMM, ECM and RRC states, attach procedure, TA update, UE/network triggered service request, S1 release procedure, dedicated bearer activation, UE requested bearer resource allocation, handover, intersystem handover, Idle mode Signalling Reduction - ISR, Circuit Switched Fallback - CSFB, SMSoSGs.
  3. Security: user identity confidentiality, entity authentication, ciphering & integrity protection, key-change-on-the-fly, periodic local authentication, E-UTRAN - UTRAN/GERAN interworking including SRVCC.
  4. NAS Signalling:
    • EPS Mobility Management (EMM): coordination between EMM and GMM, coordination between EMM and MM, establishment of the NAS signalling connection, routing of initial NAS messages, release of the NAS signalling connection, GUTI reallocation, authentication, security mode control, identification, EMM information procedure, attach for EPS services, combined attach for EPS and non-EPS services, detach, normal and periodic TA updating, combined TA/LA updating, service request, extended service request, paging, transport of NAS messages, generic transport of NAS messages,
    • EPS Session Management (ESM): coordination between ESM and SM, ESM and EMM coordination for ISR, IP address allocation, address handling for ESM procedures, default EPS bearer context activation, dedicated EPS bearer context activation, EPS bearer context modification, EPS bearer context deactivation, UE requested PDN connectivity, UE requested PDN disconnect, UE requested bearer resource allocation, UE requested bearer resource modification, ESM information request procedure, notification procedure.
  5. Radio Resource Control (RRC): UE states and state transitions, signalling radio bearers, message format, system information, paging, connection establishment, reconfiguration, re-establishment and release, initial security activation, counter check, handover to E-UTRAN, mobility from E-UTRAN, Inter-RAT CCO to E-UTRAN, mobility from E-UTRA, measurements and event reporting, DL/UL upper layer protocols information transfer.
  6. Packet Data Convergence Protocol (PDCP): sequence control and duplicate detection, integrity protection, ciphering, data discard, status report, packet format.
  7. Radio Link Control (RLC): transparent, unacknowledged and acknowledged mode, error correction, concatenation, segmentation and reassembly of RLC SDUs, re-segmentation and reordering of RLC data PDUs, duplicate detection.
  8. Medium Access Control (MAC): contention based and non-contention based random access procedure, RNTI types, maintenance of time alignment, DL/UL-SCH data transfer, HARQ operation, TTI bundling, adaptive and non-adaptive retransmissions, multiplexing and assembly, logical channel prioritisation, scheduling request, buffer status reporting, power headroom reporting, discontinuous reception, PCH reception, semi-persistent scheduling, PDU formats and parameters, MAC control elements.
  9. Physical Layer:
    • Downlink: OFDM system model, modulation mapper, cyclic prefix length, subcarrier spacing, FFT size, sampling rate, spectrum allocation, radio frames, subframes and slots, resource grid, physical channel processing, scrambling, synchronisation and cell search, SCH channel, channel estimation, reference signals, PBCH channel, PDSCH channel, REG, PCFICH channel, PHICH channel, Walsh codes, PDCCH channel, PDCCH formats, DCI formats, resource allocation types, physical and virtual RBs, localised and distributed virtual RBs, PDCCH processing, multiple antenna techniques, spatial layers, transmission rank, codeword, precoding matrix, transmission modes and schemes, channel coding, link adaptation, (a)periodic CQI/PMI reporting, wideband / higher layer configured sub-band / UE selected sub-band feedback, measurements, measurement gaps, UE capabilities,
    • Uplink: SC-FDMA system model, localised and distributed transmission, spectrum allocation, radio frames, subframes and slots, resource grid, physical channels, demodulation and sounding reference signals, PUSCH channel, resource allocation, inter / intra subframe hopping, PUCCH channel, PUCCH resource allocations, PUCCH formats, PRACH channel, preamble formats, multiple antenna techniques, power control.
  10. Stream Control Transmission Protocol (SCTP): SCTP packet, chunk structure, security, multihoming, association establishment, transmission of data, cumulative and selective acknowledgement, retransmission, stream concept, sequence control, shutdown and abort procedures.
  11. GPRS Tunnelling Protocol - User Plane (GTP-U): tunneling, handling of sequence numbers, header format, path management messages.
  12. S1 Application Part (S1AP): SCTP as S1AP bearer, E-RAB setup/modification/release, NAS transport, initial context setup, context modification/release; intra LTE, inter RAT and SRVCC handover: signaling sequences, transparent containers, direct/indirect forwarding, resource allocation, handover notification, path switch, handover cancellation, eNB status transfer; paging; management procedures: reset, error indication, S1 setup, eNB/MME configuration update, overload; UE capability info indication, trace procedures, location reporting procedures.
  13. X2 Application Part (X2AP): SCTP as X2AP bearer; handover: signaling sequences, path switch, data forwarding, status transfer, UE context release, handover cancellation; load indication, error indication, X2 setup, reset, eNB configuration update, resource status reporting, mobility settings change, radio link failure indication, handover report.
  14. Idle mode: PLMN selection, cell selection, cell reselection.


Course Objectives
Signalling in E-UTRAN/LTE course focuses on signalling between EPS/LTE nodes within E-UTRAN. During the course all protocols and signalling procedures on all interfaces (i.e. Uu, X2 and S1) within E-UTRAN are presented in details. The course also describes overview of EPS architecture and system wide signalling procedures, including EPC - E-UTRAN interworking.

Pre-requisites
The participants should have attended LTE Technology course or should have the equivalent knowledge.

Training structure
Four days training divided into logical sessions.

Methodology
Lectures and theoretical exercises.

Fee* - the price includes training participation fee, lunch and coffe breaks. VAT is 0%. Fee is subject to change in case we do not gather minimum number of delegates required to start particular open course.

 

Note:

  • Course delegates are advised not to make any travel arrangements until they receive the course confirmation letter from TeleScope.
  • Registration process for each training session closes 30 days before the course start. We cannot guarantee the availability for last minute registrations.
  • Training dates are valid at the time of print.
  • Training dates and locations are subject to changes due to unforeseen circumstances.
  • Course fees quoted in Euros. VAT is 0% or not applicable depending on the Purchaser location.